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“Ashlie was a big help today. She had a great attitude beautiful smile and when one Avenue did not work she tried others to find a solution to my problem. It was a complex issue and she did wonderful. I would be happy working with her again in the future.”
“Where do I start this store is so helpful and The manager there is just amazing really great man 10/10 For Ernesto help me set up my new phone and got everything transferred over in a few minutes great customer service Ernesto”
“I go their two day ago and a young lady name Christina help me I'm so thankful and satisfied of how she assist me she so kind heart and y'all won't regret to it to meet her..This girl Christina need to be a manager..”
“I always had a great experience at this location. The people were always nice and very helpful. I had a very hard problem with my phone. I bought a new phone it came with a random number. & I switched to my old number. & some how my bank was being charged by metro PCS 2 times a month. They were very kind & helpful.”
“We just had the best experience at this store with Thomas Media! I just switched from T Mobile to Verizon AND ported my number. I’ve had T-Mobil for almost 20 years & today I switched over to be on my husband’s plan & got a new iPhone 15 pro. What a seamless & stress free process Tomas made it for us. He went above & beyond with us doing much of the process on our behalf when he truly didn’t have to. We are very happy customers & I already have no regrets switching over! Thank you, Thomas for your excellent service! The best I’ve experienced with mobile companies!”
“After a nightmarish experience trying to upgrade my phone with Verizon and being made to jump through hoops over four visits to three different locations, I gave up and decided to jump ship. On my way home I saw the T mobile store, and figured that even though they were closing in an hour it would be worth walking in. Angel and Brian (?) were so helpful and friendly, transferred all my data to my new phone, and even took on the task of getting on the phone with Verizon's customer service to get the transfer pin and other information necessary to complete the switch. My phone plan and insurance on a brand new phone are considerably less than what I was quoted at Verizon, and I was walking out the door with everything I needed by the time they closed their doors for the evening. Highly recommend.”
“Worked with Mario and had a great experience. Mario was knowledgeable and helpful in answering all my questions. I was able to upgrade my phone in a quick and timely manner without issue. Thanks Mario!”
“Good place for Mexican food, business, groceries, medicine, money transfer. Also has a cellphone store for walk-in customers. But I've only made purchases at La Guadalupe grocery store. It is extremely clean and has many tasty foods to eat. Even cooked really great real Mexican food to go.”
“I was trying to get my phone activated for a couple days, but kept encountering multiple issues after more issues with my phone, other stores, the self service website crashing, a required but hidden second IMEI, and more. Finally, Valentines I think the employee's name was able to do some sort of service call override and get it activated. My new phone is working great now!”
“I entered the store with my partner. There were three workers, two Hispanics and one American, they treated us well and answered our questions very kindly, the problem was with a woman who apparently is in charge of the establishment who treated us in a somewhat arrogant manner, she barely treated us, if we had a question about the line change, she was only talking to one of the workers and didn't look at us at all. Maybe because we are immigrants, although taking into account that this lady is also an immigrant, I don't understand her attitude. Anyway, I'm sorry for the other three workers who have such an irritating and unempathetic boss.”
“Shalina & Oscar helped us out today. Both SO friendly, they answered all of our questions and were super patient with explaining details. They are both rockstars! 100% recommend this location ? ? ?”
“Jesus helped me change my screen protector on my phone. He is very knowledgeable and well mannered. Great at explaining everything. I shared with him what I needed help with in terms of my service. He gave me great advice to upgrade my plan for it to meet the needs of the whole family. I am very grateful and impressed by the whole experience. Will be coming back to make all the changes he suggested. Thank you!”
“Mayra is a delight to work with. We just got new phones and she had the patience to set up all the data for me and my husband. She also kept greeting all the customers that came in with a smile on her face. She is a doll. Great store and Mayra makes it worth it to work with.”
“Omg we were looking for the new littlest pet shops and no one had them besides from this game stop!!! Well stocked, kind, and great for collectors! Gave us the display one too, so kind!!!”
“Cassie and Jennifer are both AMAZING!
I had a complex, frustrating problem with super slow service for MONTHS!! These gals helped me out. They got my plan upgraded and old problems someone messed up and they didn't quit until my problem was resolved. Thanks, ladies!!”
“Joel was so kind and helpful. He answered all of my questions and setting up new SIM and activation to my 2 phones and my iPad since I switching carrier very professional, highly recommend.”
“Changing phone carriers is never something many look forward to - let alone, cross their mind. However, when rumors were leaked that T-Mobile would be moving legacy plans to their newer plans, this immediately became something I constantly thought about as I couldn't afford to pay double the price. One of the first stops I made was the Verizon store at Gresham Station. Andrew immediately greeted me and let me explain the situation while understanding that I was only in the research phase and would not be signing/transferring anything until the news was confirmed the following week. This didn't phase Andrew at all - in fact, he continued to work with me to find a plan that suited my needs without using any sales tactics. When we finally aligned on a plan that matched, Andrew handed me his business card and said that I could text him with any questions. Little did he know, I would be taking him up on his offer and asking him questions every other day for the next two weeks. During those two weeks, I went to AT&T and sadly admit, other Verizon branches to see if the offers varied and out of all of these experiences, none of them compared to Andrew's. The level of care, and willingness to work with me and remember the facts is what made me return to officially become a Verizon customer! Even after signing the contract and needing to wait to port the number over because of my complex situation, Andrew still worked with me instead of telling me to call customer service. His level of dedication to serve the needs of the consumers is why I am happy to have become a Verizon customer and will not be switching phone carriers anytime soon.”
“Went into this location with a rather complex issue needing to turn off an account I had set up, but was not mine. Amanda was a rock star! This manager was so friendly,knowledgeable and efficient. She resolved a problem I had been struggling with for 3 months.
STELLAR, thank you Amanda”
“We were here for the first time as Walmart has left Portland. The store is huge! Also very organized and clean. We had several employees offer to help us find items. Checkouts were open with courteous checkers. Parking lot was huge so we had no trouble parking. Of course we spent lots of $$ as prices were much lower than most other retailers.We went for a specific product they were selling and bought all that our freezer had room for. All in all, a very successful outing!”
“We went in to upgrade my phone & Bernice was very helpful, kind, and patient. She answered our questions and never made us feel rushed or pressured. Thanks again!”
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“What a great experience today at the Washougal Verizon. The atmosphere was calm and friendly. Jacob was INCREDIBLY helpful, patient, thorough, and kind. Awesome job!”