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December 2022 by Jane Honda
My favorite home improvement store. Stuff is professional, nice and helpful.It's so much better in any way than its major competitor's store.
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December 2022 by Brie Raymond
Well that was quite the experience at home depot in wenatchee the guy cutting wire was a complete a**hole! The way he treated the customers was disgusting I being one of them he didn't want to take the time to cut specific lengths of wire kept trying to revert us and customers in front of us to get the prepackaged wired which was more than we needed tried to say it would be cheaper not when it's costing me double the price it's not. Then treated the Hispanic guys in front of us like they were just thieves walked all their items to the front for them to verify they were paying it was disrespectful. So william from home depot electrical department remember your job is to cut wire for electricians it doesn't mean you are an electrician.
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November 2022 by Leena Lovelace
Employees not as helpful as I expected, ended up leaving without what I needed because I couldn't find it after asking three employees, although the guy working in flooring at the computer was very kind and helpful, but couldn't do much since he was already helping someone else. Store is clean and shelves are full.
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October 2022 by Garrett Thompson
On 9/16/22 There was an older guy who helped me find a coupler. He noticed I didn't seem too sure about the diameter and had the professionalism to ask what I was using it for (u can usually guess and get close enough). Told him it was for my car where the air intake meets the throttle body. In the picture I half fixed it with some adhesive from a tire repair kit but that wasn't working and I was half way through a 400 mile drive on a Sunday with every autoparts store closed. We brainstormed ideas (including duct tape) and he went and got me some flex seal and then showed me a really useful LLFA silicon compression tape. Super helpful since I would of had to reschedule patients if I didn't make it back that night. I had assumed all the super helpful, hard working, and most importantly knowledgeable people had stopped working at hardware stores a decade or two ago. Going to keep this tape stuff in my cars from now on... few years ago it would have saved me 4 hours on the side of the road in the dark burning my fingers trying to fix a radiator hose with surgical gloves, bandages, and paracord lol. (side note silicon vapors are bad for MAF/O2 sensors long term, who knew)
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September 2022 by Coyote Girl
My husband and I just left Home Depot.We are looking at doing a remodel.We were looking at flooring, sinks and counter tops. We are looking at spending $30-50k.We were passed by 10 or so employees and not once did even one approach us to see if we needed help. We also passed 6 to eight employees who were in smaller groups of 2 that were chatting with each other and all acted as if they didn't see us.I guess I just imagined I was there.Will I go back? I highly doubt it.
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September 2022 by Emma Ornelas
I went to the home Depot for an of paint and what should have been a 10 minute ordeal became a close to hour long wait session for said paint. I made my order with the man at the counter he said okay give me 5 to 10 minutes those past and I came back no paint I was then asked by the same person what I would like to order. When I told him I had already ordered a gallon of paint he said oh let me check that for you and then proceeded to never fill me in on why my paint wasn't there. I continued to wait and other people who would come after me were able to get their paints before I could even though the color I was asking was not a hard color to find it was off-white. After waiting they figured out that they were indeed making my paint twice but the color on the lid was not the color name that I had ordered. I wish they would have actually looked at the paint that they were pretty nobody else was getting it instead of basing it off of the name they were looking for. I probably won't be using home depot's paint section again, I'd rather just make the drive down to Lowe's.
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September 2022 by Scott Clifton
They won't let you do returns on in store items if you don't have a receipt. Had about 700$ in sharkbite fittings, pipe and wire still in the packaging left over from my home remodel and they refused to let me get my money back. Not even store credit, not even considering their instore and online systems were not working and I could not log onto my homedepot account to search through my purchase history. I'll be making big purchases as Lowes. See how it goes over there. Maybe they built their returns system to favor doing returns for paying customers( I've spent 30k at HD this year, i should be able to do returns) and not around stopping thieves. I do understand the problems in retail with merchandise lose, so verify me in some way so that I can not be lumped in with rat thieves and instead be treated like a man doing business.
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September 2022 by Theresa Shelton
New return system is awful. I no longer have the debit card used to purchase an item, as my account was compromised. Wouldn't even do store credit.
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July 2022 by G p
Big thank you to Ash and her appliance team. Helped my husband and I find the right refrigerator at a wonderful price. And it looks beautiful!! Smooth delivery. Terrific customer service. Thank you Home Depot.
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February 2022 by Stephen Heeney
So I don’t really like this location. I tried returning an item that I bought in some other state a few weeks prior. If you don’t have the receipt or find proof of it. You aren’t allowed to return the item here ? I don’t understand that at all. This store also has super high theft issues apparently. EVERYTHING you see is behind a cage and has to get a store associate to unlock the cage for you. Really dumb idea and it’s just going to frustrate people like me that have very little time to wait on an employee! That’s life though ?♂️? they have just about everything I need though! I’ll give them that. Oh and go Milwaukee ?
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October 2021 by Raul Rodriguez Aguilar
I only will recommend faster workers, they are too slow
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October 2020 by Nacho J.
Seriously. Why do I come here? Almost every time it is a disaster in customer service. Trying to ever find help is a colossal waste of my time...Today for example I had a very specific item I was looking for. I asked the only person that accidentally made eye contact. He was zero help. He pointed to some associates on the other side of the store and said something to the fact that he "only works in hardware"...I wandered back over to these associates that previously had ignored me and waited for them to engage. Again, I was ignored...I found a helpless person behind the "Pro-Counter" and asked him for help. I had to practically draw him a picture of what I was needing and then he was able to look it up on the store's computer system. Only to be told it would have to be special ordered... I don't know what has happened over the last few times I've gone to HD, but the very fact they don't have any sort of tools to rake/move concrete or self leveling sub-floor material speaks highly to the fact that they're really missing the mark on carrying enough variety of tools for the things they sell. And what's with the " Due to a National coin shortage we don't take cash" signs at the front check outs? Seriously never coming back again... unless Lowe's doesn't have what I'll need. In that case, I'll use online ordering to avoid the frustration of having my expectations of lousy service met.
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September 2020 by Jose Ramirez
Matty lane a cmeth addict and is a thief who steals from children and she is still employed at Home Depot !!!!
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August 2020 by Alex S.
Home Depot is great. They provide mask and hand sanitizer at the entrance door. Haven't had any major problems, staff knowledge can always improve but being a business where employees come and go understand. I wish they were better at answering the phone and communicating better during that process.
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June 2020 by Mary L DiJulio Thompson
Purchased a new appliance there. They have been here twice to install and it still doesn't work. This time they actually sent two people to look at it and tell us they weren't allowed to touch it. This now marks 4 weeks since installation and 6 weeks from purchase. DO NOT BUY AN APPLIANCE HERE!