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September 2023 by Blake Johnson
This is a great bike shop. Caleb's customer service is top notch - he also did an excellent job building and tuning my Roscoe 7. Very happy with the bike and service from Trek.
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August 2023 by Kathleen McNalty
Very accessible and high quality repair shop, community oriented business and Trek bikes are high quality. Great addition to Wenatchee
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June 2023 by John Neff
Outstanding Customer Service and MechanicsMy wife and I brought in our 90’s era hardtails in for refurbishment and refitting, which required many consults. Mostly dealt with service manager Mike and salespersons Caleb and Sam, but also Anne and mechanics Phil and Matt. Everyone went ‘above and beyond’ to meet our needs and answer questions. All highly qualified, attentive and friendly professionals.
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June 2023 by Nancy Hill
Went into the store to purchase 2 e-bikes. Had great customer service and were sold on 2 bikes that had to be ordered in from warehouse in California, at which time we were told it would be about 5-7 days which included the build. No issue there however speeding up through 3 weeks of continued issues with shipping- issues with bike parts and a lack of consistent knowledge from each person we spoke with left us frustrated and without a clear answer as to when or if we would ever get the bikes we ordered. Long story short we went in to check on the bikes almost there weeks to the day from initial order and was told that one bike was ready and the order still needed to have a part replaced (on a brand new bike) and we requested a refund. Missed out on a two potential weeks of riding and honestly they didn’t seem sad to lose our business… oh well. Walked across the street to Albergs and walked away with two new e-bike a day later.
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June 2023 by Josh Hashman
Great customer service! We are part of the kids trade up program starting with the precalibur 16". Caleb was very helpful and although they had just received the new bike(precalibur 20" 7 speed), he made sure it was assembled and ready to go before we headed back home. We have since become a Trek family and will continue to make the Trek from west of the mountains to Trek Bicycle Wenatchee.
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June 2023 by Becky Chan
I am new to mt biking and learning everything about my new to me bike. I had a dropper post issue. Mike explained that the tension on the cable was too tight. He quickly showed me how to adjust and tighten the limit screws. He also checked out my big fat tires which I knew was maybe rubbing the chain. He assured me that it was ok. And told me that I can swap out the chainring. He would’ve done it the same day but they didn’t have the part. He didn’t charge me a dime. He said it was an educational moment.They had previously worked on my road bike w a broken derailleur.My go to bike shop when I am in Wenatchee.
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May 2023 by Shannon Zahn
The staff is very friendly, their bikes are outstanding quality, and best of all, their service department is very friendly and very efficient. There is no problem that stumps them. They figure it out and improvise if they have to. Their attention to quality and detail is amazing. They service all of our bikes and I wouldn't have it any other way.
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April 2023 by Tom caballero
Marlin 8. Mechanics are great. The sales staff are friendly and professional. A bike for every person. Lost weight either riding or building g my backyard trail. ?
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April 2023 by Phillip Moore
Recently I brought my bike in here (2020 Canyon Endurace CF SL 8.0) & needed various parts ordered & replaced. The moment I walked in I was welcomed with a smile….Which goes a long way! The gentleman working on a different bike immediately stopped what he was doing as soon as he saw me & walked over and offered help. The whole process might be daunting for many, but these guys really slow it down for you and answer all questions nicely. After receiving my bike I cannot be happier! You’d never know it has thousands of miles on it….great job Trek! Will be my main shop in town & highly recommend to all!
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April 2023 by El Che Guayabera
Nice store. Very helpful. Excellent customer service. A very positive experience. I bought an entry level Marlin 8 mountain bike and it is fantastic.
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April 2023 by Wayne Chocola
Broken chain on my Trex mountain bike.I called to see if I could get it in and fixed asap.They told me they will do what they can and just need to take a look. Maybe fixed within 48 hours.Ok. I get it.Took it in and I was walking out the door 15 minutes later with a new chain installed!Exceptional service without a doubt!Thanks Mike the mechanic!!
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March 2023 by Jeff Scholes
My experience with the Trek team was great! The people were friendly and helpful, the work was done in the time period they had estimated, and my bike is restored back to its original performance!
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January 2023 by Mattie Warner
Fantastic service!! I take all my bikes here for tune-ups.
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December 2022 by Austin Dillard
Best Bike shop I've even been to. Great from the first time I stepped in all the way to bike warranty. I would be hard pressed to go anywhere else. I've had wonderful interaction with Kaleb, Mike and Sam. Between service, parts and wonderful people. This has been the best bike experience.
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December 2022 by Brice Shields
Great customer service and had the bike in stock! This is the 4th bike we've bought from them.