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December 2023 by Sarah
Fastest, least stressful Comcast visit to date.For starters, the wait was under 5 mins to get started at a kiosk.My father and I had some unnecessary equipment delivered to us that we had no use for. That was one of the reasons for our visit.The returns took under 2 mins.Furthermore we had some concerns on one of our accounts that didn't looked closed(which is was supposed to be) and we were reassured of thw closure promptly.Lastly, our most recent monthly charge was inexplicably higher, and the representative quickly adjusted the situation.I can't say thank you enough to Beth.She was so very pleasant and helpful.
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November 2023 by Crystal W
Ridiculous company. My brother lives in my house and I allowed him to get his own internet. Xfinity came and installed service. I have an old home 100+ years with many pieces that are custom. Installation tech took with him my hammered copper wall plate and installed his .50 plastic one. I filed a claim with the company to please return it. They said they would and I should have it in a couple days to a couple weeks. Nothing, I call back to escalate 4 times. Nothing. 5th time they claim I can't speak with them because I'm not on the account. I ask if the employees I spoke with before violated their terms of employment by speaking with me and the rep said yes. So I said I'd like him to escalate claims against them if that is the case. He claimed he would escalate, though I doubt he will. Account holder will call later. This company clearly condones their employees to steal from their customers. Beware when they enter your home. I would film the entire visit and don't let them out of your site. If it were my service I would cancel. Poor business practice and bad vetting of employees.
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November 2023 by Neal Davidson
Manager at this store on S. E. Mill Plain had very little customer service skills and even less knowledge of Xfinity's plan products. Very disappointing.
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November 2023 by Toby Service
Went in multiple times because I was told there was a 4k box in stock, only to be told they don’t have any. Was told to come back Friday and they would have them. Went back, no box. Waste of time. They said they would call me when they came in Friday, and guess what? No call! I’ve been a Comcast customer for 20 years and it’s just getting worse and worse. What’s it take to get the equipment we need? God forbid we pay for it, even when we can’t use it! Can’t even call this office directly to follow up on it. Comcast is quickly becoming a joke!
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November 2023 by Shiyun Yie
If there is a 0 star, this store deserves that. Last week I went to return my TV equipment as I finally decided to cut TV service with ridiculous and enormous amount of hidden fees, they terminate my internet instead. When I went back to ask them to reactivate the internet, they did not took any responsibility for making the mistake and the fact that internet was still not working after they supposedly reactivate it. They refuse to help and start berating the customer and claim it must be the modem. When I ask is it logical that the modem stopped working at the same time as they cut the internet they claim that's exactly what happened and try to push the responsibility to their customers. They refuse to call support to diagnose the issue and when they finally call (which is unclear if they actually did or not) they continuously blame it on the customer. At this point we can get no help from them and had to left with a broken internet and try to figure it out on our own. When we call the support line, the support person clearly see any errors from xfinity server to our modem and when they finished the diagnostic, everything worked again. Shame on everyone worked in this store for the horrible treatment of your customers and for not taking responsibility when your screwed up your customer's system.
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November 2023 by Christopher Drake
I had terrible problems online and on the phone with my Xfinity Customer Support and went to this store and got the best help and super fast ,clear and sharp care by Tyler Hagge!!! Just Amazingly Positive!!!Thank you Tyler!
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September 2023 by Kaylee Russell
I hate xfinity. Over priced, always raising rates. The in store associates can't do anything with pricing all they do is sell you more expensive plans. They never have offers for existing customers. Not many options out there for internet providers so xfinity choose what ever price they want. I hate xfinity.
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June 2023 by Karen Rae
Xfinity has the WORLDS WORST customer service! So ridiculously hard to get through to anyone to deal with ANYTHING. They make sure it's good and complicated to cancel service and close out your account. If you have a choice, go with another provider. We were lucky to get access to Starlink where we are moving.
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June 2023 by Toni Brighton
Rue was so helpful and walked me through several issues. He made my day and I will always use this location as I got excellent customer service.
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April 2023 by A Shanafelt
I went in after several problems with people on the phone. Comcast/Xfinity as a whole entity is horrible. They've changed for the worst as far as customer service goes. BUT this is a 3rd party store with employees doing the best they can with what they have. Comcast/Xfinity does not empower these employees enough to completely help their customers as they should. I appreciate you Dustin for doing all you could for me. You listened and cared and tried to solve my issues. Thank you.
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April 2023 by Yvonne Shilling
As soon as we opened the door we were greeted by Carlos a very pleasant man to deal with. Our visit with him went quickly. Highly recommend Xfinity on Mill Plain.
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March 2023 by Hugh Mann Being
Not to worry. It's going to be your fault not theirs. When you turn in old equipment and they can't find your new equipment in the system (from their own installations), it's the customer's fault. Why make one trip to their store when you can make TWO trips to the store with your own time and energy?A human saying " Sorry for the inconvenience" can make the difference between a good review and a bad review. This location is not dripping with expertise, nor do they understand customer experience. When a customer returns equipment to you physically in person, do not send them away and make them come back and return it again later.
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March 2023 by That one Guy
Not to worry. It's going to be your fault not theirs. When you turn in old equipment and they can't find your new equipment in the system (from their own installations), it's the customer's fault. Why make one trip to their store when you can make TWO trips to the store with your own time and energy?A human saying " Sorry for the inconvenience" can make the difference between a good review and a bad review. This location is not dripping with expertise, nor do they understand customer experience. When a customer returns equipment to you physically in person, do not send them away and make them come back and return it again later.
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February 2023 by Will Whitlock
When it comes to high prices and bad costumer service, nobody beats Comcast Xfinity. Because they are allowed geographical monopolies, they are hard if not impossible to avoid but if you can, stay away from these folks.
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January 2023 by Salina Mom
The only reason why I’m still currently a Comcast mobile xfinity customer is because of Carlos. I have an iPhone 14 max pro I was told it was a good phone honestly I just need my phone to work. I went into the store because my phone was not receiving all my text messages I could get phone calls and some iPhone message but I was missing text messages from work and mostly android phones. An hour before working with Carlos a different employee broke my phone more ! She tried to switch out the ESIM card and broke my phone more! My new iPhone 14 max pro was stuck on SOS. He was able to undo the bad attempt to change out the eSIM card and he realized it was a plan feature error not a phone problem. Carlos fixed my phone before I had to go back to work if he was not there I would have left and found a different phone service that didn’t have plan feature problems.
