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October 2023 by gary delahunty
I remember when This facility 1st opened. I immediately LOVED ? the front Gates !!! Nobody has Frontage Security Gates like these ! Beyond Impressive. The Manager Alicia is Very Professional / friendly as well. Nearly 5 years later it Still looks BRAND NEW !! SHARP n KLEEEEEEEEN !! ?????
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February 2023 by Nancy Berry
Storage Works is the cleanest, most secure storage facility I have ever used. The staff is helpful, professional and friendly. They will go out of their way to make sure you are satisfied with their services. Some storage facilities are dirty and sketchy with less than desirable activities happening, but Storage Works is totally professional and completely secure. I don't have to worry about my valuables or my safety at their business.
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February 2022 by Eberger
This place is absolutely clean and safe, very convenient location and most of all, customer service is excellent! We have another storage unit on the Oregon side, and we plan to move the rest our furniture to this location as well as soon as they have a bigger unit available for us. Great doing business with Storage Works Vancouver Mall :)
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December 2021 by Will White
Well our relationship started off really strong. The staff is really kind and polite. But as soon as an
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December 2021 by Will W.
Well our relationship started off really strong. The staff is really kind and polite. But as soon as an issue arises it will not be about you the customer, but only about the company. What it boils down to is Money for them thats all they really care about. Now let me tell you my experience. We first moved our personal belongings in, in April ish a few months later in October we moved a lot of our stuff out and downsized units. So we went to a different building and last week I went to get our Xmas decorations and found a cockroach, I killed it and took photos and reported it. Alicia was very sincere and was on top of the matter. They placed traps in surrounding empty units, but as you can imagine they didn't find anything in the empty units. And at the same time the bill was due and I couldn't pay it right now cause my card was compromised and had to order a new one, and there isn't an option to pay with a routing & account # and I bank with Navy Federal and there is no locations in this area so I can't pay until I get my card and plus pay an extra $40 late fee. I showed up today to do my inventory sheet for Insurance but I'm locked out and they won't let me in to take inventory after Alicia said it would be fine. Especially considering I'm going to lose all of my personal belongings like things my kids made me that is irreplaceable and more valuable than anything in that unit. So this is why I say they only care about money and not the customer. Long story short im going to lose everything in that unit because of Cockroaches. So be weary of the smiles in your face and the cockroaches in the units! Thank you for your time. Respectfully Will White
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November 2021 by Sung Cho
Really clean and new facility. Secured and well maintained. Rarely see other customers there when we go to access our unit. Great location just off the freeway off ramps.
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August 2021 by Mick Rush
Very clean, easy access and very friendly staff. I just wish they would extend the discount on the monthly fee for contracts that go past a year. Our rent is pretty high and just seems like a fair number for the duration of our use there.Thanks.
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August 2021 by Irene Paul
Everyone at storage works is very helpful and it is clean and very easy to get tomy storage unit , i really am glad i picked this place.
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August 2021 by Susan Becker
Managers and staff are very pleasant everytime I come to the office.
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June 2021 by Nichole
Wonderful place to rent a storage unit from. The staff are always friendly and ready to answer questions. The facility is well maintained with a good amount of units available in several different sizes. I currently rent one unit and have plans to rent another in the very near future. I highly recommend this company!
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June 2021 by Kathleen Beck
Billie at Storage works was the best! She was so helpful and patient with all my questions! The unit is clean, close by, and just what we were looking for! The location is so close to 205 and 500!
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March 2021 by Nathan Anderson
Billy does a great job
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February 2021 by Beverly Medeiros
By far the most secure, facility I have found. I can sleep at night knowing my storage unit is safe..We have household and a vehicle stored and yes having additional insurance on unit give a peace of mind. Love the staff I highly recommend Storage Works!!!!!
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February 2021 by Jocelyn Stewart Bagley
I wanted a 3 month rental in Vancouver while I moved to San Diego. Then COVID19 upended everything. 3 months turned i to o e year! I got great service from Billie throughout. She gave me customer care calls and emailed receipts; plus a fabulous sense of warmth and humor. Upon returning to Vancouver, when I needed a moving truck on short notice, Billie scoured the area til she found what I needed at a price that was fair. I would gladly do business with her and Storage Works again.
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January 2021 by Vitaliy Kolomiyets
Great place. I had complete faith in StorageWorks to keep my unit safe. Friendly staff. You can get free coffee/tea and candy from the front office. However, they are pretty strict. You can’t be at your storage unit past 9pm or else you’re locked in and you have to pay a fee. You have to have your unit wide open so they can see what you’re doing via their surveillance cameras. You’re obligated to carry insurance or else you have to purchase a third party insurance provided by them. You have to always have a lock on your unit. If you’re planning to keep a vehicle or motorcycle, you’re required to have it insured and registered even if you’re storing it and won’t be road driven during the duration. But overall, not a bad place for storage.
