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August 2024 by Wendy Beall
For the situation I was in, they were very kind, and very helpful. Easy to work with, would do business here again.
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August 2024 by William Riffle
We had a great experience with a nice respectfull salesman, he located the vehicle we wanted . We were impressed.
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August 2024 by J.R. Ramsey
Really nice people that make you feel welcome and a pleasure to do business with.
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August 2024 by Patrick Wyatt
I bought my last two vehicles from Sheets in beckley, WV. I think they have good friendly service. Cole, the salesman I saw was nice and helpful. I would highly recommend them.
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August 2024 by Charles Nickell
First off, I’d just like to say that our family has done business with Sheets for over a decade. We’ve purchased three brand new vehicles here since January 2012, and my wife has always been treated fairly when at the dealership for service on those vehicles.
Today was a different story altogether unfortunately. While getting some routine maintenance, including an oil change, four-wheel alignment and state inspection, the service department informed her that she needed to replace the brakes on her 2021 Grand Cherokee L, or else they wouldn’t be able to pass the vehicle for inspection.
West Virginia now inspects vehicles every other year, and the service technician specifically told her that the brakes did NOT need replaced at this exact moment, and more specifically, didn’t even cite a specific time over the next 24 months, in which the repair would need to be made. The only explanation the technician could offer was that he felt like it should be done sometime in the next two years, but that it wasn’t bad enough that he recommended it be done immediately. Essentially, the service department was attempting to strong-arm her into a brake replacement at an expense of around $1200.
Little did they know, my wife doesn’t respond affirmatively to a car dealership attempting to intimidate a woman into making unnecessary repairs. Moreover, the attempted shakedown likely resulted in the dissolution of the business relationship between Sheets and our family. It’s just very disappointing to see a local business not doing the right thing by a loyal customer when they had the chance.
Less than an hour later, my wife was able to take the vehicle to a local garage less than two miles down the road who checked the breaks thoroughly and informed her there was nothing preventing the vehicle from passing inspection. They passed the vehicle and accepted our business without any suggested upcharge of unwarranted repair.
I certainly hope this individual doesn’t represent the values and mission statement of this dealership as a whole, otherwise, they’ll be in graver danger than the prospect of losing just one family as part of their customer base.
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August 2024 by Robert Brigeman
Extremely professional and customer service oriented. No pressure sales with knowledgeable representatives. Highly recommend!
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July 2024 by Mary Robinson
Called to schedule my car for an oil change.
I called 2 times waiting over 30 minutes total for the service sept to answer their phone. Called back the 3rd time and they said that they were short staffed and only 1 person working in the service sept and he was trying to do everything.
So finally he answers and I told him that I needed an oil change, he then asked me for my VIN number (had to run to the car) after he had it he said sorry, we are booked for the next several months and we are not taking any new customers. I didn’t know that you had to be THEIR customer for them to service your car and if I had been I would’ve not brought my car in. These people were very rude and who wants to want over 30 minutes on hold these days.
Hire more people
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July 2024 by Michele Cline
2014 Dodge Ram 3500 threw a DEF code while on our way from NE Ohio to NC. Stopped in Sheetz with less than 100 miles til engine limp mode set in. The service dept was slam packed but Tim helped us out!! Did a code check, found a recall update and got our code cleared!! BIG Thanks to Tim and the counter man from Ohio, sorry didn’t catch his name, yall really helped us out!! I’d give you 10 stars if I could!! Awesome dealership and awesome people!!
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July 2024 by tessaro74
Great experience every time we buy a vehicle here! Great salesman, finance people, and even dealing with the parts and service people are all wonderful Customer Sevice. I’ll always be a returning customer!
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July 2024 by Vernon Millwr
Quick and easy to deal with !!!
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July 2024 by Ronald Dowell
Great friendly staff, and Denny was amazing to work with. Will be back
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July 2024 by Mel Kessler
Always been great to schedule my vehicle in and take care of it, definitely a 5 !
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July 2024 by Tiffany Ellison
Always have been able to help, even when nobody else would.
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June 2024 by Tim Mitchem
Great experience. Salesman, finance and the help I received was top notch!
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June 2024 by Erica McMullin
This is the 2nd car that we have purchased here within a year and a half’s time with Denny Mitchem. ( jeep grand Cherokee L and a jeep wrangler ) I am always recommending them . My husband and I have went though many dealerships , and Sheets has by far been the best we have delt with . 10 stars . You won’t be disappointed
