L & S Toyota of Beckley Service provides a great experience with above average customer service. The staff is consistently nice, professional, caring, helpful, and understanding. They work hard to help customers, performing quick evaluations and explaining things clearly. The dealership is recommended for its repair work. The facility features a comfortable waiting room and a fun indoor play area for children of various ages. For new car purchases, they offer benefits like free oil changes and inspection stickers. Customers report being treated quickly and well, feeling like a friend rather than just a sale, with no pressure. The team is known for going above and beyond, even in difficult circumstances such as helping stranded travelers arrange rental cars and personally assisting them. They are considered true assets to the business, keeping customers informed about potential issues. While inventory can be limited, the overall service is highly regarded.
Helped me out changing a flat incredibly kind people.
November 2024
Friendly and Helpful. Used my Military Discount. Liked that!
July 2024
Jacob gave us awesome service when we were in dire need! He went above and beyond to provide personalized service. His knowledge about our serious brake issue saved us while we were only halfway on a 700 mile trip. Wish Jacob was in our hometown to always help out! Thanks Jacob for everything.
