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January 2024 by Liz Stokes
We don’t bank here, but are very thankful for Jose Valencia’s help this evening. My mom passed unexpectedly in April. Getting her account closed is on the long and exhausting to-do list after an expected loss. Jose made this experience as easy as possible. Thank you!
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December 2023 by Liz S.
I don't bank at WF, but I needed to get my mom's account closed after her unexpected passing. We met with Jose Valencia, who helped us through this difficult process. We are very thankful for his assistance!
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November 2022 by Karen Killian
I have called so many times,no one answered,tried for 3hrs called 800 number nobody knows what to do they hang up on me. This Bank is so bad no customer service
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May 2022 by Miguel Barrales
This bank is one of the worst bank in the world. Bad service ????
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December 2021 by Aubrey R.
I just came in today to pay on a loan for the first time. Everyone said its a lot more complicated and hard but Latoya the cashier helped me so much today find every way to make it easier for me. There was a man in front of me that was having a bad day but she helped him with the most customer service expertise I have seen in a while. Even though she showed me how to use the mobile app to do everything by my self I might come back in just to see her.
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September 2021 by Kristen Potter
Wasting salary dollars on employees at the branches in Yakima. They direct you to a 1-800 number that gets you absolutely nowhere. One of the most pathetic branches I've ever had to deal with.
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September 2021 by Kristen Shanebeck
Wasting salary dollars on employees at the branches in Yakima. They direct you to a 1-800 number that gets you absolutely nowhere. One of the most pathetic branches I've ever had to deal with.
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August 2021 by ExoticMichael
This bank is one of the worst bank in the world. Bad service ????
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June 2020 by Long Time Yakima Resident X.
These guys are horrible they add extra charges to your home loan then make you wait hours to talk to them then hang up. Stay away from Wells Fargo!
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April 2020 by A P.
Frustrating that the only location open is 72nd ave!! Poor customer service to minimize services during this time.
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January 2020 by Shar V
They got rid of the window tellers and now everyone has to go to the atm. I’m not sure why but other banks aren’t doing this which is what the tellers inside told me. We shouldn’t be 4 cars deep for the atm.
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December 2019 by Steve G.
Staff is Yakima-friendly, but there is only 1 ATM and it's in the drive-through. Not a walk-up ATM nor one inside the branch. So either get in line in your car or get in line for a teller.
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September 2019 by Andrew Couette
The man who issues the debit cards acts like a child and apparently doesn't know the meaning of integrity. After going back several times because he is never there, he walks in with a sandwich and has the audacity to say, “ well you can wait 30 minutesâ€. After refusing to wait again he pouted by saying “fine†like a 5 year old pouting. Very unprofessional.
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August 2019 by Vanie Sanjaya
Worst customer service ever, they didn't greet us when we come in. People came after us got greet well and nice cause they're not asian. I've opened my account in LA and the customer service was great and respectfull. Since I move here I changed my address and come here several times. But still never get treat well.
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December 2017 by Misael Hernández
(Translated by Google) In my case I have always received excellent treatment and service is fast. (And they speak Spanish)
