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July 2024 by Christy Lipps
Love love love this place and the employees!!! My husband and I have been
Wanting to switch carriers but we also wanted to be able purchase new iPhones
from the store. Most places have great deals..if you buy online and having something delivered to our place just
Isn’t a grand idea with the part of town we live in. Anyways Beejay was great. He had to stay on hold twice trying to switch my
Carrier from boost, he made sure everything was transferred over on both our phones and both employees were great and friendly with our toddler that spent the whole time running around. Very pleased with our phones as well as the customer service!!!
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April 2024 by Rachel Stonecipher
I'm from crown city Ohio my usual cricket store I go to is in gallipolis I've been with cricket for a while. I work in Huntington and on my lunch break I came into this store and was told I couldn't upgrade my service there that I had to go to the one in gallipolis... I thought you can do upgrades at any cricket store
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February 2024 by Ella Canterbury
Absolutely love this place! Excellent service! Amazing options and plans! Can't go wrong with cricket! Especially at this store!
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June 2023 by Brayden Elkins
So i tried to call this store , and theres a delay on my phone and when i called them it didnt respond till about 15 seconds after he said “Hello.” and when he hung up , i asked my uncle to turn his hotspot on for no delay , so then i called them again. they refused to pick up the phone , and then on about the 5th call , they decided to put me , A 13 YEAR OLD CHILD , on the phone with police , and just because im a kid , they think im “messing” around on the phone , i literally was trying to get then to unlock my sim card , because i had switched to text now. This place stinks . I wish i could give it negative stars.
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June 2022 by Lisa Pinson
I have been with Cricket for a long time.They are a great cell phone company to have...keep up the great work.
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February 2021 by Kathy Lowe
Do not do business with this company.I was quoted a price and when it was all said and done it was higher than quoted.When I returned home and examined my receipt I was charged for a screen saver 19.00, insurance 8.00 , and 5.00 a month higher plan than I wanted. Than when I called to dicuss it with an associate Daniel I was told there is nothing they can do about it.
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September 2020 by Darlia Hatfield
I, Hate this Cricket Store. Noone Knows what their doing there. They, Couldn't get my cellphone turned on
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March 2020 by tonya mccoy
Some employees try to take care of more than one person at a time, which is annoying..my only complaint!
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July 2019 by Natasha Francis
Sales reps are fantastic, but the service itself is atrocious. Save yourself the money and just use a prepaid card through Straight Talk or AT&T.
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July 2019 by Renae Runyon
Good plans to offer
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April 2019 by Mark Legg
Great prices and friendly staff.....
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March 2019 by Buckeye Fangirl19
Our service is HORRIBLE. My daughter and I cant hear people and they cant hear us so its not our phones. Its been like this since last fall. Up until then it was fine. Both of us have tried many times to tell the local B'ville office in person only to be blown off or told to call their customer service line which is a joke. Never able to speak to live person on it and no option to chat with anyone or explain our problem. The problem seems to be the area we live in..oh we can hear people fine and make calls WHEN we drive five or ten miles and oh yeah THAT is convenient. We dont want to switch BUT this is frustrating. They certainly make sure to take our money every month though.PLEASE SOMEONE LIVE AT CRICKET...reply to me here because my acct is under another name for privacy here. PLEASE. Thank you.
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March 2019 by Greg Hatfield
Went to check on issue with phone, they only had representative working, waited over 20 mins before she was free. She didn't really listen to what my issue was, she was having me to do something completely different. I believe she was trying to get to the next customer who was wanting to buy the new expensive iPhone.
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March 2019 by Lance Schultz
Stopped by to report major service disruption in person because the 611 folks could not understand me. Left rather puzzled and disappointed.
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March 2019 by Natasha Bias Nida
Awesome customer service at the Barboursville store. Associates Blake, Brittany and Clayton were very polite and helpful. I appreciate their eagerness to assist and provide quality customer service.
