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July 2024 by Leslie Dodge
If I could choose less than 1 star, I would. Ordered a part for my truck, paid for it and was told it would be there at 8:00 am the next morning. Went in to get the part the next day, and it wasn't there. Told it would be there the following day by 8:00 am. Made a THIRD trip the following morning and it wasn't there. Come to find out it had never been ordered! I needed the part to fix my truck so that we could get to a family function, which we missed! Needless to say, I will never do business here again! I will add that I was not given an apology, or offered any compensation for the three 45 mile round trips I made to the store for a part that was never ordered!
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July 2024 by David Hendricks
A bunch of clowns working refused to help very poor customers service will never go back
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July 2024 by Jane Honda
Nice, friendly staff.
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April 2024 by Thomas Cumpton
They was nice helped me find what I was looking for and the returns their is easy phone number or receipt noice
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February 2024 by Judi Hanan
I have been in here before and the guys have been really helpful, very nice. . Today there was only 2 clerks in store and no customers. I asked one young man where the car mats were. Neither said hello when I came into store. When I checked out I asked a couple of questions. This young man isn’t good at customer service, I felt like he was just wanting to get it done because he had other things to do. He could at least have let me know he appreciates my business. Think I will probably go somewhere else from now on.
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January 2024 by Craig
Less than helpful location. O'Reilly's in general is great. Each time I'm at this location I get the least helpful employees available.
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November 2023 by A. K. G
I went to a nearby compeatetor who was too understaffed to help me. When someone finally came to the counter, the fellow assisted someone who had not been waiting in line before me and another person. At O'Reilly at least 5 individuals were waiting to serve customers. The store was sparkling clean. I was in an out within minutes. Great experience!
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November 2023 by Donald Sebek
The cashier was willing to let try a lug star on the van.
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October 2023 by Duane Lawton
They got some cool people and then actually listen to what you need
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October 2023 by Cat Unis
When a person is asking directions they do not what to hear Google your phone will tell you. I be thinking someone has gone beyond that already or would not be stopping and asking
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September 2023 by Teah Martinez
Really terrible service to say the least. My girlfriend and I went there to get her headlight replaced, while the employee was checking for what bulb she needed, he dropped a piece (and didn’t even acknowledge that he dropped a piece but he knew he did) and we got the bulb and carried on with our day. We got home to put the bulb in (bc he couldn’t get it in at the store so we tried at home) and it turns out, he couldn’t get the piece in because he dropped the socket that the bulb goes into to hold it in place. So we go back to get it worked out and the guy who lost the piece wasn’t working so we talked to the manager that day and he said he would talk to the guy that lost it and confirm what happened so they could get a new piece but the first 2 weeks was pure avoidance and excuses and them not communicating with us or eachother at all. Then when we finally got him to take responsibility (after calling the store multiple times and going in multiple times) and order a new part, they ordered the part from Amazon … and the delivery date kept getting pushed back more and more and then they re ordered it from Amazon (?) bc it was taking a long time. And that one didn’t come either. So after not getting any updates about the order or anything from the guy that originally is responsible for losing the piece, he just decided to Venmo her $20 to order the piece herself. Overall just a really terrible experience and we are still going on month 2 without a headlight because of this. Keeping in mind she is a delivery driver and needs her car at night. But yeah overall, terrible experience, horrible communication, lack of responsibility and terrible customer service. We were treated poorly and not taken as seriously as we should have been. And they just kept coming up with excuses. Would’ve been better going to the East Wenatchee o’Riley’s or even global. Unacceptable ?
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September 2023 by Maricela Lopez
They have Very good service they always have what i need.
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August 2023 by Saul Flores (Trinidad)
Reliable service
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August 2023 by chris AC Checker Taxi
Commercial area outstNding
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August 2023 by Damion
It is good
