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July 2024 by Michael D
UPDATE 6/15/2024: The business reached out to me through google reviews asking me to contact them so they can address the concerns. With some hesitation I called them and scheduled them to fix the issues to the fender and swirls on the drivers side door. I have added photos of the re-work, anything that looks like an issue in the new photos are just reflection of clouds as the clear coat is like glass. The work took less then five days and they really did a good job this time around. The issues are completely repaired and the three panels they worked on (both drivers side doors and front fender) are now the nicest looking panels on the car. I'm glad I took it back to them and gave them the opportunity to make things right.
PREVIOUS REVIEW
My wife's car got a small door ding last spring (on driver side rear door) on her 2011 Subaru Impreza (owned since new). The repair was done through the other parties insurance (USAA) in June 2023. The car was completed with swirl marks all over the front driver's side door and the paint was burned through on the bottom of the door body line and front driver's side fender, right in front of the mirror (see pictures). I noticed the swirls immediately so I took a picture but I figured maybe it was normal, assured by a lifetime guarantee, and would go away with a few washes. I didn't notice the burn through marks at this time, wasn't really looking or concerned and mostly focused on the swirls. We washed the car last weekend and noticed the swirls where still in the clear coat and this is when we also noticed the burn through marks on the fender. I went back to Autocraft and the manager said they could fix the swirl marks (no charge) as they just didn't do the final finish but explained to me that they didn't touch the fender (he showed me distent pictures of the work in progress on the front and rear door, mirror removed) and the damage was likely done by a poor detail job with a DA, and mentioned some detail place on 1st then proceed to tell me he does't bad mouth other companies. He assured me that they are professionals and would never do that. I have pictures of the car without the burn marks just months before the work was done (they also took a lot of pictures before work was done, but didn't show me those). I know 100% that the burn through on the fender was done at their shop, he is just as confident that it was done by somebody else, even suggested it could be from a car wash when I told him it couldn't be from a detail job. There is no other explanation, I know the cars history and it was likely washed only twice since the work was done. This is an old daily driver that in the last 10 years doesn't get washed much let alone detailed. The only reason why we had the ding fixed was it was covered by the other peoples insurance, if they would have left without notifying us I assure you the ding would still be in the door. I brought it back to them now because I figured it wasn't a big deal, they would fix it and that would be that. The issues are actually hard to notice unless the car is clean and in good lighting like in the sun. I haven't decided if i'm going to have them fix the swirls, I'm still shocked that they blamed the fender burn on some mystery person with a DA, an auto car wash, or waxing it in the sun (all suggested possibilities). My wife doesn't seem to mind much but for some reason this situation upsets me. If this were to happen again I would not use Autocraft, they are probably fine with that too. Writing this I noticed the difference in taking responsibly between the people that damaged the car and the ones that worked on fixing it.
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May 2024 by Fred Moench
FOLKS. BEWARE... WORST AUTOBODY IN YAKIMA. SCREWED MY NEW RAM. TRIED TO HIDE IT. JUST LOOK AT WHOS WORKING THERE, YOU MAKE YOUR DESCISION. I WARNED YOU..
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March 2024 by Daxson Coburn
I’d absolutely recommend Autocraft to anyone with damage. They did an amazing job with my car, it feels and looks brand new. The owner was extremely personable and just a very good overall dude, he let me keep the car in their storage when I was in need even before they knew what was wrong with it, and when they had limited space as it was. All in all I would 100% recommend Autocraft to anyone looking to get their car fixed!
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March 2024 by Kristina Kortekaas
If I could give them more stars, I would! When I say they went above and beyond, it is not an exaggeration. My car looks like new! I was in a minor accident that left the whole driver's side of my car dented and scratched up and no telling the damage to the underside as I had ended up in a ditch with some big rocks. You wouldn't know any of that had happened! She's beautiful. I am so grateful to everyone at Autocraft for the work that they did it was no small job. The manager was very hands-on during the whole process and talked to me personally on several occasions during the repairs. They were very backed up when I brought my car in and were super nice to take it in. With how busy they were, they got the repairs done in record time, in my opinion. I definitely recommend. I have attached a photo of the accident and then my now brand new car!
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January 2024 by Pam
Took way to long to fix truck. And Took battery out screwed up my remote start and unable to fix now we. Have to take somewhere.else.
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December 2023 by Stephanie Pulido
Love the work they do here and their customer service! Isabel kept me updated the whole way and answered any questions I had! This is the 2nd time I’ve brought my car here and will continue to do so!
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November 2023 by lexi lopez
I was recommended to Auto Craft from a family friend after trying another company first and let me tell you, I’m so glad I decided to go with them! Robert was amazing, great customer service and very professional ! He broke everything down for me to understand since this was my first ever car repair, updated me throughout the whole process, and I even got my car back a month sooner than the predicted estimate ! Provided quality work, and will be coming back for more repairs down the road !
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October 2023 by Adolfo Contreras
Came to Autocraft to get my car fixed, right when I arrived for the appointment they were all very informative, respectful and most importantly honest! Dropped off my vehicle, and it was done withan the time i expected. They went above and beyond with their service. Would highly recommend anyone needing a paint & body work, very honest crew and very passionate about what they do. They are all very nice and positive, once again can’t thank them enough.Service: Body & Trim
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October 2023 by Brianna Muoth
Absolutely love going to this place whenever I need something done to my car! Truly good people that work here. It’s like bringing your car to a trusted friend who is an expert mechanic. Which I feel all companies should be, but unfortunately are not. Keep up the good work!
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September 2023 by Jose Ramirez
If you want quality and good customer service this is the place! There reputation of being the best in town is no joke! Witnessed first hand Kip my car advisor was so awesome thank you my brother for taking good care of my car basically got it brand new! I can't thank you guys enough for the quality and time you guys put into my car I love her so much! God Bless you all!Services: Tires
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September 2023 by Fernando Romero
I took my Acura in to replace a damaged bumper, and they did it professionally and speedy. I recommend this place, as they treat your car and your time as their own‼️Service: Body & Trim
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August 2023 by Mike Harrison with Talon
Great service and great team.
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August 2023 by Russ Fonder
True Ptofessionals
Honor God
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August 2023 by Terri Duarte
Great customer service ?
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July 2023 by Nina Dixon
Autocraft replaced a bumper for me and did a wonderful job. Their customer service and communication with me to coordinate the estimate, ordering of parts, timeline for service was all spot on. They went above and beyond to make everything right, even recently the bumpers position shifted a little and I just stopped in to show them and they took care of it right then and there! Would highly recommend this business for anyone needing their services!Services: Painting
