“I had a very expensive autographed photo that I needed to have framed. Considered going to local frame shop, but decided to go to HL here in Yakima. I was introduced to Justin, one of the employees working in that department. I was not going to just turn the photo over until discussing with him first. The level of knowledge he possessed was readily apparent and honestly what I would have only expected at a custom frame shop. The photo was off sized and he had to be creative in successfully mounting to the best frame size available. He discussed a number of ideas and options with me and explained the advantages or disadvantages of each. I had no reservations with letting him frame the photo and the end result was outstanding. As importantly to me and more so to HL, he was one of the most professional and respectful employees I have ever interacted with. Although in this case the cost was obviously secondary to the end result of framing, I was shocked at how low the cost was compared to what I was expecting to pay. I was assuming the cost would be between $100-$200, but the cost was actually well below $100. Overall I could not have had a better retail experience. I am not being compensated in any way for this review. Thank you again Justin and HL.”
“Love to go there to see what's new and always find something I didn't know I needed! ? I am a quilter and have to see all the fabrics. I feel "at home" in that store!”
“I had a very expensive autographed photo that I needed to have framed. Considered going to local frame shop, but decided to go to HL here in Yakima. I was introduced to Justin, one of the employees working in that department. I was not going to just turn the photo over until discussing with him first. The level of knowledge he possessed was readily apparent and honestly what I would have only expected at a custom frame shop. The photo was off sized and he had to be creative in successfully mounting to the best frame size available. He discussed a number of ideas and options with me and explained the advantages or disadvantages of each. I had no reservations with letting him frame the photo and the end result was outstanding. As importantly to me and more so to HL, he was one of the most professional and respectful employees I have ever interacted with. Although in this case the cost was obviously secondary to the end result of framing, I was shocked at how low the cost was compared to what I was expecting to pay. I was assuming the cost would be between $100-$200, but the cost was actually well below $100. Overall I could not have had a better retail experience. I am not being compensated in any way for this review. Thank you again Justin and HL.”