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February 2024 by Chip Magnuson
Fine. Bummer. Wish I would have known about the spa being remodeled.Rooms: Generally ok .
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January 2024 by MaKaila Cheshire
Absolutely horrible ownership and service. Called to let them know I wasn’t going to be able to make my reservation due to unforeseen circumstances and got yelled at by the owner saying he doesn’t care about lame excuses or family emergencies, things like that shouldn’t happen if you knew you were going to make a reservation and proceeded to explain he is not front desk, not general manager, and does not care to deal with peoples problems.Never have I been treated so rudely right off the bat let alone yelled at by an owner who’s in the industry of customer service.Absolutely disrespectful and do not reccomend doing business here.
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January 2024 by Carole Woodard
Convenient,
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December 2023 by Sandy Cooper
If you have a pet, do NOT stay at this hotel. We were charged an extra $250 charge for a simple mistake. Read more if you want the details.When I saw the charge on our mastercard bill, I immediately called down there to see what the problem was and why there was a charge. The person I talked to that Friday was leaving soon and said he would check into it and that I should call back Monday. When I did he said I would have to talk to the general manager, Nakul, who would be in at 3 and to call back then. I did just to be told he was in a meeting. I left my number, but not hearing from him, I called back later and spoke to him. He said he had to talk to the person who entered the complaint and could I call back tomorrow. I did and he said the fine was because our dog was running around unleashed and had growled at both other guests and staff. This is completely untrue. First of all, she was NEVER off leash outside of our room and second of all, she foes not have an aggressive bone in her body. I explained this to Nakul and at that point he asked who the reservation was under. I gave him my husband's name and he looked up the reservation and said, "Oh, the charge is because you did not declare your pet."Here's where I think the root of the misunderstanding was. When my husband made the reservation for a one night stay, he said we had a dog with us. Unfortunately, he made the reservation for the wrong day and had to call back immediately to change it to the right day. I am guessing the pet info was not transferred. When we checked in and went to and from our room, we always went through the front lobby. Are those the actions of someone hiding a pet? Anyway, when I brought this up to Nakul, he accused me of changing my story. No I was trying to figure out what could have happened. He was incredibly rude about it and refused to cancel the charge. Needless to say, we will never stay there again and recommend you do not either.
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December 2023 by Tamsen Stackhouse
Management was very rude about a very serious issue. Would not take the time to even try and make it right. Will not stay here again.
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December 2023 by Edward Christopher
Asked for a quiet room,we were given a room on the street and freeway side by an exit door. Asked to move to a quiet room we’re told to pay additional $50. Rude staff in the pm.Rooms: Noisy, by the highway and street.
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November 2023 by Kirsten Cardenas
This is the worst hotel I’ve stayed at in a long time. The rooms smell like locker rooms and stale cigarettes. I’m really not one to complain about something like this but the cigarette smell is so overwhelming we are seriously considering going to a different hotel despite it being 10:00pm. The pillows are paper thin and the bed is truly terrible, I’ve slept on better air mattresses.
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November 2023 by Cathy Elvins
This is what happened to me when I stayed at The Quality Inn in downtown Walla Walla, WA. The day after we got home there was a $250 charge on my credit card. When I called they said I was asked twice to remove my dog from the cafe and I did’nt do it. I was never told to remove my dog and had I been told to remove my dog I would have done that in a min. I do not think this is good company to rent from as they were not honest. I was never told to remove my small dog who was sitting on my lap for about 10 min while my husband ate.When I called to speak to the owner , I left a message and they never called me back.I go to Walla Walla twice a year and I will never stay there again
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November 2023 by Anahi Munoz
Please avoid this hotel...take the time to book at LaQuinta or any other location. General manager does not care if you have issues with your room or issues with booking. He does not like to listen to the guest and he has his workers doing a million jobs at the same time. Front desk people go from the desk to the laundry room to the food area to help people who might need assistance. Rooms are not the best and the guests bathrooms need some care...reminded me of gas station bathrooms.
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November 2023 by jerry johnson
Toilet seat height extremely low. Toilet itself was in a small cubicle. Thought I was using a closet instead of bathroom. Bed pillows had no support for head. Couldn't find an elevator to go up and down from second floor room.
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October 2023 by Susan
Just spoke with Nikol? Who he answered the direct number, which I found very odd. Supposedly he is the general manager but he definitely does not deserve his so called position. Needs classes on his customer service! Was incredibly short, interrupted me and flat out rude!
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October 2023 by Brenden Benjamin
Wonderful experience! Staff are super friendly and helpful!! Breakfast was great! Room was great! Slept great! Very happy I stayed here!!
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October 2023 by Kim Cordova
The staff at front desk was rude on the phone to us, then when we arrived to check in we discussed how we were treated on phone to the general manager and he was even ruder! I have never been treated so rude by a hotel in my life. I will not return - there was no quality at this quality inn especially coming from the manager he doesn’t care that he’s losing customers told us so himself
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October 2023 by R. S. Sanchez
I am editing this review. I went back there this year. The Manager was a nightmare to deal with, not helpful in dealing with any of the issues that we had. Rather seemed to go out of the way to be as unhelpful as possible. However, the rest of the staff was still fantastic to deal with.The rooms are also showing some need of better cleaning. There was some mildew that I noticed in the tub.Nearby activities: There is a ton of stuff to do both within the town proper and in the surrounding area. Still haven't completed my list of things that I want to do.Safety: This is a great town with a lot of great people. Coming from a larger city, felt super safe.Walkability: It is not the largest of towns, so most of what you are going to do is in a general walkable range. There are some activities that do require a car if you are going to do the further stuff.Food & drinks: There was a lot more in the way of food options this year over last year. Was excited to try out a lot of the new places.
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September 2023 by Michael D.
Horrible customer see with a lack luster place. I chose to pack up my family (2 toddlers and wife) at 1am and leave due to loud parties in the rooms around me. When I called management, I was told parties were to be expected on that weekend and there's nothing they would do. He got very rude and stated I must be just trying to get a refun, even though I had never mentioned that.DO NOT STAY HERE!
