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December 2023 by Jim H.
I have used them for motor replacement and a transmission both turned out great. No problems at all. I would recommend them to anyone looking for a great repair at a good price.
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November 2023 by Christine M.
I had my power steering looked at and had stop leak put in to prevent another expensive service repair and was quoted 1,200.00 to replace the power steering pump.The charge for just putting in stop leak, which didn't work was 84.33. I called another garage for an estimate and they quoted me 600.00. I'd say that is quite a difference and being on a fixed income, it's unethical to take advantage of the people that can afford it the least.
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October 2023 by D Swan
Excellent service; prompt and friendly communication, detailed assessment of the vehicle, and quality diagnostics. We were so pleased with our experience bringing our Honda here! After So Much frustration with the Honda dealer “service” department, this place was a dream to work with. They even left a little goodie bag for us in the vehicle. We’ve enjoyed their seasonal tire decorations outside the shop for years, now we will continue on for years as customers.
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September 2023 by Jill S.
Had great experiences in the past! They used to communicate well and were quick to get you in. They've done such a great job in the past too.Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.
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August 2023 by David McCarty
I was on a road trip and a bunch of my dash lights came on (check engine, etc). I'm not from here and was just passing through, so I was worried nobody would be able to help me in time, but they squeezed me in. They are friendly and accommodating and they appear to take their work seriously. The main tech (Jamie) explained all the technical aspects of the repair and I feel confident that he knows what he is talking about and that everything is done right.They have a nice waiting area and even have toys for kids to play with. I like that there is a window so you can watch the technician, if you like. It all feels very open and honest. The clientele here that I interacted with speak highly of the owner and the team in general. I'm grateful I chose this shop for help on my trip!
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August 2023 by Shelli Jury
Getting my truck repaired at West Richland Auto Repair was a positive experience. From my first call to John @ W Rich Auto through the entire repair process, he was so helpful, professional, and easy to deal with. RAD towing, towed my truck to W Rich Auto from the dealership service Dept where it had been sitting, untouched for two weeks. Needless to say, I was a little frustrated but John solved everything. W Rich Auto was able to diagnose the problems quickly and then moved on to the repairs which were large repairs since my steering gear assembly had failed on the truck. I had my truck back in three days! This is my new favorite shop and I love John's happy, friendly demeanor, super pleasant to deal with. Jamie from the office followed up after the repairs to make sure all was well, I appreciated that extra effort as well.
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July 2023 by David M.
First time here. I had a time sensitive repair and they squeezed me in. They did a thorough job and I'm confident it was all done right. Everyone here I talked to has been coming here for years because of the consistently reliable service they get. I would absolutely come here again!
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June 2023 by Benjamin Stoker
Wanted 2000$ for a mass air flow sensor replacement and a throttle body replacement. Excuse was they were oem parts. Bought oem parts for less than a 100$ and replaced them myself in 10 minutes. 4 bolts and coolant lines for the throttle body and 2 screw tightened bands for the mass air flow sensor. Found that the throttle body wasn't even bad so wasted 70$ on that. Very predatory business in my opinion.
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June 2023 by Klyn S.
Great place. Just had maintenance done and they did a great job. And were very knowledgeable and texted me my inspection report. Took good care of me.
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April 2023 by Sydney Skelton
We love west richland auto repair! Super professional and friendly, very understanding with our situation and always communicated and kept in touch with us while they did our repairs. Truly appreciated the sincerity, integrity and compassion they showed us throughout the entirety. This local repair shop will be our new go to - so thankful to have them near us!
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April 2023 by Randal J
I bought a used truck that needed work done on it. Took it to West Richland Auto Repair on more than one occasion, and have never had any issues with the work performed.
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November 2022 by John Thomas
Asked specifically if they can program the power steering module on daughter's car, or do I need a dealer. Was assured they can.3 days later I got a call saying only the dealer can program the module.And they charged $300 for time to figure it out. (Gave me a half price break). I just paid and left, never to return.I hear mechanics are good. But feel front office ripped me off.
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November 2022 by Mike Sprenger
Great Customer Service!! I called on a Tuesday morning, they were able to get me in right away to look at my seized up ac compressor, it was done the next day, runs like a charm. Communication and Service were both outstanding!Services: Air conditioning
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November 2022 by Matticus Prowant
I brought my car in with a long list of things to be done. The team at WRAR addressed all my issies quickly and efficiently, as well as identifying additional concerns with varying degrees of severity (for example: my tires were almost bald on the inside edge due to uneven wear and I hadn't noticed).Everything about my experience exceeded my expectations. I couldn't be more happy with the service.Services: Wheel alignment
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October 2022 by Kenneth Nissen Jr.
We have had our wheel bearings, timing belt, transmission fluid and oil changes all nicely serviced from West Richland Auto and the service is all professional. Even with a hectic schedule work is completed and at times in difficult time frames. Thanks Jamie for the quality and speed you have put in getting the work done. We wish you the best in the days ahead and hope your goals are fulfilled.Service: Auto engine diagnostic
