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March 2024 by Ryan Hinson
I would NOT recommend this place to anyone. I foolishly made a second attempt at a second Quick lane location....BIG Mistake!My normal dealership has a frequent special of $299 for three full synthetic oil changes for my diesel truck. I can't do not make it to my normal dealership, because I could not get an appointment that fit my schedule and my oil change was due.When I walked in, the gentleman at the counter asked what I wanted, and I told him a full synthetic oil change, and the price he gave me kept changing as he rambled. It almost sounded like he was spouting numbers off and had no idea what he was talking about. I don't know why they don't have set prices for specific vehicles or if they do, they don't go by it.He eventually told me it will be $296. I was in a hurry and needing it done, so I settled.I went outside to view the underside of my truck while it was on the lift, as that is not normally a view I can see from the ground. At this time they were already draining the oil.When I walked back inside, the front desk person the price went up by nearly $100 for the oil change I was quoted. They said it was because the oil cost more than he thought.What option did I have at that point? Obviously it needed oil put back in.I did not realize that the manager was sitting right next to him and did not say a peep about the situation. In fact, he stood up and went to lunch. I learned he was the manger afterwards.I then went down to the main dealership down below and the manager down there recognized that this was not fair practice and refunded $100. While this was appreciated, the hassle is not worth me ever coming here again.Sorry Quick Lane, but I think you have some business practices that need some fine tuning.
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March 2024 by Theresa B
Quick friendly service.
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January 2024 by William Lynch
Convenient right time of day and in and out in good time
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January 2024 by Jeremy Westerman
Fast service
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January 2024 by S M
This place is amazing! Super professional and quick!
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December 2023 by Chris Dixon
Needed an oil change and tire rotation. The Ford dealership was booked solid, but recommended the Quick Lane next door.Quick Lane doesn't do appointments, so I was ready to either wait or come back to pick up my vehicle later.We got there right at 7 am on a Saturday and were several customers back in line. So, if you want to make this quick, be there before they open, I guess. My wife gave me a ride, so I didn't mind the estimated two-hour turnaround.The employee checked me in promptly and we were on our way. We ran a few errands while Quick Lane did the hard part. The promised phone call telling me my truck was ready did come, not quite two hours later.They took great care of my truck. The tech correctly reset the oil life counter, which others have not done at other garages. (Looking at you, Meineke in Kentucky.)Also, they were honest about what my truck needed and what it didn't. No upsell attempts or spooky stories about needing additional services or else I may die in a horrible mishap caused by my reluctance to spend money.(They did recommend that, next time, I have them change the cabin air filter. That's fair.)All told, seventy bucks well spent. Please keep in mind that, for that price, I got the oil changed and the tires rotated on a full size pickup.If you'll be staying on site, they have TV, vending machines, and WiFi, so you're probably set.I'll happily take my truck back and recommend this place regardless of your vehicle make or model. They may be Ford oriented, but they take care of other cars and trucks as well.
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November 2023 by Who Know
Absolutely no go place. Didn’t add oil! Check your car oil level before you drive out. Added 4 quarts oil!!!!
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October 2023 by Dmitriy Li
If you care about your vehicle, DO NOT SERVICE IT AT THIS LOCATION!Came in today for my oil change & tire rotation. Checked in with a person named Thomas. ( Later on, he told me he was the actual manager of this quick lane location )I requested a full synthetic oil for my vehicle. I've been using this type of engine oil since I bought the car. I asked Thomas to verify all the information, before they start changing my oil. I am currently under Ford maintenance plan, that includes a full synthetic oil. Thomas assured me that everything was good to go, and took my keys.I was standing and watching the entire process, when technician lifted my vehicle, drained the oil, and refilled it with a new on. The car was lowered, and brought upfront for me to be picked up. I immediately went to the front desk and asked Thomas why they did not rotate my tires? Now, Thomas with a smile on his face tells me this : " Oh, I am sure they did rotate your tires." I SAID, ARE YOU KIDDING ME ?? I WATCHED THE ENTIRE PROCESS! He then went back to talk to the technicians. The technician took my vehicle back to the lift. This time they did rotate the tires. Thomas then called upfront to sign the paperwork. I checked the paperwork, and asked Thomas to show me where was it showing that they used a full synthetic oil. Thomas looked at the paperwork, and says : " Oh, we could not verify that your Ford maintenance plan includes a fully synthetic oil type. " Now I am getting really frustrated! I asked Thomas what the heck was he smoking!!! HE ASSURED ME BEFOREI GAVE HIM THE KEYS, THAT EVERYTHING WAS GOOD TO GO! HE ALSO DID NOT BOTHER TO LET ME KNOW ABOUT IT, I WAS RIGHT THERE INSIDE! Now we are going back and forth with this argument, in front of all the customers! Thomas then goes back to the technicians to talk to them. I could see that the technicians had this very unpleasant look on their faces. Thomas came back, and continued to give me all kinds of excuses about the oil. They finally took my car back to the lift, to change the oil.AT THIS TIME, I DON'T BELIEVE AT ALL, THAT THEY HAVE ACTUALLY FILLED MY VEHICLE WITH THE RIGHT TYPE OF OIL! THEY ALSO INTENTIONALLY LEFT A HUGE STAIN ON TOP OF MY ENGINE COVER. I have never experienced this type of negligence, from any other Ford dealerships! So if you care about your vehicle, DON'T LET THOMAS AND HIS FRIENDS SERVICE IT!Services: Tires
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October 2023 by Dan A
We got our Bronco serviced at Quick Lane. They were very professional and quick. Highly recommended.
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August 2023 by American Bespoke
Sarah is awesome .Best place and very helpful … was visiting from downtown Bellevue quick service . Thank you
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August 2023 by Oleg D.
Had my Raptors oil changed, tire rotation done, they washed(had to ask) it all for $64. Pretty satisfied with the price. I was told that it would take 1 hour and 45 mins, but it was over 2 hours. Otherwise I'm very satisfied and will be back.
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June 2023 by Jerald Cox
I love the service you receive here and the price is good, they just aren't real "quick"!!!
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June 2023 by Jasmine Branch
They were so nice and helpful. Got my tire inspected and fixed and didn't even charge me! I'm so thankful for their help.
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May 2023 by Jade
I took my car in on Saturday to get an oil change. They told me everything was great and there were no issues. When we started to get on the road, my car started to shudder. I assumed there was something wrong with the free alignment that was done. I called and they told me they would put the tires back to the way they have found it. I took it in on the following Friday to get this done. When it was finished, they quoted me close to 1000 dollars worth of “fixes” that needed to be done. This being my breaks being rubbing on metal and that there were x, y, and z of problems. I took it to another shop to get a second opinion. They took a look at my car and everything was fine, I had to take it to a tire shop to get my tires placed and check balance and it was free. Everything at the original shop was overpriced and unnecessary as well as being quoted for things that didn’t need to be fixed.Services: Tires
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May 2023 by Jackilyn Imper
Unfortunately, my wheels were scratched when getting tires put on and they wouldn't take responsibility though I know for certain it was not there prior. Don't have the energy to fight them about it though.
