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May 2023 by Jonathan B.
One of the worst Walgreens in the greater Portland / Vancouver area. Even though it's 5 blocks from my home, I go elsewhere.Not only do online orders often take forever to be fulfilled (7 hours today!), when other stores often confirm things within minutes, the customer service, if you can call it that, is egregious. The manager of the store apparently hates to provide good service to customers as she advises clerks NOT to provide register receipts on product website pickup orders. This has been the situation for more than a year. They refuse to scan the code on the bag into the register so customers cannot get a paper receipt, which is often needed for things like manufacturer rebates. Policy over customer satisfaction should never be the rule, but it is there.All other stores around here either automatically scan the purchases at the register or cheerfully comply with my request to do so. The people at this store will not do so and insist on using a hand scanner device which is reserved for Curbside orders and does not generate paper receipts.If I complain, I get "policy" excuses and a stinkeye.Go to other close-by Walgreens a few minutes away to the south and southwest. MUCH nicer people work there.
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February 2023 by Torrey B.
When I picked up my photo order from the photo center I received a blank photo. I had this happen twice before but thought they were just honest mistakes and let it go. This time I went in to have my order resolved since I had paid for a blank photo. I spent half an hour at the photo center trying to explain/resolve this issue which their resolution was for me to sit and load all of my photos at the kiosk and reorder it. When I decided I wasn't going to spend an hour at the department, I asked for a refund. I have worked at Walgreens previously and told them it was really unprofessional to be selling blank photos to people. The assistant store manager's response was "We don't look at anyone's photos". Which is funny because it was a two photo order and they can see it on their computers when they print it off. It is complete negligence and it wouldn't have bothered me if the assistant store manager hadn't decided to argue. This is ridiculous that it has happened multiple times and the response has left me angry.If you ever see blank photos in your photo order they charged you for it.
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January 2023 by Jason B.
Pharmacy - poor customer service. Long wait lines, techs make eye contact with customers and ignores them. Extremely short staffed, closes on days when no one is able to show up to work, regularly promises to fill Rx on a date and time and does not fill commitment. Use a different Pharmacy location.Store - nice and friendly for the most part. Sometimes staff leaves customers waiting while they finish a personal conversation.
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November 2022 by Marissa L.
I've had little to no issues here and have been coming to this Walgreens since moved here a year ago. The system goofed on some photo orders I had, but they fixed the issue right away. Staff and pharmacist have always been helpful. The 162nd location did just close their pharmacy on the weekends, but I believe you can have medicine transferred between Walgreens if needed. The Walgreens on 1905 SE 164th Ave seems to be the one open the longest and on weekends.
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July 2022 by Google user
They are incapable of time management and letting people know where they're at in their schedule. I waited 45 minutes in line for a covid test at 12:45 to be told at 1:30 when I finally reach the window to come back after 2:00 this happened to multiple people. Back in line at before 2:00 and did not receive a text until 3:45. Try another Walgreens or rite-aid.
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August 2021 by Christa Carey
They are incapable of time management and letting people know where they're at in their schedule. I waited 45 minutes in line for a covid test at 12:45 to be told at 1:30 when I finally reach the window to come back after 2:00 this happened to multiple people. Back in line at before 2:00 and did not receive a text until 3:45. Try another Walgreens or rite-aid.
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August 2021 by Don L.
Pharmacist (Middle Aged tall Caucasian woman) seems rushed and under too much pressure. I got the impression for the first CoVID vaccine shot. Returned for follow up vaccination shot and when I had four questions, she literally told me she was too busy to take the time to answer my questions. I'm sorry, but aren't you injecting me with an experimental vaccine? And aren't drug manufacturers required by law to provide a list of ingredients? And lastly, it is so hard to tell me how long these types of genetically modifying "vaccines" (RNA) have been used. And why are t traditional vaccines used? Would that take so long to answer? Probably leas time than this review. I'd never go there again, for fear of this stressed out overworked drug peddler making a lethal mistake.
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April 2021 by Heather S.
The pharmacist needs to take a customer service course. Needed to get my son Covid tested she refused telling me my appointment was actually the next day and they were too busy to complete the same day. Seriously! I was willing to wait. She did tell me she had been the pharmacist at Walgreens for 20 years. Customer service doesn't happen at this pharmacy.
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August 2019 by Jill Wynn
Not a 24 hour pharmacy, but I like to go to this one because there's generally not at long of a wait in store and in the drive thru. It's not on a street corner like other Walgreens but is still eat to get to, just not easily seen from the street. Employees have always been helpful and kind.
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February 2019 by Carl H.
This Walgreens has horrible issues with their customer service. Long wait times while trying to pay and long wait times for help on the floor. Go to a different location.
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October 2017 by Ashley Loghry
Nice employees very helpful
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December 2016 by Val Hansen
Not 24 hour
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September 2016 by Warren Vernon
Won't answer the phone when you call. Writes on your prescription and then rejects it saying the Dr. wrote it wrong.
