-
March 2024 by Steven Corzine
Took my Tacoma in for a oil change and rear Diff fluid change. They noticed one of my break lights were out and replaced. Also inspected carbon and air filters and replaced those too.The main person who was helping me was Amy. She was very polite quick and helpful.They also cleaned my battery off for me.10/10 will be back again.
-
March 2024 by Phil Morrow
Awesome attention to detail - my go-to shop for all things car service. They’ve changed my synthetic oil, flushed my transmission system, checked fluids, lights and tire pressure. Today Steven helped me out and also provided excellent customer service.
-
March 2024 by D Snobe
I am not impressed with this Valvoline today. Techs are inefficient, scattered. I am a loyal customer of these shops, but today is challenging this. They have ample staff.
-
February 2024 by Kherra Arneson
Donald was truly amazing. He spoke to me like another human being without sounding like he was trying to make a quick sale. I knew they were closing soon, but he and his staff took the time to do my service in a professional manner. Everyone seemed happy and overall the experience was such a joy. Very fast, and friendly service. Reminds me why I will always choose Valvoline as my go to service, but now this is my go to location as well! Your team was exceptional and I will be back!
-
February 2024 by Brian Buelow
Do NOT let these amateurs touch your vehicles!!!!!!! They torqued the oil filter down so tight that it shredded trying to take it off. They destroyed my oil pan and my transmission. All while denying liability and leaving me with the bill. If I could give negative stars I would! Donald is the worst manager I have ever had the misfortune of speaking with. That disgusting slob has zero morals and deserves every bit of the karma he has coming his way.
-
February 2024 by Rick Nyhan
Their line management, for waiting cars, is ridiculous.
-
January 2024 by Santiago Pena
If I could give them 10 stars I wouldBased off the interaction my wife had with them today… the new management is superb to say the least. They cleaned my air filters cuz a mouse was building a nest, used a compressor and checked other place he could be hiding and suggested what type of bait will help me catch it.. they checked all my fluids.. thanks Donald for being kind, courteous and sufficient I didn’t catch the females name that works for you, but she did excellent I know my previous experience was bitter and was dreading going back there. Obviously it’s not the case anymore.. wish I would of took some pictures…Highly recommendedUnder new managementMoving in the right direction.. see you guys in 3000 miles ??⭐️⭐️⭐️
-
January 2024 by Jesse Setzer
Donald helped me out and was fantastic, got everything taken care of for me and gave very friendly service. Was also very honest about if things did not need replaced. Would best describe it as he went the extra mile!
-
January 2024 by Paul Mega
My transmission fluid was overfilled when I bought it. I called inquired about pumping out fluid to proper levels. Tec called me back to inform me that the manager said they couldn’t do it because they didn’t perform the service. Understandable due to liability issues. A release of liability could be addressed. I am a certified technician and would normally do this myself. I was a long way from home with no auto parts stores open due to weather. Overfilled trans can cause severe problems from overheating and under lubrication of pars. Save yourselves a headache and find a jiffy lube
-
January 2024 by David Bennett
Fast, efficient, friendly staff. Don't try too much of the pressure tactics to up sell. Been going there for a very long time, the staff changes but the service stays top notch
-
January 2024 by Bala no Alvo
Brother went in for an oil change. After a couple days driving the car he got Low Pressure warning. Stopped the car to check oil and it was very low.Jacked the car up, and the oil filter housing was missing a little cap, therefore, once the engine built pressure it started leaking slowly through the drain valve. Luckily we caught it on time, replaced the filter housing and topped of the oil. No harm to the engine. Called Valvoline to explain the issue, they said the car could work fine without the cap and that the oil was changed correctly even though I saw the cap was missing and it was clearly either not put back after the oil change or if it was never there, technician didn’t bother letting my brother know. I would find it odd since the car did not have an issue before.Anyways, called Valvoline, explained the issue, they agreed on refunding the oil change. Gave them address and all information since they would mail a check. Manager either didn’t write the address or just didn’t care and sent it to the wrong address, previously on file, from car’s previous owner, years ago.Lesson learned. Not going back. Still waiting on the refund.Edit to the response. I do not expect any outcome other than Valvoline making it right. Just wanted to share my experience so others can account for it when doing their own due diligence when choosing a shop.Per my quick research on the reviews, it seems like the missed parts, over torqued, under torqued are not a “one of” issue.
-
December 2023 by Lupe Martinez
I went in for an oil change. I did swing by on a busy Sunday afternoon but from start to finish I was out of there in about 30 minutes! Everyone there is super helpful and the customer service is ?
-
December 2023 by Anna Carter
Honest, positive, and hard working techs and management. We’ve trusted them for the past 3 years with our Jeep and they have never tried to sell us something we don’t need. I highly recommend them for any oil changes and needs.
-
December 2023 by Jill D
The manager, I believe his name is Donald, is amazing! He was so helpful and informative and made sure my questions were answered and that I left the visit only getting what was needed for my car, nothing unnecessary. He offered me a coupon as well. It was a pleasant experience and I will continue as a customer with Valvoline well into the future.
-
October 2023 by Tyler Ulferts
The oil change was just fine and the staff was nice. Unfortunately I allowed them to rip me off for $200 worth of 'fluid replacements' that I didn't need. He made a huge deal about giving me 15% off, but it was 15% off of services I didn't need, so I feel like I was scammed.I won't be going back, but they're fine if you just need your oil changed.
