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April 2024 by Giselle G.
I have to say, I did not have the best experience with them -
Extremely rude. If you truly value quality customer service, honesty, and getting your car back in a reasonable amount of time (understanding that there may be hiccups), you may want to choose another auto body shop in Yakima. Treating your customers well is key. Simple, simple.
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April 2024 by Donovan Young
Repaired my truck tailgate quickly and efficiently.
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April 2024 by Meena Roshnaye
I took my car in, and they quoted me a week, but it sat there for a week before they even started working on it. They were rude when I would call to check on the status of my car. I would not recommend this place!
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March 2024 by Kendel Brown
Got into a wreck and needed some work done, my insurance is contracted through NW autobody so I called, they were friendly throughout the whole process and helpful. Can't even tell anything happened to my car. Had a small issue with my clock being frozen after I picked up my car and called, they were able to get it to work properly again very quickly. Would def recommend them to friends/family
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September 2023 by Kristen Tasker
I had fender damage to my car. I took it in to get fixed. They told me it would be done in June 2023. I didn’t receive my car back till Sept 2023. They were rude when I would call to check up on my car. When I received my car back. They didn’t apologize for how long it took. They did do a great job on my car, it looks brand new. I would not recommend them to anyone.If you want you car back in a timely manner. This is not the place to go.
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July 2023 by Lori Kass
I Had a problem with my doorSagging And I had a new pass code outdoor entry panel put in and it wouldn’t stay on because my door was sagging and I went to northwest auto body and they fixed it right then and there very nice people and didn’t charge me a thing!!I highly recommend this auto body shop!So very nice and very helpful!Service: Body & Trim
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April 2023 by Josh Tunstall
These guys are the best in Yakima - best in class on service and price. I clipped a curb in a parking lot, and the protective cover on my passenger side wheel well popped off. I brought it down, they popped it back into place. I tried to pay something, but no charge - just a smile and handshake. That's what I love about Northwest Auto Body - whether it's a big busted insurance job needed or just snapping something back into place - bring your vehicle here first! Thank you again NAB team!
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February 2023 by Christina Reyes
Attempted to get an estimate on some fender damage to my car. We were asked to come back because Sean was out to lunch. Came back in an hour and Sean was back. Sean looked over the car and said it would be about an hour for him to write up estimate. I asked if he could email it to us so we didn’t have to wait and he agreed. Next day called auto-body shop and left a message for Sean( no estimate received)Called again the next day and asked if estimate had been sent left message for Sean. My husband called the next day and spoke to Sean only for him to tell us that they would only give us an estimate if we were going to deal with them for certain so he could send it to our insurance company. We stated that we didn’t know if we wanted to go with Northwest auto body company for sure and if we were able to just get an estimate? Again, he said he would email it to us. Well to this day, we’ve still never received it. I will never go to this business again, what a waste of time. Not good business ethic.
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January 2023 by Chad J.
Decent place to take your car to, quick to get the work done. Just make sure to double check the lights when you get your car back, twice they had my rear signal and brake lights reversed.
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January 2023 by Aron Lynch
I had to schedule 3 months out, but I'm glad I did! I was slightly worried cause I have a special paint. They got it spot on and can not tell I had bumper damage. They were very professional and I will be doing any body damage to my car (hopefully never) here
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December 2022 by Ana Sanchez
Craig was so amazing! He communicated with me with any updates and changes being made to my vehicle. It was a great experience. I definitely 100% recommend Northwest Auto Body. They did such an amazing job! Its like new again!Services: Painting
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November 2022 by Richard Abundiz
They told they can not give me a estimate for Repairs they will not have my Business
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November 2022 by Kelly Lawhorn
Called to ask some simple questions about getting our car in, and the guy that answered was so rude we had to have a laugh. He also stated they *might* be able to get us in in about five months. Easy pass on this place.
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November 2022 by Jose Luna
They do an excellent job, but now they have too much work because of so many customers who take their cars to be repaired, I must be patient, and in the end I will be a satisfied customer...I know...I recommend them, they are very professional.
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November 2022 by vinny donini
Will be posting pictures. Warning...stay away from this place. Non professional. Lack proper skills to do job right. They will mess up your newer car. No communication and a bunch of lies.Service: Body & Trim
