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August 2022 by TheFamousBicycleRide
Worst customer service ever. Expect phone calls for simple matters to last up to two hours. Expect, after dealing with their dumb machine and waiting to talk to a person, for said person to cut you off or put you on indefinite hold. Maybe it was because they hit the wrong button by accident, maybe on purpose, who knows? The computer voice says they have higher than anticipated call volume and long waits nearly every time I call which I presume is a lie (because no one can be that bad at estimating call volumes) and they are just unwilling to pay for better customer service. Their whole phone system is designed to make you loathe using it so much that you do what you can to avoid calling them. They have a glitchy website that has told me that I don’t have an account and that I don’t have any payments due when they are, in fact, due, and it has decided to deny me access multiple times for no fault of my own. To restore access I must call and hit zero a few times when it asks for my account number to get to a representative who will then let me pay and put me on another endless hold (to get online access restored) while listening to a rude computer advise me to log in (and not bother their two actual representatives they pay to work from their houses next to train tracks) or call later the whole time. I deeply regret getting a loan from them. Ridiculous interest rates as well.
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February 2022 by Ronda Loiacano
My transactions went through just fine.
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October 2021 by Justin Ashworth
What kind of buisness completely shuts down during normal hours of operation for a 1hr lunch. Completely ridiculous! Horrible customer service!
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August 2020 by Guadalupe Alcala
I have been banking with BOTW for more than 7 years and the staff is amazing they are always willing to help me. Special thanks to Samuel Johnson for helping me in various occasions. I highly recommend this bank!
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March 2019 by Shane Michael McBride
Love it when the tellers know my name!
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January 2018 by MORGAN HANEY
I love this bank, the people are always friendly and helpful
