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October 2023 by Anita Totman
Vancouver Restoration is the best! We had a water incursion while out of state. Kevin responded immediately. He met our daughter at our home to view the damage the next day. He was able to start the next week and complete the mitigation and restoration before we returned home. He was in constant contact with me and provided everything the insurance companies requested. He even contacted the flooring company we originally purchased our wood flooring from and was able to snag a box of matching flooring. Our insurance companies took months to complete payment, but he was very patient throughout the ordeal.The work was outstanding, professional and complete. I highly recommend this company for mitigation and restoration work.Service: Water damage-related cleanup & repair
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September 2023 by Rita Paulson
Patrick and Kevin did am amazing job! I called them to get a quote on adding more blown in insulation in my attic. They found mold! They took lots of pictures to show me their findings along with going the extra mile and finding the root of the cause. I received a few other quotes, no one else took the time, as my bathroom fans were both vented to the attic, not the roof! They were very responsive, explained how they were going to treat the mold, even offered a free follow up inspection in one year! Would definitely recommend! Five stars is not enough, really hard to find someone that takes the time and goes the extra mile!
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December 2022 by Becky Limberg
I can not say enough great things about Kevin and Patrick at Vancouver Restoration! After Paul Davis Vancouver/Portland left me in a lurch, Vancouver Restoration came in to clean up the mess that Paul Davis had left behind.After I had a sewage back up, Paul Davis Vancouver (recommended by Allstate) came in and promised that they had me covered from beginning to end, and they failed me horribly. Paul Davis demoed my 2 rooms in 2 days, then they let my house go for a bigger job....leaving me with no resolution, and no contractor. Vancouver Restoration was recommended by an acquaintance, and Kevin contacted me within an hour of my reaching out. He put my mind at ease, and I knew that he was not going to treat my house as Paul Davis did....just a number at a meeting. Fat to be cut when bigger things come along.Not even being paid a dime yet, Kevin and Patrick fought Allstate Insurance to get the funds to make my house whole again. This was a 6 week process, and I thought for sure that I was going to lose them for how long it took for us to win that battle. But they stayed true to their promise, never gave up, and went beyond the call of duty to make my two rooms whole again.I am forever grateful to Kevin and Patrick at Vancouver Restoration.And thank you Paul Davis for casting me to the side, so that I could see what a real restoration company does to take care of their clients from beginning to end.
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October 2022 by Emily Hoppe
Great local business! Kevin is kind, professional, and very knowledgeable in his field. Would recommend this company many times over againService: Mold inspection
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October 2022 by Katie Squire
Kevin was so incredibly helpful and took the time to answer my many questions, explain the process and the cleaners used, and the different options we had to fit our budget. When hiring a company to remediate mold you'll find a lot of shady business and this is NOT one of them!! So refreshing to find a company that uses good practices, common sense, and kindness! This company goes above and beyond!Services: Mold remediation
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August 2022 by Steve Nelson
Kevin was super nice and very professional. He got our job done right away and was on top of things. He went above and beyond the call of duty for us. I would use them again and highly recommend them!!Service: Mold inspection
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July 2022 by Sarah Esau
Kevin and Patrick were absolutely fantastic to work with! They quickly resolved our mold problem and put our house back together faster than I anticipated! Thank you so much for giving us our home back gentlemen!Service: Mold remediation
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May 2022 by Gerald Bruno
So we had our fridge water line break over night and discovered it on the the first of the year. We went with the insurance recommended remediators, who then suggested another contractor who fell off the face of the earth after under-bidding our work to the insurance company. NO ONE would take on our project after that, we spent months looking but no one wanted to put in the effort to argue with the insurance company. Finally we were referred to Vancouver Restoration from another cold call I made. They started work two weeks later! Found damage the other remediation team had missed, and fixed it all! Took care of everything with insurance and was supper attentive. There were some minor issues after they turned the place back over and Vancouver Restoration offered to come out the same night to take care of them. We declined and they came back a week later and fixed everything we had found out of place. Would highly recommend for insurance or personal work!Service: Remodeling
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May 2022 by Nicole Franklin
Kevin the owner is amazing to deal with. He came out right away and took care of the damage the water from my kitchen sink left after it’s been leaking! He didn’t charge me a crazy amount and did a great job. I will use him again!Service: Water damage-related cleanup & repair
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May 2022 by Cori
Kevin and Patrick were amazing! I called for a mold inspection. They answered all my questions, were super helpful and professional. Would definitely use them again.Service: Mold inspection
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May 2022 by mavis dudley
I am so glad I found Vancouver Restoration when I found out that my rental property in Vancouver had a water leak from the dishwasher. Kevin was amazing to work with and I was surprised how quickly he could line up all the contractor to help us with all the repairs. He worked directly with the insurance company and was helping me understanding each step. He understood the urgency of our situation and was easy to communicate with. I am so happy with the final result of the work. Thank you Kevin.Service: Water damage-related cleanup & repair
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May 2022 by dw2221
I contacted Kevin at VancouverWaterRestoration.com after confirming that my insurance company would pay for restoration of damage done by a leaking dishwasher.Immediately on my first call to Kevin, when searching for a contractor, he assured me that he and his company partner, Patrick would be able to do a good job and in a timely manner.Never having to use my Insurance Co. before and never dealing with contractors, I was going in blind, not knowing what to expect.I must say that he immediately put me at ease and assured me that I would be very satisfied with the work he performed.Well, I went ahead and enlisted VancouverWaterRestoration to do the work, and boy, am I glad! Hearing some of the horror stories about trying to get work done in today's COVID Scamdemic atmosphere, and much less in a timely manner, was a little worrisome to say the least!Kevin and Patrick, stayed true to their word...keeping me informed at all stages of the work...he did well also in keeping me up to snuff on the costs for each step and how long it would take to complete them. They really made the wife and I feel that getting the restoration work done and done right, was their top priority.They are very personable and also very professional. They always informed us ahead of time when they or other contractors would be arriving to perform work.When contacting Kevin or Patrick with questions, they responded back very quickly! And if they were busy at the moment, they got back to me within an hour or less.I can absolutely claim that Vancouver Water Restoration company was able to complete the work to my satisfaction a lot quicker than the 'other'contractor I contacted(whom never responded back to me, by the way).If you want your restoration work done professionally, with the least amount of 'Waiting Time' or 'Surprises', you can't go wrong using them.I only wish I would have used VancouverWaterRestoration.com for the mitigation portion of the work, instead of the recommended service I had from another company(whom I won't mention).Thank you Kevin and Patrick of VancouverWaterRestoration for making our Christmas 2021 much more normal!Daniel & Judy WaltonDec. 24, 2021Services: Remodeling
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May 2022 by Lacey Young
Vancouver Restoration did such a great job with the water damage from our dishwasher leak, we hired them to put our house back together again after the fact! Kevin and Patrick were very responsive to questions and walked us through everything step by step when we were left with a ruined floor, cabinets, and walls. They helped us deal with our insurance and get everything that we needed done. Any hold up on the work timeline (mostly because of products not being in stock) or scheduling was communicated quickly to us and we always felt like we knew what was going on. We are very satisfied with the job they did and would definitely hire them again.Services: Water damage-related cleanup & repair
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May 2022 by Derek Clarno
Wish I would have called sooner!I've been dealing with a different mitigation company and my insurance for over a month as we argued over costs and its got to the point where we are going into arbitration. Even though I was calling for a specific service that Kevin couldn't provide me, he spent the next 15 minutes answering my questions, clarifying some insurance/contractor terms that were foreign to me, providing feedback, and sending me in the right direction. I feel more informed after that 15 minute call than I have from the other 6 or 7 places I called and the weeks of dealing with my insurer.There was no money in it for them and they still took the time to help me, and to me that speaks volumes about their priorities and character as a business!
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May 2022 by Cherri Bolling
Kevin and his team were right beside me through my insurance claim. From start to finish, I knew they had my best interest covered. They worked with the insurance company to ensure I was properly compensated for the loss, (not an easy process). Initial figures from the insurance were very low. Their expertise with working with insurance companies made a HUGE difference in the end result.I also have to mention, after-care. Kevin has stood by his work, he has promptly followed up with me on any concerns after the job was completed.Highly recommend!
