Xfinity Store by Comcast in Vancouver, WA, offers a range of services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. The staff at the store are generally friendly and helpful, with some employees showing patience and thoroughness when addressing customer concerns. For example, one customer appreciated an employee named Ernest for his thorough assistance and patience during multiple visits. However, experiences vary, with some customers noting that staff can be unclear about charges or not fully able to resolve issues, leading to frustration. A few reviews mention long-standing problems with service quality, broken promises, and deceptive practices, causing disappointment and a sense of struggle in maintaining reliable service. Despite these issues, the store staff have handled equipment exchanges and final transactions with ease and professionalism. Overall, while the store provides helpful in-person support and easy equipment returns, many customers express dissatisfaction with the company's ongoing service issues and customer service experiences.
Just sent my review…. But I meant to give 5 stars!!!!
August 2025
Fabulous customer service! Thank you!
June 2025
The very nice salesman was very sweet, and even though he couldn't help with what I needed, he was very appreciative of my understanding and cooperation. Poor guy looked like he's had too many ladies freak out about not being able to fix a phone issue 🫶 stay well bro.
