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September 2023 by Rita Lang
This is a very efficient bank and have enjoyed each aspect of the experience.
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August 2023 by Tristen Jones
Jason was very knowledgeable, patient, and answered all of our questions! Would highly recommend. thanks for going the extra mile for us Jason. -Tristen
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April 2023 by andy liek
Took a secured loan to pay off credit card at another bank well over a month ago. However my credit card account was never credited for the funds and the recieving bank is requesting an image of the check which GESA says they do not have. They are saying they cannot do anything because the check was cashed. So now I have a loan to pay for and a credit card. Both collecting interest and nobody is wanting to help. Never again will I do business with GESA, once they make the sale they dont care.
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March 2023 by Reese R.
TEN OUT OF TEN! I needed assistance with an account question and team member Jenifer gave me a step by step way of doing things and was VERY helpful. I love Gesa and how nice everyone is. Their 24 hour 364 day a year number to call with any questions is above and beyond. Thank you Gesa!
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March 2022 by Bret Akers
Very friendly and fast service. Listened to understand my concern and had it resolved within minutes, even calling other GESA staff to follow through. I truly appreciate all of the help.
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February 2022 by Hussam Abdurrahman
The customer service at this location is very unprofessional and extremely discouraging. I was interested in opening an account I was treated like I didn't have money. Its rude and disrespectful. I am going to be telling all my friends and family to never come to Gesa Credit Union.
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October 2021 by Sundae Stone
Friendly staff and best customer service! That’s why I have banked with Gesa for well over 15 years! I also appreciate that they didn’t sell off my mortgage!
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August 2021 by Joe Jung
Terrible. I was originally with Inspirus and they were GREAT. Gesa is just terrible. Nothing is done right. One time, they took 20 DAYS to reflect my check on a payment to my HELOC. I also send messages online with some questions and if someone doesn't know the answer, it's IGNORED. How do I know this? I asked the exact same question again and had a simple question messaged. Simple one was answered, the real question I needed is still left without an answer. This was regarding a dispute. The local branch employees are still great, but their overall process can use a lot of work. Whoever is in charge of operation has not idea how logistics work to implement a procedure.
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August 2021 by Christine Canter
The teller was very friendly and did my transactions quickly and efficiently.
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July 2021 by nwcricket
Been with GESA a long time. Overall services have been good but the West Richland branch seems understaffed at times. I have been driving to the Queensgate branch as seems to be more tellers. I will say though the West Richland drive-up has been quick and moves folks right along.
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July 2021 by Kathy Cooper
Daniel did an excellent job helping us with our new account, very patient with older people. ?
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April 2021 by Mitchell McCulley
Gesa is a fantastic Credit Union with amazing people. I dealt with Alexander and he was incredibly helpful and is definitely the guy you will want to be in contact with!
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January 2021 by Muff Diver
These ladies kick but even when the conversion was going on they helped me as fast as they could. Poor phone people were jammed but love the location as I live right down the street. Thanks Justin
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November 2020 by Sherri Heeney
I have been trying to get a person to answer the phone for over a week.
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May 2020 by Brenda Leners
The drive thru at the West Richland location is so slow. Often I sit waiting for a person to show in the drive thru for 5 or more minutes. With drive thru the only option right now (covid) they really should have all hands on deck in the drive thru!
