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January 2023 by Business Only
2nd WORST CUSTOMER SERVICE EXPERIENCE IN MY LIFE!!!!!!!!!!I was shocked into prayer at the customer service I received! The person who checked me in and out was VERY rude. When I checked in, he/they said "You are nearly a half hour late we nearly cancelled your reservation" I let him know that Uhaul had changed my location unexpectedly and perhaps it would be good to review the account information before admonishing a customer. He began to explaning their policy on late appointments (desptie my explaining I had movers due in 15 min and was only at the location due to U-hauls error). Rather than respond to him, I began praying. "Jesus take the wheel" ."Help me Lord." He told me if I was going to rude (OMG - for praying?!!!) he would kick me out of the store!!!!. I didn't pray anymore, even. The man/they then asked that I park my car in a lot across the street which clearly had tow away signs. I asked what was the problem with me parking the car in his lot as" I am a customer". He gave me permission.. When I got to my location I found there was no dolly in the car as I had ordered. I called and spoke with a woman/they, who had the charge removed. And, I discussed the car being there. She/they said it could not be there overnight. I asked if I could bring the truck back and park it there overnight and return in the morning to pick it up (this all happened at my expense as I was paying mileage). She/they said that was fine. The next morning I came to pick up the truck (again) the man/they came out crazed and starterd yelling at me saying I could not park my car in their lot "You were lying about pickiing your car". "DID YOU LIE TO ME LAST NIGHT ABOUT PICKING UP YOUR CAR IN AN HOUR YES OR NO??" I asked him what in his life made him so miserable. I moved my car two blocks away in the rain. He must have had a discussion with the woman/they because, at that time he/they became the closest in my experience with him/they to a "normal/average" service provider. AVOID AT ALL COSTS!!
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August 2021 by Penny McCammon
Marie & Grady (sp?), are the best!! Helpful is an understatement! They are the sweetest people. I have rented from them several times over the years and have never had anything except pure professionalism!!
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November 2020 by Henry Sause
Got the truck quick really good service
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July 2018 by Brian Willess
Fast service
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June 2018 by Tammy Hodge
Haven't picked up the U haul yet but the people there where very helpful.
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February 2013 by Donald Prier
I am very pleased with the amount of information and materials available from this facility. The personnel were very helpful!
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May 2012 by Mike Raw
Above and beyond! I found this location via the Uhaul website and the reviews I'm they are inconsistent with what the first guy said.
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January 2011 by A Google User
Moving is stressful enough and the staff at Additional Self Storage (NE 15th) were so helpful and friendly! Sue and Corky are the best!
