-
August 2024 by Willy Kimbrough
Awesome service . Knew exactly what they were doing.
-
May 2024 by Tracy Goble
Excellent service! I came in with an ancient Note 9 on its last leg. The gentleman at the Yelm, WA location was able to (somehow) transfer it all onto my new phone. Top notch
-
May 2024 by Patty Price
I've been with Verizon for 11 yrs and I'm done!!!! I went into yelm store the other day to get a little help with something on my phone, nothing major. I was asked if she could access my account, she looks at me and says that will be $40 to help you.
I just stared at her, and she says "well it's technically tech support". I just got up and walked out. So you're telling me not only are you upping the prices for your so-called insurance, but now you can't even help me with small things and I have to pay $40.00 for any kind of technical support. Well they just lost a loyal customer!!?
I don't care if this is a corporate thing or whatever, and I shouldn't be posting this on the yelm site, but I have never had a problem walking in there and them helping me with something small like this, that's good customer service for your existing customers!! Their coverage has gotten crappy, their prices are skyrocketed, and if you're not on a contract they eventually won't even update your phone any longer. I am now in the process of searching for a new carrier after 11 years.
-
April 2024 by Keith Westman
Friendly helpful pleasant. I'll be back
-
April 2024 by Susan Stotts
Very efficient, smart & courteous all the while being super swamped
-
April 2024 by Yara da Gloria
The salesman, was the coolest possible guy to help me to set up with Verizon! Thank you,Cody , I appreciate your patience, your respect and good manners .
-
April 2024 by Cody Helms
Joe was an awesome salesman & helped my girlfriend pick the perfect phone for her needs
-
April 2024 by Steve Younglove
Gentlemen very helpful and got it done in a timely manner
-
March 2024 by Mindy Leikam
Tyler was very knowledgeable and extremely helpful.
-
March 2024 by Lisa Carlson
Great fast service
-
March 2024 by Jerry Fries
great customer service
-
March 2024 by ian cameron
Joe is the G.O.A.T, his coworker on the weekends is cool too but he likes German cars so kinda weird, like bro you have 3 beamers and still like bmw?
-
February 2024 by Alex Wallace
Great service, helpful staff
-
February 2024 by Dendeather
The manager was very rude when I tried to get help paying off my last phone. Threaten to charge me 40 dollars for helping me
-
February 2024 by Tim Weston
Jared was very patient with us during two new iphone purchases. Very patient getting a new watch programmed to operate.
