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September 2023 by Heidi Matson
Awesome service. Very fast and thorough. Highly recommend their services and Fabio is fun to hang with as well. ?
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August 2023 by Cam
Do not go here for any diagnostic purposes. Wasn’t called to even update on any progress and the tech just took my car for a test drive and didn’t do any tests. I wrote a paragraph note for them about the problem but nothing was done to test the problem. $160 for free, hopped in my car and the problem is right in front of you when you start the car.Service: Auto engine diagnostic
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May 2023 by Michaela Weber
Great service from Friendly Automotive West. We brought in our 2008 Toyota Camry for repair. Come to find out it was the water pump that needed to be replaced, which we kind of figured. They fixed it in no time. The car runs much more quieter now then before. Also great customer service from the office staff as well.
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May 2023 by Anne Z.
I waited to write this review until I had all facts.First of all, they are not friendly. Very entitled and standoffish.They charged me for a diagnostics, something most places do free. Than gave me a quote for a problem I knew didn't exist, over $1000 quote.Took the car somewhere else. Free diagnostics and $200 bill. Super friendly, explained everything, car fixed.Never ever stepping in this place again.
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May 2023 by Nathan Zastrow
NOT "Friendly," at all. Paid $150+ for a simple engine diagnostic test, which (for all I can tell) was the exact same thing AutoZone did two days prior for free. No explanation from the mechanic about the issues that I had in question. "It's not that," he asserts. My recommendation? Go somewhere else. This business must have changed hands since last time we used it.Service: Auto engine diagnostic
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March 2023 by Nathan Boots
Friendly Automotive has been an amazing help! Every time something happens with a vehicle we take it to them and they do great work! The did an inspection on my new vehicle and have helped keep up with any maintenance it needs since. With 3 locations, it always feels like help is right around he corner!
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March 2023 by Marjorie Langhans
Friendly’s is the gift that keeps on giving, but not in a good way. After installing a rebuilt engine in our van 5 years ago we continue to find things wrong. In addition to the problems posted in previous reviews by myself and my husband, there are more. As mentioned in a previous review, after the installation we had a problem with the protective wraps around the sparkplug wires melting. We were told the engine just runs hotter, which did not make any sense as the temperature was always good. Well, on our last trip we noticed a rattle that was hard to pin down. We looked all over the underside and the engine to find it. Well, we finally did find it. One of the exhaust manifold bolts was all the way loose and banging against a metal flange that at least kept it from falling out on the road. We tightened it up and then discovered all but one bolt was loose. Had to tighten them all up. No wonder the plastic wires were melting with all that escaping exhaust. It is fortunate the cowling fits tight, or we would have been breathing those fumes. We have had continuous leaks from hoses that they were supposed to have replaced but did not. Just about every clamp has had to be tightened.Hopefully this is the last of the Friendly Gifts that we will have to deal with.On the positive side, we hope this message will be read by everyone and they will go somewhere else for their automotiveService: Engine repair
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February 2023 by Mr Rohr
I do not leave reviews but I promised the owner that this needs shared.Huge lack of integrity.I have been a technician for over 30 years. I have a daughter that lives in Yakima and a business there. I trusted they would treat her well since Felix is a Chamber member and Rotary member. The exact opposite happened. Diagnosed by simply scanning (5 min) and charged $132 only to send her to Ford to repair on recall that did not exist. Then charged her $932 for a part that had nothing to do with her concerns and was un-needed. Took advantage of her lack of knowledge and the fact that I sent her there so she thought she could trust them. When I called them out for it they hung up on me several times knowing I am 3 hours away. After talking to the owner he assured me he was taking care of it only to lie and charge her grandmother an additional $400 to address the first complaint. He lied to me, my daughter, and to her grandmother. He charged for parts not needed. He then charged for a repair he failed to do originally while telling us he did it free to make amends. There was never a refund for the original un-related work. Complaints made to BBB, Rotary, and the Chamber.Service: General repairs & maintenance
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November 2022 by Tyler M.
Awesome shop that is honest and has competitive pricing. The staff are very kind and friendly. I feel more a part of the community giving them repeat business and trust all my cars to their care.
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November 2022 by Danny Guzman
I get my oil changes there all the time. Yesterday my air was getting very low then normal and they got me in minutes to help me out. Thanks everyone for great service.Services: Tire rotations
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November 2022 by Trevor Billings
Canceled my appointment 30 minutes before I was to drop the car off. What is the point of calling ahead and making an appointment if you are just going to cancel.
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November 2022 by Alcindor Picardal
Went there for my car being weak and they found nothing cant even figure out what going on in my car but they charge me 184 . And thet didn t even call me to uodate. Poor customer srvice and weak serviceService: General repairs & maintenance
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November 2022 by Dan Arnett
7 October 2022 - 5 StarsI was treated so well here today.
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October 2022 by Cherri Kroner
I trust Felix to do a great job with my automotive needs! He's truly friendly and knows what he's talking about. Excellent place to go!Service: General repairs & maintenance
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September 2022 by Jose Sanchez
Went to get transmission oil change, instead I got engine oil change, called them back. They told me they will get back to me, they never did.Service: Auto maintenance