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July 2024 by Steve Baker
One of the most horrible customer service experiences in my life.
On a Sunday afternoon 7/28/24. I picked up a verizon internet cube.
The dude dismissed me with... "ITS PLUG AND PLAY!" which was astonishing to me given all the Alexa devices, security cameras, tvs, cell phones... 2 desktops....
AND ... NOTHING. So I hardwired one desktop to the cube, still nothing.
Net result..
After 40 minutes with customer service..
Speed is ~50% promised. Even when i place cube in northern window.
Whole home router barely reaches living room..
so 3 days into 30 day test drive, it's going back.
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May 2024 by Robert Rix
The staff was friendly and responded quickly to help me.
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May 2024 by sybil evans
Go see Mr Josh. He will fix you up right. Great customer service.
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April 2024 by Jesse Pascacio
Josh was the man. Took care of all of our needs without pushing lots of products on us. Would highly recommend seeing Josh, great guy and great employee. Very happy customer.
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February 2024 by jimmie mcgill
Absolutely the worst customer service I've ever seen in any corporation. Oh they don't have customer service you have to do everything yourself.
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December 2023 by Cheryl Hurd
Friendly service. Helpful for my friend. I wasn't shopping. She was and she seemed satisfied
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December 2023 by Thomas McGregor
Its seriously wild how long this visit is taking. It seems like nothing is actually happening. Just a bunch of guys running around in athleasure vests with 3 phones in their hands.
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December 2023 by Marcelo Martinez Sierra
Good nice place
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November 2023 by Dawn S
We needed a new phone, and a few bits of help with an ipad. We’d tried 2 VZW stores on the west side, only to wait and wait and eventually walk out. This store had 4 people working, every one of them helping other customers, and still we were greeted quickly, and helped quickly when our turn came. And our service was the best I’ve had at a VZW store. Ivan was knowledgeable and friendly. This store has earned our business for life.
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September 2023 by Regina Terranova
Friendly, patient, and helpful service in getting a new phone.
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September 2023 by Conrad Amavisca
I was only there to browse. There was this employee that rushed over to me and asked for my phone number. He kept insisting that he needed my phone number.
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September 2023 by Geoff Simpson
Josh is professional, great personality, and very competent. A absolute pleasure!
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August 2023 by Kim Saxen
While my daughter was visiting my parents, her phone stopped charging and they took her here to help fix the problem. While at the store the employee that was helping them, decided to use her phone's warranty and have it replaced. It was a $50 charge and they wouldn't allow me to pay over the phone, so my parents covered it. No big deal. The replacement came quickly and we sent her phone back to Verizon per the instructions. We then received an email stating that because there was damage to the phone, the warranty was void and we were charged $300+ This is beyond frustrating because there was OBVIOUS damage which the employee was told about and saw first hand (there was no case on the phone). Had we went through the insurance (which the phone had) we would have still received a replacement but not had to pay the $300+ when we contacted Verizon about this, they informed us there was nothing they could do. I wish the employee would've been more forthcoming and honest or maybe knowledgeable so this didn't happen.
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August 2023 by John Smith
Slow service. Impolite staff. Also, Verizon network data services in the Wenatchee core are so slow it's unusable. Switching to AT&T as soon as possible.
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July 2023 by Gene S.
I would highly recommend the East Wenatchee Verizon store if you want quality service in a friendly, patient environment. Margo Hernandez provided exceptionally patient and professional expertise to my technical questions regarding a new email account. He took the time to explain the process and in an understandable way. He was not there for a quick sale and then "push you out the door, but instead provided the quality follow-up, what I believe is the "value-added" in strong customer service. I will be back to shop at the East Wenatchee Verizon store and will highly recommend it to others in the area. Thank you, Marco.
