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February 2024 by Chris K.
I had the best service at this Home Depot. I've ever had at any of the Home Depot's. I've gone to. Uniquessy (I think that's how it is spelled) in the paint department was awesome but I asked for help from at least four other employees and they were extremely helpful way to go guys.
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January 2024 by Blair B.
Horrible service - I rented a carpet cleaner here and the staff member I returned it to was rude and disrespectful. He was a twenty something kid with a beard. Told me he would charge me to clean it because the bristles were dirty. I explained that no one told me I should clean the bristles and they said just wash out the dirty water tank. I offered to clean the bristles myself and asked how to do it. He said he didn't even know how to clean it and I couldn't do it there or he could lose his job (yeah right.) Kept talking about how "he wouldn't risk his job for me" when I was just asking simple questions. Ironic considering he wasn't concerned at all about getting fired for his horrible attitude. it was like he thought helping a customer was against the rules. Eventually I started cleaning it by hand and another employee finally got annoyed with me and said I wouldn't be charged to clean it. I appreciate the slightly older gentleman who eventually did help me but I felt he mostly did so because I made myself a nuisance to them.
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August 2023 by Keith M.
I placed an online order for curbside pick-up. My wife drove the 40 miles (80 miles round trip) in 100+ degree heat to the Yakima store to pick up the $7.51 item. After returning home, we discovered that Home Depot did not pick the correct item. After calling customer service and confirming their error, I was told their only solution was for me to drive the 80 miles a second time to return the item for a refund. I explained what inadequate customer service that was given the circumstances - especially in comparison to their competitors. Upon hearing this, they offered me a 75-cent discount on repurchasing the item that I originally ordered. Guess where I will avoid shopping in the future.
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May 2023 by L D.
So...I'm rebuilding my deck this spring and having no pickup big enough to haul lumber in I placed an order with Home Depot to have the lumber delivered. It's a service they offer and even though you have to wait around from 6a to 8pm I was willing to do that to get this project moving. They called last night to confirm and I let them know where I wanted it dropped off (garage in alley). All was good. This morning Home Depot called and canceled my lumber order (because they said they only used a semi truck for deliveries and they couldn't drive it in my neighborhood). Funny...my neighbor parks their semi on the corner all the time. But nope, no deal. Won't come to my neighborhood...streets are too narrow. Nope, they have no smaller trucks. Order canceled unless I want to come pick it up myself. Most of Yakima is made up of streets like mine. How are they making ANY deliveries? Oh...and we'll refund your $962 in 3-5 business days. Anyway. After they canceled I called a locally owned lumber company who said it was no problem to deliver to my residential neighborhood, they delivered same day, unloaded in my garage, only charged me a $10 delivery fee, and saved me $345 on my lumber order to boot! Home Depot has lost my business.
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May 2023 by J D.
I will never shop the home Depot again! Especially the Yakima home Depot I have made very large purchases there including set of appliances and had them delivered With dents and scratches For Connie at the Yakima home Depot to tell me that's the way they come from LG And also tell me that I'm the one that dented them and scratched them I had to contact corporate home Depot and LG and the Yakima store manager Elisha to get anything done Connie should be fired! But it's still working there! Over half a year later I finally have a set of appliances with no dents or scratches The home Depot has lost all my business because of Connie!
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May 2023 by Tyler M.
I am a repeat customer due to their large amount of available products at fair prices. This location is representative of all other Home Depots I have been to in the PNW. I am nicking 1 star for the staff not always being knowledgeable on where products are located and if they do leading me to them.
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September 2022 by Karmon R.
It's very obvious customer service is not a priority at all. I've been on hold for 30+ minutes and have yet to talk to a human. I'm in need of a specific item but cannot physically go get it myself so I am attempting to talk to someone in customer service to make sure the product is available before having them drive all the way into town. It's not that hard to pick up a phone!
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January 2022 by Brenda L.
If i could give zero stars, is what i would give for the home appliances section. The delivery people, specifically a guy named "Jankton" or "JnL" was very disrespectful to my mother. He said he had been delivering for 18+ years so to "not tell him how to do his job"however, before even arriving at our home he was already making excuses as to why he couldn't put the fridge we bought and paid extra to deliver, through a door. Mind you our door is as tall as our ceiling and were able to move our biggest furniture through our doors. He was even saying "you women" because my mom and I stood our ground knowing he could very much even attempt to even fit the fridge. All in all he ended up leaving our home not even attempting to unload OUR FRIDGE!! The customer service in holding this man responsible was ridiculous, no one cared. So i recommended buying appliances elsewhere because the appliance delivery for home depot is a joke. This man should retire or get fired for how he talks to people.
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August 2020 by Gretchen S.
Every time I order online from Home Depot I become so frustrated when it comes to the shipping costs. Their ads always talk about how their shipping is so wonderful. What they do not mention is that it is soooo expensive. I ordered 2 fence panels costing $100. and I was charged $100. delivery.
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May 2020 by M G.
Went in about a week ago and worst service ever! Had a guy try and help us, and then he disappeared for about 30 mins and of coarse i wait around. They looked busy, and didnt want to pry. Another 30 mins pass and wheres my help? Found the guy in the customer service counter hididng from me. How do i know? Because i tried to approach him and he would hide behind another employee. I left and decided to go elsewhere. Thanks a lot for the help.
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April 2020 by Louie L.
I decided to order online and pickup curbside since they're closing at 6pm and it's hard for me to get there before they close. I placed my order and received my confirmation pretty quickly. The instructions said to call before you arrive at the store so I decided to call while in route 'hands free of course'. I was told by the associate that I had to park at the pickup location and give her the parking number before she even looked up my order. Finally she took my order number and said they would have it right out. 15 min later I called back and Peggy told me that they're working on it. 10 min later called back and gave Peggy my order number again and she said I'll get it out in a few more minutes. I gave them 10 more min and called back. Peggy transferred me over to the pickup desk and they told me I was finally next. They told me curbside had been extremely busy. I told them I was the only one parked out there. I was told I had to wait a few more min. Finally 2 lady's came out with my 2 items. No wonder they're taking for ever. One employee and one supervisor per item. Curb side is a great idea but choose the store wisely cause you might just spend your entire lunch break plus there m
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March 2020 by Carl Guillozet
As a contractor they are great with me
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March 2020 by Steve Bibey
Always there great people
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January 2020 by chris j.
Had one of the worst experiences at this Yakima location. Being understaffed and not flexible to adjust the staffing plan accordingly was a real disappointment. Drove from Ellensburg to purchase a fridge and discuss some options with an in store sales representative turned out into 1.5 hr wait and speaking with the store manager About the situation. He was apologetic however, this situation negatively affects the companies reputation on customer service and does them a huge disservice when instances like this happen. Will not be returning here for any of my future purchases.
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September 2019 by Darren C.
So twice in a week, I have been to Home Depot. I am not a fan of the self checkout. When I have used them in the past at other locations something always goes wrong and you have to wait and wait for someone to clear the error occasionally i have to wait for a second opinion. So I just avoid them as much as possible. I know there's going to be a time were we will be forced to use them. Apparently that time has come at Home Depot. Both times I was there it was the only option to pay. Unless you walk down to the pro desk. Yes I walked all the way down there with my can of spray paint.
