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July 2024 by Norma Boss
Went in to shop looking for a phone case and a certain worker kept eyes on me as I was shopping I felt rushed and judged. He made it seem like I was gonna steal when I ended up buying a phone case and darn right I asked for my receipt!
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June 2024 by Ellie Blake
Now, don't get me wrong, I love this store and have enjoyed Verizon for 10 years. But do not use the locker pickup. The screen does not recognize when you dial zero or eight. So, I opted to use the directional pad, which does not show which number you are selecting. Thus, my experience was around 10pm last night. I need my item for today. I spent an hour guessing which number it would select, deleting numbers, and starting over several times. I finally got my 10 digits on the screen, correct. It would be much better if we could somehow let the lockers know we are there by texting it or sending a pickup code or something from our phones rather than dialing our numbers on a screen that has no protection from the sun or weather and doesnt have the ability to dial 8 or 0. If you are there after hours and you don't have an hour to play, guess the numbers. You will walk away empty-handed as most customers at this location have a 509 area code. Please please please take the option down for locker pickup when ordering until this is fixed or a new option to access the lockers is given and working.
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June 2024 by Rory Mcvey
Great service
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June 2024 by Mo Sadeddin
We have a business account with Verizon.
We had some questions and needed to upgrade four lines. José Estrada our business rep spent 2 hours on the phone with me and answered all my question. He also helped me do my upgrades online since I could save an additional $400 doing the transaction via the website!
He was supper helpful and very patient with this process! I would highly recommend him if you have a business in the Yakima Valley!
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February 2024 by Jo Glo
Fabio was informational and patient while explaining our plan and opinions. I've never been to a Verizon store with such a good experience
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February 2024 by Caudi H
If I could put a minor in front of that star, I absolutely would! I have been a 17+ year loyal Verizon customer! However, after today and after the experience, I just had trying to pay my bill and see if I could lessen my monthly bill and find out what kind of discounts there were at the time I have ever had in my entire life as a customer!Number one I walk in tell them I want to pay my bill they put me probably with a guy that had maybe three days of experience. Not my complaint.Number two while waiting for the extremely inexperienced worker to figure out how to give me change and enter my payment in the computer, I asked the lady next to him. Are there any specials? To which she completely ignored me!!! Spent more time staring at her damn face on her phone, and taking pictures of her cheek!!! I actually thought she didn’t hear me. That is until the third employee answered me and told me what was on special right now. Tells me I can get a free phone if I add a line to which I exclaim, I’m trying to lessen my bill not in increase it. At that point he went back to staring at his phone, and completely ignored me !It seems like Verizon employees are only there to keep your bill high and sell you something you probably don’t need!!! Of course that is if they can tear themselves away from their personal devices long enough to actually take care of a customer!!!!!Seriously looking for a new phone company!
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January 2024 by lynn rose
Just went to this store thinking about purchasing a new iphone - the woman who greeted me didn't give me a chance to even look around - she quickly got onto her computer and was telling me that I could be paying less for my phone plan - after having to be fairly assertive in asking her questions about the different plans, I learned she was attempting to sign me up for a monthly plan that would have been more expensive. She then continue to quote and misquote me/give me the run around re: payment plans for an Iphone 15. It's Christmas eve. I'm a social worker who works very hard and I don't have a lot of time, money or energy to spare. I don't understand how you can sleep at night ripping off working people. Will not be coming back and considering dropping Verizon all together - this type of predatory behavior is out of line.
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December 2023 by Rene A Rodriguez
I had my phone cleaned up after a hack. I was very satisfied with the results and I was glad to have spoken with an associate who knew exactly how to repair my phone. I will definitely go back to see her in case of a next time.
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September 2023 by CHUBE605
Very friendly place.. great customer service.. awsome atmosphere..clean.. very professional service.. sometimes long wait time but it's worth it
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August 2023 by Cloudysky
I had a very uncomfortable time with the employee on August 4, around 1pm. When I asked him a question, he answered like he was annoyed with sighs. I had different races from him, and I think this was the reason why he was very unkind to me.
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August 2023 by K C
I was having a terrible day, my iPhone died and never woke up (on my birthday), I came in to get it fixed and ended up needing a new phone. David was so awesome he completely turned my day around. He was so friendly and helpful. He made the entire process quick and painless. My husband and I genuinely enjoyed visiting with him while my data was transferring. Give David a raise!!!!
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July 2023 by Kirsten Cardenas
I was having a terrible day, my iPhone died and never woke up (on my birthday), I came in to get it fixed and ended up needing a new phone. David was so awesome he completely turned my day around. He was so friendly and helpful. He made the entire process quick and painless. My husband and I genuinely enjoyed visiting with him while my data was transferring. Give David a raise!!!!
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July 2023 by Michelle McDowell Wane Headding
Great place! ?
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July 2023 by Jason Bombard
Manager has an ego problem
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July 2023 by Dee Dee Fleming
The staff there is AWESOME! GREAT CUSTOMER SERVICE!!
