-
August 2024 by Lance Hutchinson
Great place to go if you need repairs, all very friendly and fixed my ac and headlight in a short time and for a great price.
-
July 2024 by Shirley Miller
I would highly recommend the West Richland shop to anyone, especially seniors and women. The staff is fast friendly, and professional, with the bonus of a ride service. I called around looking for someone to investigate the check engine light illuminating from the dash of my Volkswagen and what a lucky break to have found this shop. They were able to get me in, diagnose and repair my car with days. A far cry from the one month lead time the dealership gave me to just look at it.
-
May 2024 by John Mccullough
my was making noise and my check engine light was on got me in quick and the morning they were working on it I asked if they could replace my plugs and wires witch would add another 3 hrs of work to a 4hrs scheduled and had it done in 5 hrs. awesome job.then I did something this weekend to my front wheel and they made time tomorrow morning to look at it even when they are stacked with appointments. I am so thankful for them. I would recommend them to everyone
-
April 2024 by Tim Harris
The staff at West Richland Auto Repair are fantastic! I've been going there for several years now and they have always gotten me in quickly, provided quality work, and are reasonably priced. They even provide me with a loaner vehicle when I need it. WRAR has done excellent work on both my Ford F-150 and Honda Odyssey, which was far cheaper than the "stealership" would have charged me. They have even allowed me to go into their shop to show me what they have worked on and taken time to explain maintenance and repair processes. I only go to WRAR and refer anyone that has car needs to them. Good honest people doing good honest work!
-
January 2024 by Cindy Stroud
Thanks John for the great service your techs have done for me on my vehicles. West Richland Auto Repair is my choice for my auto needs.
-
January 2024 by Terrance Schreckengast (Motorrad Fahrer)
Work on my 2007 Wrangler was performed quickly and error free. They were very courteous and straightforward with needed repairs and costs. They kept me up to date on parts issues. Overall, it was a pleasant experience. I will, without a doubt, use West Richland Auto Repair again.
-
December 2023 by celie erickson
Doesn't find work that doesn't need done!
-
December 2023 by Rozay Bee
Absolutely the worst customer service I've ever experienced! The so called manager..a.k.a. has been recorded being verbally aggressive towards a customer. I'd be happy to post if interested.
DO NOT TAKE YOUR VEICHLE HERE!!!!!!! Called WRPD, they have had several reports made from others of similar occurrences.
No integrity from this business.
-
December 2023 by Jim H.
I have used them for motor replacement and a transmission both turned out great. No problems at all. I would recommend them to anyone looking for a great repair at a good price.
-
November 2023 by Christine M.
I had my power steering looked at and had stop leak put in to prevent another expensive service repair and was quoted 1,200.00 to replace the power steering pump.The charge for just putting in stop leak, which didn't work was 84.33. I called another garage for an estimate and they quoted me 600.00. I'd say that is quite a difference and being on a fixed income, it's unethical to take advantage of the people that can afford it the least.
-
October 2023 by D Swan
Excellent service; prompt and friendly communication, detailed assessment of the vehicle, and quality diagnostics. We were so pleased with our experience bringing our Honda here! After So Much frustration with the Honda dealer “service” department, this place was a dream to work with. They even left a little goodie bag for us in the vehicle. We’ve enjoyed their seasonal tire decorations outside the shop for years, now we will continue on for years as customers.
-
September 2023 by Jill S.
Had great experiences in the past! They used to communicate well and were quick to get you in. They've done such a great job in the past too.Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.
-
September 2023 by Yen-Chen Liao
Great service and great deal ?
-
September 2023 by Isabel Rodriguez
Always so quick to respond and reasonable prices!
-
August 2023 by David McCarty
I was on a road trip and a bunch of my dash lights came on (check engine, etc). I'm not from here and was just passing through, so I was worried nobody would be able to help me in time, but they squeezed me in. They are friendly and accommodating and they appear to take their work seriously. The main tech (Jamie) explained all the technical aspects of the repair and I feel confident that he knows what he is talking about and that everything is done right.They have a nice waiting area and even have toys for kids to play with. I like that there is a window so you can watch the technician, if you like. It all feels very open and honest. The clientele here that I interacted with speak highly of the owner and the team in general. I'm grateful I chose this shop for help on my trip!
