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June 2025 by AJ P
Amazing help getting our account fixed and properly set up. Stood on business with the call service person ensuring the account was set up, making sure they sent us a temporary password for something instead of giving a personal password on the recorded phone call and were an overall nice group of people here. Definitely coming here again. Especially if you need something done😤
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May 2025 by ellie hilborn
My girl was super knowledgeable, but Verizon was having issues so it a very long time. Like buying a car. Happy now that I have my phone, but it was not easy
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May 2025 by Dena Horton
Troy was so helpful and made the process to upgrade so smooth!
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April 2025 by Robert
Some buddies and I had to make a stop and get eSIMS set up. Phones weren’t being cooperative at first, but Mary and Ray were super knowledgeable and able to get them working! Definitely some of the best reps I’ve ever met. Highly recommend speaking with them if your phone is being difficult.
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April 2025 by Brian Hilberg
Knowledgeable
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April 2025 by Arman Stepanyan
Wow, I had an amazing experience with Victra who was able to fix my lines VERY quick that when I was on the phone for 5 hours, no one was able to fix it. She also looked in my account and applied appropriate credits. What an awesome service. Thanks a lottttt.
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April 2025 by Tavian James
Both of the people that helped me with my new phone were awesome. Ray and maybe Mary helped us didn’t quite get the woman’s name. But they were both more helpful than any one customer service rep I’ve dealt with. I had to bring my daughter in today with me and my fiance and she ended up throwing a fit because of the lengthy nature of our needs. But that was no issue for them and they even put on a movie for her trying to help distract her even if it didn’t work too well on her. Thank you both so much I can’t wait to come back in.
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April 2025 by Kathleen Senecal
I had downloaded an app that put a virus on my phone. I went to Verizon for help because I could not get the app to delete
Mary was the Verizon associate who helped me..she had the magic touch and resolved my problem in about a minute. Thank you Mary for fast and friendly service!
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December 2024 by Misty Zybura
Troy and Mary were amazing. Switching from At&t after almost 20 years was scary- but they made it easy and the transfer went smooth.
This would have been an easy 5 start review- but on trip 2 out of 3, we encountered 2 girls one evening that had bad attitudes and the worst customer service I have possibly experienced. I was embarrassed for management by their sour treatment to new customers. I would have died if my office team members acted like this. They need some serious training and attitude adjustments or find a new way to make a living- they are not suited for customer service or any sort of teamwork type environment. They literally didn't want to help us set up our phones because they didn't not place the order and in the end said their system crashed I think- just so she didn't have to finish off the deal by making the transfer when our new phones came in. The lead up to the refusal was so rude and awkward. She made it sound like it was a lot of work.
Ironically, the next day my husband picked up the phones- our 16 year old set up his own and I ran in after work and Mary finished mine up in minutes.
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December 2024 by Justin Crawford
Absolutely incredible time and effort by Mary
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December 2024 by sunullah cetinkaya
We spent 3 hours for upgrading and addding a new line, the stuff doesn’t know what they are doing and clueless of their job,
Waste of time! I don’t suggest this location
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November 2024 by Hunter Hoover
Best phone company if you enjoy getting shafted by bad customer service and high prices
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October 2024 by wblighting
Good customer service!
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October 2024 by Rosalie Parker
Vinnie was really helpful with getting my email back on my phone. So grateful with how patient he is, especially with elderly folks!
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October 2024 by Colton Keune
The land of make up your own hours and show up whenever you want
