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July 2023 by S W
I have had nothing but great service for everyone at Gesa. From Online, phone interactions to in branch. Always help me and fix anything I need! This is the Wenatchee WA branch.Why only 3 stars? The on line banking SUCKS. I have 2 loans with Gesa, everything should be all on one site but, its not. You have to go to a site called Bacon pay and it is just cumbersome. The steps you need to take to get to your payment center are ridiculous. You don't log into your account on the web page, no, you click on a link that takes you to another site. It is just not set up in a user friendly manner. I should be able to do all banking from one screen/login.
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March 2023 by Gaylord Pearson
I’ve had multiple bad interactions with this branch most recently they messed up the deposit on two checks causing my account to be negative tens of thousands of dollars making my card not work and multiple bills retuned NSF. The tellers were extremely unapologetic for the hundred or so dollars their mistakes cost me.
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December 2022 by Douglas Wood
Please avoid at all costs, not worth the hassle.Online account gets locked after a few months of not logging in. No notification of dormant account like every other financial institution does before they start charging fees. They charge fees until they have stolen all of your money. If you call to get an explanation, they tell you that they mailed a notification that I never received (only physical mail, no email).After a 15 minute conversation, I was told that they were going to keep my money and if I needed further clarification about why, I should go to the local branch for that. Wait, you've taken all of my money and wasted my time and now you want me to go to the local branch to get a better explanation of why you took my money?Hard pass, I'm really surprised you still have a branch open in this valley after you closed the one in East Wenatchee. Good riddance. Included a photo of my "MEMBERSHIP IDENTIFICATION CARD" as proof of membership and for the credit on Google Reviews.
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December 2022 by Doug Wood
Please avoid at all costs, not worth the hassle.Online account gets locked after a few months of not logging in. No notification of dormant account like every other financial institution does before they start charging fees. They charge fees until they have stolen all of your money. If you call to get an explanation, they tell you that they mailed a notification that I never received (only physical mail, no email).After a 15 minute conversation, I was told that they were going to keep my money and if I needed further clarification about why, I should go to the local branch for that. Wait, you've taken all of my money and wasted my time and now you want me to go to the local branch to get a better explanation of why you took my money?Hard pass, I'm really surprised you still have a branch open in this valley after you closed the one in East Wenatchee. Good riddance. Included a photo of my "MEMBERSHIP IDENTIFICATION CARD" as proof of membership and for the credit on Google Reviews.
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November 2022 by Myrtle Forrest
I called to get my husband car payment caught up and the lady that I talk to was very rude. My husband was in a bad accident back in August so we missed two car payments and they are not very understanding. I hope that they go through a tragedy and will understand what some people go through. As a credit union they suck just like BECU.
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September 2022 by Bryanna
I have had my auto loan through Gesa since 2018 and they have always been so helpful. The economy is rough right now and anytime I have struggled to make a payment they are genuine about wanting to help. I have never had an issue with Gesa and feel that they are a great company to work with. Thank you! Karla V. in Richland, WA specifically is so understanding and helpful. It might not seem like much, but it means a lot to your customers. Thanks again!
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May 2022 by Discerning C.
Garbage!! The old saying "you get what you pay for" is proof positive with GESA. I stupidly agreed to finance a new vehicle purchase through them several years ago because they offered a slightly lower interest rate, and have regretted it at every turn. Perhaps their mediocre antiquated method of business is effective for some of the older local crowd who like sauntering in and hand-signing every d*** thing, but being stuck in 1977 doesn't work for the rest of the world. I'd never heard of GESA having lived in WA all my life, and I'm guessing there's a reason for that.... When I called to establish online access to view my account and ensure payment receipt, they needed a request signed BY MY OWN HAND, which I then had to scan or send a photo of to their "generic inbox" which they'd act upon eventually. Yes, because that's feasible for everyone at all times, even for those of us spending time in areas without wifi or enough cell service to do more than connect a call. When I needed a lienholder release to ship my vehicle overseas for a military assignment, again, the same hand signed letter ridiculousness. Fast forward to SIXTEEN MONTHS AFTER the loan is paid in full...the WA DMV STILL SHOWS GESA AS A LIENHOLDER and informed me that GESA never properly filed the release, which processes and transmits digitally and expeditiously for all other financial organizations. But GESA YET AGAIN needs me to sign another freaking piece of paper and scan/email it to them. 6 hours later I get my stupid letter, and the rep has the audacity to ask me where to send it. Do I look like the DMV to you?! This is the state you do business in...DO BETTER! If you're pondering options for great customer service and support before establishing a relationship with a financial institution out there...this ain't the one. I've had better customer service support in hostile third world countries than GESA has ever provided, and I'm praying this is the last time I'll ever need to talk to their bubbly-friendly-but-completely-useless staff. Want energetic happy people to talk to who can't DO anything? This is the place for you.
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February 2022 by Robin Spisak
I worked with Christopher Ramos; Gesa CU's Personal Financial Service Rep on my new account. Chris was very professional. Explained the current incentives with examples to help me decide. Chris provided updates thru the whole process. I am very pleased with my new Credit Union; Gesa CU.
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November 2021 by Jorge H.
This place gives really good customer service and helps with answering questions about loans when it can be confusing with different rates and fees . I would bank here if I lived here for sure
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October 2021 by Colton Riblett
Best “bank” experience I have ever had. Tremendous customer service and great loan rates.
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September 2021 by Alison L
I came to Gesa via the Inspirus merger. I called today to address fraudulent charges on my credit card and cancel the card, and each person I spoke with told me they were unable to help and provided a different phone number for me to reach someone who could. 5 phone numbers and 2 call transfers later and my issue is still not resolved - in fact, one of these calls must have been to a 3rd party group because they reported the wrong card as lost. The people I spoke with were perfectly friendly but entirely incapable of providing assistance. Waste of time.Edit: after 6 months and many more hours on the phone receiving conflicting info, my fraudulent charges were corrected. I do appreciate that, but would still never recommend Gesa.
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August 2021 by Jim Janning
We have been members of this credit union for many, many years. The service at GESA is wonderful and the staff is very friendly and efficient. We highly recommend doing business with GESA!
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June 2021 by Rusty Russell
For shame. Before GESA credit union took over our local Credit Union, I could always get quick personal service on the phone year after year. But today its a wait of 64 calls ahead of me and yesterday I was the 68th. Don't be fooled by the excuses and apologies of management, this is a badly run credit union. After the pandemic subsides, I am going to another credit union near my home and signing up for the kind of service I used to get. And GESA can't blame the pandemic for the bad service, because my insurance company still answers the phone almost as quickly as they ever did. I always wondered where the executives of failed Washington Mutual Savings Bank (WAMU) went for jobs after the collapse of their bank, but now I know.
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April 2021 by Gabriela Trejo
I stuck with Gesa because I was formerly a member of School Employees Credit Union of Washington (SECUWA) and Inspirus. I figured their reputation was similar to, if not better, than those two banks and that's why I've stayed. This credit union is HORRIBLE. Transferring between two bank accounts - where I am the primary account holder - takes no less than five days, customer service is a hit or a huge miss, and I am unable to receive the two-factor authentication via text. It was a mistake to think that I would get the same, personalized service I had received for the last 35+ years from SECUWA and Inspirus. If you are looking for customer experience that is, at least, decent -- look somewhere else.
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April 2021 by Lars Erickson
I read the reviews and completely agree. Gesa, you have a long, long way to live up to SECU. I loved them, and service has degraded terriby after the merger. I hope you get it together. I also belong to BECU and have considered closing my account and going completely with BECU. I have been a member of SECU for about 19 years. I had nothing but trouble since Gesa took over, and the NEW improved, great online banking system does not compare to the old one. Sorry. Like I said, I hope you get it together. Changing credit unions is a hassle, but if I have to endure one more hassle from Gesa - I'm breaking up. First and foremost, your customer service is bad, bad, bad. It's impossible to get help - only on your time, not the customer's. I feel badly that SECU felt the need to merge. You should take customer service lessons from them!