-
July 2024 by Erika Arrell
Thanks for the great customer service. You guys are the best
-
June 2024 by C H
Why I left verizon: I had a personal account and made switch from iPhone to Samsung. They had a offer to trade old watch in and get 180 dollars toward new watch. I brought apple watch into store and the 180 dollar credit was added for my new watch 6 . Later I noticed unknown number connected to my account and was led to believe by switching from personal to professional account I would A) get cheaper deal and B) el8minate the chance my account was hacked. Only criteria is I had to take back purchased items and re buy under business account. I brought back, watch and phone and re purchased new phone and watch under business account. However the 180 dollars never transfered and verizon never gave back my watch. Fast forward a year and I now had a Samsung tablet, watch and phone. I lost phone that had two step verification for email which made activating replacement phone difficult. I came into store many times to try and get phone activated and keep my old number. In between my visits I came home and thought I should take the Sim card out of my tablet to see if that would work. It did not, however a address to a completely unknown apartment in Vancouver populated in my phone. Weird. Eventually I gave up and went with new number. A month later I noticed a walk in store purchase for an iPhone on my account that I did not do. I went into store and told them. Response. That's not good, let's change your pin now. Every month different billamount. On top of above listed. I fulfilled my end of bargain by returning watch and this is how verizon pays me
Give back the watch you owe me and review the countless hours I wasted corresponding with Verizon online and your staff, then root cause analyze all the shortcummings from your company and try to avoid doing the same to your future customers. Unfortunately for me Verizon just took advantage of me and I can't regain time invested. Ps the several days I was at your store trying to get my phone to activate I would have to leave periodically because my wife had just got out of the ICU from pancreatitis so I needed a phone for emergency doctor updates and had to be near her since she had just got home. So all this was just an unnecessary addition to the hardest time of my life
-
May 2024 by Olivia Jax
If you are having trouble connecting so a person and get stuck in a loop with the phone tree just go into a corporate store. They can help
-
April 2024 by Kailo Hooper
Terrible service
-
February 2024 by Ronald Winter
Customer service is knowledgeable
-
January 2024 by Leonard Mills
Poor customer care unless you are spending money
-
January 2024 by chrisn365
Poor customer service every single time
-
December 2023 by James Rose
Though I have yet to catch the place being open again..if they are the same as before 5/5 is not enough
-
December 2023 by Cherylyn Coffey
Jordan was extremely helpful and has a great sense of humor not to mention great costumer service skills ?????
-
December 2023 by Luke N
If you want atrocious customer service, from corp reps who are totally incapable of fixing the mistakes of incompetent sales staff, this is absolutely the phone company for you!Clearly all that extra $$ spent for maybe slightly better coverage, maybe, is used to appease shareholders and line C-Suite pockets because it certainly isn't spent on training or developing their team members.Maybe rather than paying millions to hire B-list celebrities for your commercials you reinvest some of that money back into helping those of us that pay you thousands of dollars per year, by taking your service from shocking to just mediocre??
-
December 2023 by David Jones
they should put informed and educated people in customer service. Especially when dealing with changing over carriers.The uninformed and uneducated individuals that they have there now have caused me a lot of stress. I regret switching to Verizon.
-
December 2023 by Mark Ulysse (Mark)
Stevie and the Manager Tiffany were extremely helpful and knowledgeable. They helped me and my family switch over to Verizon and they made the whole process quick and painless. They made sure to answer all of our questions and met all of our needs. Thank you for such a positive and pleasant experience! Highly recommended!
-
November 2023 by Luck Pho
Absolutely most incompetent group of overpaid and underperforming employees at this store. Could not figure out how to get a brand new phone activated and refused to talk to me Even though I am the primary account owner. Avoid the store at all costs. Verizon needs to come in and fire a bunch of people here, look at the rest of the reviews it's clearly not a one off issue!!!
-
November 2023 by Shyanne Dunn
The nice gentleman that started helping me was doing great! However the female manager walked up and scolded him about showing us the difference in prices and different options. Then told him to go find someone else to help, she’ll take over. She is lacking customer service skills but more importantly she shouldn’t be in a management position if she doesn’t know how to treat people. Instead of me adding 3 more lines to my account I left feeling saddened for the nice employee who was doing a great job.
-
November 2023 by Phat Cat
Verizon sucks, and the lady manager here is kinda hostile when she realizes you've left. I was told on phone to go to a store, then at that store told to go to a further store, then told at this store to call customer service. Thankfully she decided she could indeed do the job and got me the info.
