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August 2024 by Bryce B
Decent selection and generally decent prices, but not the most professional location. Twice this summer I have driven there after work only to have them close early and lock their doors well before their posted closing time.
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August 2024 by Souliphanh Vongmani
I want to share my five stars earned from the professional and knowledgeable employees here at Play it Again sports. Much appreciation and moreover, you all are helping me in my weight loss journey and life improvement. Keep up the great job, sirs & ma'ams. My shopping experience was buying free weights & also a used bike. It was inspected and tuned up like new smooth & safe driving.
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August 2024 by johnnny adams
I had a great experience here! I was looking for a decent used bike and the staff was able to help me out quite a bit. After I bought the bike and brought it home I realized it wasn't shifting properly. The manager, Albert was extremely helpful and very quick to resolve the problem with the utmost hospitality. I will definitely be going back here for all of my sports needs and of course the great customer service.
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July 2024 by Ryan Y
I was excited to visit this location and check it out for the first time. If you want to walk into a store and have 3 people in the center register area and not say a word when you walk in or attempt to walk the floor to see if numerous potential customers have any questions, then this is your spot. Trying to support am actually store but this makes it easier to just buy online.
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May 2024 by Jesse Boman
Kyle was super helpful toward helping me find the right bike. Knowledge, patient, and friendly.
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May 2024 by Yahdo
This review concerns strictly bike assembly from Play It Again, and I hate to be this guy.
I bought a bicycle from Priority (a bike manufacturer based in NYC), and for $100 I had the bike sent to Play It Again for assembly through the company Beeline. This company said the latest expected pickup date was a Friday, and the bike arrived the prior Monday; four days to assemble and inspect what is already mostly assembled bike from Priority.
On Tuesday, out of curiosity I called to check in what the employees expected the pickup to be. All potential staff able to assemble the bike were out sick. No big deal, I work in production, I understand.
On Thursday, I went in person to pick up accessories that I had also purchased from Priority, which were sent along with the bike. I got the same story I did on Tuesday: everyone is out sick, but hopefully it would be done sometime over the weekend. "But certainly no longer than a week from now!"
The latest expected pickup day came and went (Friday) with no communication from PIA. The weekend came and went. I called again on Monday (1 week from package arriving) to check in. I was told by a manager that they would have it completed for me the following day, and that the package had "just arrived". Not cool!
The bike was indeed ready the next day. Apparently the inspection did not go well, as the front wheel was terribly misaligned. I pointed out to the employee that retrieved the bike for me, who was apologetic.
Besides the unfortunate fib that the bike had only recently arrived, the employees were apologetic and polite the entire way.
Tl;dr I understand staffing issues, I understand being backed up on work. But poor communication, and poor safety inspection is truly the driving force on this review.
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March 2024 by Dileep Kumar
EDIT (3/18): I appreciate the owner's response and willingness to look into where the staff fell short. It felt genuine, so don't want to hurt the business with one star. Increasing to 3 stars for the genuineness, and due to the long association I've had.ORiGINAL REVIEW:I am an REI member. Still, I had been going to Play It Again Woodinville for the last 10 years (even though I live in Redmond) since I like to give business to local establishments. They do a good job. I had sent many friends and family over there too. However today is the last time I will visit there, or send anyone over.I went to pick up the 3 skis that I had given for hot wax. The gentleman who brought the skis brought two skis and asked me to sign the receipt. I said I had 3 skis. His immediate response was "I know, but I have only two hands". Not sure why or with whom he was pissed, but I, as a customer (especially regular) absolutely doesn't have any reason to take this attitude, especially after spending my money with them, with so many choices available in the Redmond area and online for my sporting needs. It may sound simple, but asking to sign the receipt before delivering all the equipment itself is wrong, let alone the attitude. I didn't say anything back, picked up my skis and left (for good).I had bought many a skis and accessories from here over the years, but today they lost me as a customer.Note to the business: Treating people (and customers) well is important. Train your staff better.
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March 2024 by Alexey Leonov-Vendrovskiy
We come here every year for ski rentals! Love the service! ❤️
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March 2024 by David Gomez
The experience was very poor. The guys just wanted to shows out the door because is was closing time.There is only one chance of first impressions. They failed.I must say the prices are competitive.
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March 2024 by Jenny Ma
This is a gem of a spot for buying and selling used sports equipment. I came here for a reasonably priced lacrosse ball for physical therapy usage, but left very pleasantly surprised at all quality items available there. The bicycles, sports-specific athletic shoes, various balls, bike accessories, and plethora of sports equipment definitely deserves future visits. I highly recommend checking this place out!
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February 2024 by Andy Wilson
Don’t take your stuff to sell there they will super low ball you! The offer I got was a joke! Offered me a $1 for a item they are selling for $25
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February 2024 by Nidhish Puthiyadath
Absolutely our favorite place to rent winter gear. The staff is very knowledgeable and helpful.
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January 2024 by carolyn vann
Noah was extremely kind, helpful and knowledgeable! We showed up 30 minutes before closing and he didn't try and rush us out; he taught our daughter how to set up her snowboard and helped her find the right boot/bindings. He really went above and beyond. We've been going to this location for 3 years and we've always had wonderful customer service however, tonight the entire staff really shined- thanks Noah and all Play it Again Sports staff !
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December 2023 by preston rafanan
I definitely will be making an appointment next time, shout out to Luca! Got us in last minute and couldn’t be more grateful! His knowledge on snowboarding/equipment made the process very easy! Will be doing all my rentals here from now on. ?
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December 2023 by Kahnya Humphrey
I went down to this location with my partner, and we were greeted by Noah who was so incredibly friendly, patient, and knowledgeable! Noah helped get us set up with everything we would need for this upcoming season and Noah was patient throughout the entire process.
