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March 2024 by Danielle Hanshaw
Matthew and Katie at zales were absolutely amazing at attending all of our needs and questions! Thank you so much!
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January 2024 by Chastity Page
Omg so I walked in just for the fun of it! I had seen this ring I had been wanting for a sometime now! I said, “ just for fun can I try this on?” The salesman was like absolutely! I tried the ring on and it was perfect! He said we have several options for you! He ran my credit app and I was approved! Omg he made my day my year and my birthday lol! I can’t remember his name but it was in the Ashland Mall!
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December 2023 by Janet Gaither
Very attentive very impressed by the way my service was from Katie, I have never had such good service she is absolutely wonderful!
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December 2023 by Kimmie Howard
Very impressed with Katie she was terrific and a wonderful person
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October 2023 by Caleb Cock
My associate Matthew helped me find the perfect necklace
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August 2023 by Lynnsey Williams
Katie is the SWEETEST and BEST sales rep at Zales!! I trust her 100% with any jewelry purchases, especially wedding!
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July 2023 by C A Dilley
Excellent selections friendly faces
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June 2023 by Sara Rooper
Katie was incredible! My protection plan was misplaced several years ago, and she went above and beyond to work with customer service to find the account. We ended up trading in and upgrading, after she found the information and she helped me to find a beautiful ring!
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June 2023 by Carrie Sullins
Katie was ABSOLUTELY great!
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July 2022 by Ben White
The staff at the Huntington Mall Zales really go out of their way to help you, especially the manager Sarah. Thank you guys for everything!
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February 2022 by Ivan
I purchased my girlfriend a ring for Christmas from here and about a week after christmas one of the stones falls out of the ring(on its own), They told us in store it would be $29 for repair and we get an update on her email its going to be $200+, I don't know what kind of junk this place is trying to sell but I will never make another purchase here nor would i suggest anyone else, Please shop elsewhere!
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May 2021 by Toni Dempsey
Living nightmare. I was double charged at this business. The Manager was useless. She simply stated that she doesn't know why and I needed to contact the corporate office. I have contacted the corporate office 3x a week for nearly 3 months and still do not have my money back. I have been given the run around so much that I have had to put it into the attorney general's hands for resolution. This is the second bad experience with Zales. Never again!
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January 2020 by Thomas Toler
Friendly staff and great selection!
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November 2019 by James Widen
Waited forever to get waited on. Kept getting skipped. Then a woman came up and asked if there was a line. The employee responded that there wasn't a line and she was next. My wife had to speak up and insist to be waited on.
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November 2019 by Ashley Roberts
Me and my finance Went to zales over a week ago to talk to them about having a custom ring made, we were told within 24-48 hours they would contact us with options to pick what we wanted. 5 days later still had not heard from them. Called the store numerous times and when we finally got them to answer, We talked to the manager who was no help. They could not find any of our information we gave them, She gave poor excuses for the bad service, Was rude on the phone, Never apologized to us for the bad service. So after the bad service, We took our business to Kay’s. Will not be back to zales again!
