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August 2024 by Loretta L
After dealing with 2 Ford dealerships that kept my vehicle all day, and didnt even look at it, they were telling me I needed all of these expensive tests that costs a minimum $180 each! I called Rick's and ran my problem by Frank, he was very pleasant and professional and confidenthe knew what it might be- he was able to schedule a time to come in for a look within 2 days!
I brought it in in this morning, he had it fixed and ready a few hours later. He even aired up my tire that had a slow leak!
Thank you!
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July 2024 by Jono Penn
Rick is skilled, priced fairly, honest, and transparent. Any vehicle I own from here on out will only be serviced here. Cannot overstate how excellent the service and experience is
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April 2024 by Nilesh Smith
Do not use. Back in March of 2024 Rick told me and quoted me a engine replacement job. I told him I order the engine myself. He said they could do the job and gave me a quote. The engine arrived in April so I called Rick's to set up the appointment. He stated at that time he wouldn't do the service. Now I have an engine with no mechanic to install it. I will not use this place ever.
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April 2024 by Edward McNames
Overall, a good experience with Rick's. Took my Xterra in a few times for oil changes, tire install, and catalytic converter. The cats leaked a couple times, and they fixed the issue. Was told it was normal for them to not be flush, and it probably is, just kinda a pain in the butt to go back and forth and Uber home and back. Problem was rectified. Ck engine light came back on, I read the code at Autozone, and it was a cat issue. Was told to bring it back, and I'm sure they would've made it right again, but I live in Tacoma now and couldn't make it in.
However, the reason for the 3 star review: I recently took car to Greg's in Puyallup for the ck engine light (history code due to Cats, Rick's repair still good), and unrelated repairs.
Mechanic asked who fixed the Cats and told me the heat shields were re-installed with wire instead of nuts and bolts. This is pretty lazy and for $3k repair I would expect more out of a reputable shop.
Maybe just a one-off, but still.....
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January 2024 by Sandesh Sadalge
Rick is honest and fair. He and his employees have gone out of their way to be communicative. I have no problems paying for expertise and that is exactly what I got. I HIGHLY recommend!
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November 2023 by Harry Gomez
Only been there once, but Rick’s service was efficient, fast, accurate and on top of that, affordable. Looking forward to go again whenever I need another car fix.
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November 2023 by Michael Velilla
Half way into a road trip to Leavenworth for a ministry retreat, my alternator died. They got me right in and on the rack. They replaced my alternator and serpentine belt and had me back on the road in a few hours. I asked for a recommended place for us to have lunch and the owner offered to drive us to and pick us up from his recommended lunch place. We were Blessed to have found ourselves at Rick's. I have already recommended Rick to pastors that are local to there.Service: Engine repair
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October 2023 by John B.
Charged more than quoted and agreed upon. Would not discuss overcharge saying he was allowed 10% overage but could not produce that disclaimer when requested. Very dishonest, unethical person.
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September 2023 by Terry Hicks
Fair prices, great service
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September 2023 by William Satiacum (Big Will)
Don't good..!!
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September 2023 by Dennis COOPER
I did not have a good experience here.
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July 2023 by Ashley Perry
Rick, Frank, Jenny, and Ryan form an incredible team. After facing disappointment with Larson Cadillac service department in Fife, I turned to them with my 2014 Cadillac ESV. Their expertise and communication skills are truly valuable to me as a customer. Over time, I've brought four of my cars to them, and I wholeheartedly recommend their services for excellent customer care and satisfaction.
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June 2023 by slogeogshari Owen
I highly recommend Rick's Diagnostic & Repair Service. My car had been diagnosed at another place with an estimate over $1100.00. I took it to Rick's for a second estimate, he came in $400.00 less. I decided to have the work done by Ricks. It was even less when it was all said and done. I received a follow up call to see how my car was running a couple weeks later. It is hard to find good, honest and reasonable mechanics now a days. All my future work will be done at this shop!
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May 2023 by John Porter Simons
Brought my 1961 Olson Grumman step van here because of intermittent starting issues, was going to just get a new starter but they found it was only a frayed wire, saving me a lot of money and hassle. Good experience.
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May 2023 by Shawna Wirkkala
Great communication, fast and quality service. Would definitely use him again.
