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April 2024 by Emily Penner
Went in today at the Hazledell location, witch being there one time before on another inquiry. Was expecting the same service and respect as received the first time. Having my six year old daughter with me , we talked among ourselves selves until she was done doing her calculations. Rudly she replied ill give you one dollar for that one and second forty. Now I know that pawn shops give the lowest they can I get it. But the way she handled the whole situation was if she were a snob from Beverly Hill driving drunk then hit you. I was absolutely offended when I was business casual , hair and make up done. I don't feel like anyone should be treated like that ever.Update and response to owner,I have been in the customer service industry for over 20 years . I've been awarded gifts from several employers for giving my customers above and beyond great customer service. Because not only did I have great customer service, I listened to each customer as an individual and if a problem arose., I reassured them that they were heard and I did what I needed, to ensure that person walked out with a smile. I was always taught that you can always make something right, especially when it comes to a customer.Like I said I received great service the last time I was there because the gentleman was genuinely cared and listened to me. The lady who helped me, yes she checked the box of saying high and thanks that just means she went through the motions. Not great customer service. One has to mean it in order to be felt by a customer. It was the condescending attitude I got when I was given my "offer ". It's been said that it's not what you say it's how you say it. Well it was both. How she said it and what she said.As the owner your reply is basically stating that I didn't get my way , or dollar amount that I thought. I went and left the bad review. The offer had nothing to do with why I left a review. This is why I also shop around , for the best offer not just settle because one thinks I'm desperate. For you to insinuate that because you watched a video, is tacky and just plane bad business.Coming from the consumer side and yes not ever working at a pawn shop. Can let you know that people don't exactly run to a pawn shop for the fun of it most of the time. Most are in a situation that has left them debating if or I need to sell/pawn this for cash. Regardless of the situation no one wants to be made feel that there item is worthless, because you don't know what that ment to them. In my case I know exactly how much it cost originally and agreed mark up on jewelry in market is ridiculous. But to be offered 1 dollar for something you know costed 500 at Fred Myers jewelers is offensive. A simple reply of I'm sorry we dont buy silver at this time, but the diamonds sure do sparkle. Would have been more than exceptiblle. And I probably would never have left the review. Why should I settle for poor word choices, a condescending attitude, help make you guys money( if I decided to sell) when I get payed very well for my coustmer service . I'm sorry i kinda expect for people to give me the same as i give to others. I do feel pity for you to not to think my complaint isn't valid.Being the kind of person that is understanding that I am I don't hold a negative feeling twords the lady, I just blame it on it was late when I came in she could of gotten some horrible news, bad headache,tired or just a plain bad day and or ignorant from lack of training or coaching. I can officially say because of the response from you the owner and you blaming me for my own bad experience that I will never go to your establishment again. I do hope you have a fantastic weekendguys have many more successful years as a small business .
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February 2024 by David Mucci
Ben and Tristan are freaking awesome.Old school, perfect service. It’s so rare and beautiful to be treated so well. They handheld me through everything. They both deserve raises!Thank you!
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February 2024 by Corey Brannon
Do not use this pawn shop unless you're homeless and desperate. Brought in a brand new tool set and they offered me a can of corn and a diet coke
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January 2024 by Zz T.
They claim to charge an $18 fee on all gun transfers claiming Washington State requires this fee on all firearms. Not so, Washington only requires dealers collect the $18 fee on semiautomatic assault rifles, not on handguns, shotguns, etc. If they are collecting $18 on all firearms they are probably not reporting it as income and pocketing your money. Wonder what Washington State would have to say? BTW, there is no such thing as a semiautomatic assault rifle, yes, semiautomatic rifle, but the assault is the user, not the rifle.
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October 2023 by Paul Klinger
I recently bought a makita 4 in grinder for a pretty good price it was bare bones no wheels no guard but I love that model so I needed a little money so I took it in to get a loan and was told that it's dangerous with no guard and would not give me a loan even tho I bought it there
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September 2023 by JAYMES Fairless
Spoke with them about my Xbox Series X on friday, lovely employees. They were a couple minutes past closing when they answered. Will be taking my business to them this morning. Will update my review this evening!
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August 2023 by molly chatterton
I would just like to say that tropics is a outstanding local business helping the community strive and also helping everybody learn the new gun laws which are super cool I would like to thank Dan and Julie for being awesome local business owners and for the entire tropics family you guys are rock stars I appreciate each and every one of you every time I walk into one of your clean organized stores! If I could reach you guys higher than a five star I totally would thanks and keep striving!
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March 2023 by Stephanie Silva
Super friendly staff! Great people to work with :) store was so nice and clean too!
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August 2022 by Nick L
BUYER BEWARE! Total bait and switch operation. They told me the process/price for an FFL transfer, then when they got the merchandise it was a total different process, additional costs included! Try RW Pawn down the road for a much more ethical company.
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May 2022 by Tinu Ngo
Went in to trade arms. Store is clean. Staff was professional. Both their sale and purchase prices were reasonable.
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September 2021 by Brandon Michael
Use these guys all the time for private party transfers and for online orders. Super friendly staff, very accommodating and always on the ball to notify me when my new items arrive.My favorite FFL in this area.
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March 2021 by Huntix Shokugan
Great experience, really nice people and amazing prices. Definitely one of the cleanest and the most neat pawn shop I’ve ever been to. Would highly recommend using them.
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January 2021 by Benjamin King
Clean and very friendly i didn't realize it was a pawn shop when i walked in.
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December 2020 by Marcia kapor
Always really friendly and helpful!
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May 2020 by thommy le
Personally as a buyer I like it here. They have fair prices and are always willing to give me deals so it makes it a great price. I cannot vouch for them in the selling aspect but as I buyer I am very please with their business
