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November 2024 by Adees Gulbenkian
Worst customer service ever.
The employee is rushed for no reason.
Do Xfinity even give them courses to deal with people!
He just cost me 15 days of service for no reason that is lost.
Unprofessional service.
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November 2024 by Edd Rodriguez
Not good, I was given the run around as an existing customer.
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October 2024 by Kristina Babiy
Just wanted to recognize Beth and Donavin for helping me out big time. I had an issue with transferring wifi services to my new residency and had massive increase in my monthly bill. No luck with any of the reps I spoke to over the phone, it was a disaster. I came in person to this location and Beth and Donavin graciously dealt with my frustrations, submitted a ticket, were able to credit all the charges back on my account, and lower my monthly bill to what I was paying previously. Donavin kept in contact with me providing updates, troubleshooting problems and to top it off, was able to get me a new modem. I really appreciate you guys! Thank you ?.
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October 2024 by Ben Olsson
Tyler was very helpful in resolving my issue. He provided good service and a quick resolution. Always nice to have a quick fix when getting internet setup.
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September 2024 by Dan Herrera
One of the most kafkaesque experiences available in the Vancouver metro area. The store is currently incapable of almost anything as their “system is down” for a period of at least 4 days. The employees will offer you no help in resolving your problem as they apparently don’t even have a telephone. The only thing you can find at this store is an abundance of apathy. They suggest that you drive to random other xfinity stores in the hopes that someone may take pity on you or have a system that works, or even something as exotic as a telephone.
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August 2024 by Keil
Horrible phone customer service no help rude and no help
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August 2024 by Van Deker
Joe(I'm probably butchering his name helped me out, quick, to th point and not overselling anything.
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August 2024 by neal christensen
Horrible automated phone service!! Canned questions do not meet the needs of the customers
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July 2024 by Donna Hansen
ELY, was my phone assistant. She is very informative and patient. Thank you Ely for your research on comcast plans. I appreciate that you made my connectivity as stress free as possible. You are invaluable.
Thank you, Donna
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June 2024 by Andrew Holthusen
Not an "actual Comcast" store apparently, don't bother coming in if you have an actual issue. What a joke. Personnel were friendly enough.
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June 2024 by Mike J
By far, the worst automated phone service of any company I have ever dealt with.
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April 2024 by Kesha Villaca
Honestly the ONLY reason why i am giving two stars is because the store smelt like straight weed. I felt like i was getting high just standing there.... not sure if it was the elderly couple there or someone before. I dont know but thats wayy to much to come from a customer...
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April 2024 by Demondim Bloodguard
Over priced for what you get! Monopoly over the entire area.Spend 10 minutes on the phone saying ,no,no,no,talk to a real.person,no,no, talk to a real person....
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April 2024 by Keith Coffman
I called but operators I couldn't understand, but I told them I lost my wifi connection, so now I use a cable to laptop to the wifi router .
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April 2024 by Lexi Arnett
Went in today to get a new cable box as mine had stopped working the day prior. Three gentlemen greeted me with friendly smiles and hellos. They literally got me out of the store with a brand new device in less than 5 minutes. It was by far the easiest transaction I’ve ever had. Thank you guys so much for everything today!
