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July 2024 by Gage Butler BMX
They keep saying “we’re doing work to enhance your internet” or whatever. I literally never had a problem in the first place but of course now I do. Thanks a lot.
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July 2024 by Tv Charger
They will all lie to you manager, employee, phone rep stay away and go somewhere else or be surprised with collection charges years later after having three employees and the manager tell me that I was clear and good now here it is 3 years later and my bank is telling me different.
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July 2024 by Kristina Hernandez
Worst customer service and straight lazy!
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June 2024 by Wilson Nevin
Can not speak to anyone in america....jumped my bill another 50 this month to almost 300....that's 3600 a year and u can't even buy good customer service? What a crime!!!! They should be ashamed!!!!
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June 2024 by Melissa Holiday
Friendly. Efficient.
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June 2024 by Danilo Yap
Staff are friendly and helpful!
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June 2024 by Craig Robert Larson
They should rename it to self service store by comcast.
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June 2024 by Marcy Chiefcalf
Xfinity was good to me, Took care of all my phone problems. They are very professional and it was a pleasure to deal with them.
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June 2024 by Oleksii Kelembet
Please don’t!! Don’t think of going to this place and signing up yourself for their services. It’s a scam. First they give you a great deal for lines. And if you want a good deal on your internet make sure you don’t sign up for TV channels and their TV box. But after that your service gets horrible overtime. Your internet router needs troubleshooting nearly EVERY SINGLE DAY. Can’t ever receive fast and quick help to resolve the issue you have going on with their wifi. Don’t even think of calling no one will respond, only their bot. From it there is no help. You literally have to drive, spend gas and your time just to do what they SUPPOSED to be doing. And on top ? f that they still sucking all the money they can from you. Customer service is garbage!!!!! Would never recommend xfinity to anyone. Xfinity please read and reevaluate your services. Also, they appreciate that we leave em rating but even that is a lie haha. They do nothing about it and won’t change.
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May 2024 by Kat Brunswick
The only reason I'm giving two stars is because of one of the men who was helping me (I believe his name was Joel?) who was lovely, super helpful and was happy to assist me with my account. So thankful that he was the one to greet me at the door. However, the other man who helped (who was not wearing a name tag, but he was the only employee wearing a gray shirt so he might have been the manager?) was absolutely horrible and will be the reason that I will never use Xfinity again. He was incredibly disrespectful and flippant, interrupting me every sentence and generally treating me like I was wasting his time. Whoever he was, he clearly doesn't respect the people who use Xfinity's services.
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May 2024 by Daniel Hulegaard
Had to get help with bill Increase explained.
Phone help was a joke,staff helped me and straightened out all issues and was out the door in 10 minutes. Waisted hours on phone.Never again
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May 2024 by Jessica Hoskins
I came in to the store to drop off an old router, I also had some questions about promotions for current customers on trading in my Iphone to get an upgrade. That I paid in full for. There were not promotions when I switched my mobile account to xfinity. I've been an xfinity customer for over 10 years for internet and almost 5 years for my mobile. I waited for a while until it was my turn to be help. When it was my turn the employee was very standoffish. He was rude and acted like answering any questions about my account was an inconvenience. I wanted more information on how I could get an upgrade on my phone he was rude and all he would tell me was there's nothing he can do for current customers. He didn't give me any information on getting a new phone and simply ended the conversation. After being a customer for so long I can't believe there's nothing for current customers, especially the ones that had to buy an iPhone in the past. Bew customers are given at least $800 for a trade in. And then being treated like it was inconvenient to ask any questions at all. He didn’t even give me information on adding a new phone on my account and how much it would cost.
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May 2024 by Carl from Chicago
We worked with Jaren in the store and had a great experience. Kudos to xfiniti for changing my expectation.
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April 2024 by Patricia Ballew
Said I had fraud committed against me but was untrue. They lost my payment so they disconnected my service for 2 weeks. I did in fact make my payment 3 weeks earlier but I was told the number that I paid it to was 1-800-Comcast was a fraudulent number but then a week later my my service was put back on and they didn't even bother to call me and tell me I had service again and then they put a $36 credit on my account whoopee. They need to teach their customer service people about fraud because I reported this to my bank to the fraud department and there was a big it was a big mess. Thank you Comcast or Xfinity whichever one you are! Unhappy customer
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April 2024 by Anon
Horrible company. Over charges for everything. I got talked into Xfinity services few years back. My CenturyLink Internet never failed me in 5 years. Xfinity advertisement says fast and reliable. NOT true. I've had over 20 outages, poor upload speeds, very very unreliable. They just increased my monthly payment by 30.00 and the service just gets worse. While I was complaining they tried to get me to which my cell phone over to Xfinity to lower my bill. Lol if your cell service is anything like your Internet and cable TV NO thanks. On my upcoming vacation I'm getting ride of Xfinity and getting CenturyLink and YouTube TV. When Xfinity was first Paragon cable then Comcast they where good. But the new owners of this service are to say the least are out of touch (wanted to use a degrading word, but won't). I'm 62 and had cable when it first came out, it was good. Xfinity in nothing compared to early versions. Every day my box reboots or updates. I've had 15 service, so called techs and 12 different boxes. Horrible company and service.