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March 2024 by Julie Jo C.
when they had all the reason in the world to take me to task these folks treated me with dignity and compassion when I needed it. they have been more than generous. I will never forget them for that. I will always refer them to anyone. you guys made me cry because of your incredible kindness. thank you
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January 2024 by Shirley Miller
The customer service at the Hazel Dell store was excellent. They were prompt, friendly, and helpful.
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January 2024 by M May
Quick easy process staff was really friendly and helpful!
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December 2023 by free minister
Excellent customer service at this location, far above and beyond U-haul in general. Definitely recommend reserving from here by calling directly instead of using the website.
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November 2023 by Lisa West
Friendly staff! Being kind is huge to me. Everyone was so very pleasant. Thank you.
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September 2023 by Tamera Thorn
I was very happy with this equipment. It was clean, comfortable, easy to use, and affordable. The staff was friendly, professional, and helpful. I would definitely recommend them and use them again.
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July 2023 by j petersen
The employee who check the truck in tried to charge me for fuel. I drove 16 miles and put 3.5 gallons of gas in at a gas station right next door. I explained this to him and he said I would not be charged. When I got the receipt in my email I still got a fuel charge that I was not supposed to get.
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July 2023 by Vitalii Fedorenko
Poor hitch installation technician((( the hitch must be mounted on 4 bolts, the dude installed 3 ... because of the screwed installation , the 4th bolt just didn’t get in and he decided that well, what the heck…hitch for 5000 lb towing…((( wires were installed incorrectly, just sticking out in the cabin...looked like uncle joe did somewhere on the driveway…Finally that guy drill ascendent hole in side panel of the van!!!(((Horrible!!!P.S. Manager was nice and refund for install…P.S.S. Guys on other location fix this ….)))
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July 2023 by Jessica Langley
One of the guys I will not mention names but was supposed to set me up with a storage unit so I can transfer from one to the other didn't do it the girl had to help me some misunderstanding on all parties but I was told all was good could move in to new unit well damaged about 800 dollars of for me irreplaceable stuff couldn't get in I feel really bad as it wasn't her fault but I was a total twatopolus to chloe and the poor girl was just trying to help and I am sorry for the way I was towards her it wasn't her fault that she had to try and fix others mistakes thank you Chloe ? if I would have just dealt with Cloe she has my 5 star rating
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June 2023 by Martha Tarnawski
I had my uhaul appt at 7am, no one arrived until 7:20am, when the manager came because 2 employees didn’t show. The manager didn’t apologize for making us wait. There was one van on the lot that had an open gas valve and a container of gas next to it. When I turned it on, it was on Empty and the fuel light was on. When I told the manager his response was that it turned on so I can go fill it up and they’ll give me credit for the quarter tank. I didn’t feel comfortable driving a van with the empty fuel light on so the manager went to fill it up but told me he would no longer give me the credit. Lol. Not only did I not get an apology for having to wait 20 mins for someone to show, but I’m expected to drive a van with no fuel. Where’s the discount for my inconvenience? Such a shame, I had a great experience here earlier in the month.
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June 2023 by Vera Woodbury
The truck I rented, strained to shift gears. The fuel indicator wasn't working properly. I put in $30 gas and the indicator went from ¼ to ⅛. It should have registered MORE not less!They wrote the wrong starting miles and thought I drove 370 miles when I only went 9.1 miles. Thankfully they realized there's no way that I drove 370 miles in the time frame that I had it, but it took 30 min for them to get it straightened out.
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March 2023 by Jean Luc Lamoreux
The staff was very understanding an informative if they would be flexible with me extending past my contact. Would have gave 5 stars if it wasn't for I received an empty tank. Sadly they had multiple trucks get drain the prior evening an I don't hold that against them. I know how frustrating it is an I don't have a fleet of vehicles. I have always used uhaul for my moving needs an will continue to do so.
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March 2023 by Iron Sides
My favorite U-Haul in Vancouver area. Friendly staff always willing to help.
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February 2023 by Hilary Ludvick
Renting the truck was really easy/simple online, and when I went in person, they were super fast and efficient in getting me the truck.
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November 2022 by Kate Venegas
The owner was so nice and helpful. He made things very quick and easy for my move!!
