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“My husband and I love this bank. Every single employee treats us like we’re their own family. Shelia is the bomb, we love Abby, and I can’t remember the other ladies name but she’s always got her hair in a different beautiful style everyday! She’s also absolutely amazing. 10/10.”
“Best bank in Beckley except that they don't offer coffee like the Credit Union on Robert C. Byrd does. They make up for it by being very friendly, helpful, professional & they give away candy that helps keep my ex-wife quiet. Bonus!”
“Interest rates on savings are better than BB&T/Truist. Friendly, helpful staff and overall great experience. I've seen better online banking interfaces, but theirs definitely isn't bad; the customer service and cash-money numbers make up for any minute digital deficiencies. You won't regret banking here, especially if you live close by.If you're thinking about robbing this place, don't. They're good people who don't deserve that kind of stress. You'll get caught anyway. Crime is stupid. Make smart choices, like opening an account here.”
“Chase's employees have always been able to help with any questions or unexpected expenses that come up. I was able to get an overdraft reversed, as well as they looked at all linked accounts to my wallet and went through every vendor that had been linked. Some were from years ago that I no longer do business with. It felt great knowing they were able to delete those vendors that I had no clue about. It's nice to see that helping hand approach again these days.”
“Angela M assisted us with opening new accounts. Professional, kind, knowledgeable. While waiting on us to arrive for our appt she was talking with customers in the teller line to see if she could be of assistance. So a great employee and co-worker as well.”
“The only teller I've ever encountered in my 27 years of banking questioned a federal postal money order and if it could be deposited. She gave me attitude and massive stink eye for the 15 minutes it took her to figure out it was legal. Please get genuinely skilled tellers with actual customer service skillsShe called and apologized after I left this review, which is boss, thank you. Originally this was one star. I'm pretty impressed that a BANK can apologize (unlike politicians, CEOs and spiritual / church leaders.)Yet the explanation is that they receive fraudulent money orders all the time. May I suggest not treating your customers like criminals. What ever happened to innocent before proven guilty?And it was still a FEDERAL POSTAL MONEY ORDER. So the explanation was rationalization and paltry in comparison to a genuine apology. Management obviously forced her to call and apologize.”
“I'm a waitress, which means I always have ones. These girls helped me deposit over 1000 in one's and didn't complain (as other locations have), but laughed and joked the whole time. I am very thankful for the cashiers and all they do!”
“I just don't understand the bad reviews. We have had nothing but kind people, prompt service and they are there when we need them. They have money, we need money, they lend money, we pay them back. I'm sure if you don't pay them back the customer service may get a little less than kind so pay your bills.”
“Been banking here for several years..good bank and good service..dont try to eat you up with any fees etc..I love them and like the ladies who work here...if you want a good local bank then definitely come here..only wish the bank stayed open later.”
“I was wondering why Truist here in Beckley has such a low Google score. I have been banking here now for a few months now and everyone has been wonderful. They have been friendly and helpful. I give this bank a five star rating!”
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“Listen I am a 24 year old male college student, I do not post reviews for anything because I think it is pretty pointless, but the service at the Chase Bank in Beaver, WV is hands down the best I have ever experienced. I am from Chicago and am currently living in rural southwest Virginia, with this location being the closest one to where I live we have done most of our business by phone. Andrew and Adam are the kind of people who give the customer service industry hope. Both of these gentlemen go above and beyond to make sure that you not only get any issues you might be having cleared up FAST, but do so in a way that will ALWAYS be the most beneficial to their patrons. I have thrown a slew of headache-inducing issues at them and, like warriors wielding swords of clarity, never fail to make my experience as pleasant as they possibly can. These guys just have ALL of the answers. It could be 11pm on a Sunday night and my air fryer could be malfunctioning, I could call this Chase bank with utmost confidence that one of them would be there to answer the phone and instruct me on how to fix it solely because neither of them could bear to know that one of their customers was unable to fry their chicken thighs to an edible degree because they CARE. I would give this branch 47 stars if I could and I hope these two are being taken care of well by their superiors because I do not envy the poor fool who would let either of these two take their customer service skills elsewhere.”