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February 2024 by Michael Kelley
Love this post office!!! Every employee I've dealt with here deserves a fat raise!! I go inside at least once a week to send packages and they go above and beyond what's expected from your local postal worker. I think $15 more an hour would be fair..
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February 2024 by Austin
Kept one of my packages for 6 days while blaming the weather. Claimed it was out for delivery each of those days. What’s super fun is an unexpected error occurred every time I tried to fill out the online form. Pretty sure they falsely place that on submitted forms because they recognize they aren’t good at their jobs and need to puff their numbers up. A company that has to complicate the process to get ahold of them, is a company that knows they are terrible.
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January 2024 by Andrew Jensen
This is all too typical of packages delivered to our mailbox. The top one is around twice the width of our mailbox. The hard to find book inside was folded across the middle of the spine.One of the stars is because at least our packages do usually show up.
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January 2024 by Bob S.
I have a package in the community package box. The key was left in my mailbox. The key does not open the package box. I may have meds in the package that I cannot access. I have called the local post office in West Richland WA multiple times but nobody answers the phone. Frustrating. Not a way to operate a tax payer funded service.
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December 2023 by Denice Smith
In the last 6 months we have had over 5 packages stated as delivered and they have not. We received one randomly today that stated delivered 11/28. Now I'm looking for one "delivered" 12/8...horrible horrible service and 3rd party contractors..no accountability
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September 2023 by Ryan L.
I get emails telling me we have important insurance and VA mail to be delivered and 2 days later still no mail!!! These are important and time sensitive communications!!!
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May 2023 by Simone Aldiva
There is no way for me to get a hold of anyone. It’s goes straight to the machine. It wouldn’t let my redeliver back to me address.
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May 2023 by Vaulknut Leather Co
Will not answer their phone at all... they let it ring and tiring, no matter how many times I've tried. Incompetent delivery drivers as well.
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December 2022 by Tob Raham
5 days late delivering my package I paid extra to be shipped faster. It was supposed to be out for delivery again today, but I stopped at this post office location to pick it up because the delivery scan hasn’t happened yet today. Package should be in the building, but when I asked someone to go look…they couldn’t find it and said “its just waiting to be scanned to be delivered”. Uhhh no, just find the package and hand it to me.This is by far the worst post office I’ve worked with in my 40 years on this Earth. I’ll be using a different shipping service that honors their commitments.
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December 2022 by Dan Poffenberger
The udder incompetence of the USPS never ceases to amaze me. West Richland receives a package to be delivered in Richland and sends it amoung other packages to Pasco to be sorted and sent back to West Richland to be delivered. This kind of incompetence, lack of staffing and inefficiency is a direct reflection of leadership. It always is exactly why they have to be bailed out. It's time to close USPS and let private contractors do the work.
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December 2022 by Gloria Seiler
I have not received any mail in my mailbox in West Richland since Tuesday. I have had an outgoing package in the mailbox for a few days and it is still there. I have had Amazon and other packages delivered to my porch. Is there a problem?
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December 2022 by Bryce M.
Not sure what has happened but the mail delvery from this post office is nothing but pathetic. Mail delivery used to be good and prompt in my area...now, it's a whenever issue...makes it hard when you have critical mail or date sensitive turnaround mailings.
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December 2022 by Puggs
Don't care about whether or not you receive your mail. They are 3days past the date they were paid to deliver by.
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August 2022 by Thomas Reinhardt (Ghost2k8)
By far the worst place to do business. The lose my stuff all the time and are a pain to deal with. They don’t care and their drivers apparently can’t read.
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February 2022 by Stephen Lumsden
Once again Amazon gives them my order and it’s supposed to get here Sunday. They’ve never delivered on a Sunday. It just says there was an attempt and they’ll try again. I’ve made sure you can Google our address on an apple and android and it will pin our house perfectly. But that takes 10 seconds so why would they do that??