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June 2024 by Shan 'Brenna
They charge more than what they advertise for. This isn’t the first item I’ve been charged more for either.
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June 2024 by C E
The prices here are nothing short of obscene. Stay away. Also their plumbing department lacks basic things
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March 2024 by Paul Kern
Walked in and no one to help. Walked out
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March 2024 by Shaughney R
Really unhelpful. Asked about a particular item and mentioned that I needed help finding it (because I had never been there before and the shelves are jam packed and overwhelming). The person at the counter (who was leaning back on the counter with folded arms) said in this really bored voice "Oh, I dunno, you could check aisle 12 in the back." Did not offer to go check, find someone to check, or look it up in the system or anything. So I left. Unprofessional. Guess I'll just order online.
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February 2024 by Cyndi Segrin
Always helpful and friendly. Would give 10 stars if I could
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January 2024 by Josh Clary
Horrible customer service. Never buy a grill from a hardware store. Traeger shouldn't sell to that store.
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December 2023 by Veg Gies
Excellent local hardware store. Got to go the larger location in Hazel Dell for Rentals though!
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September 2023 by Max Miller
bad customer service.really bad
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August 2023 by Djeverything17 17
Might sound weird, but the bolt and nut selection is very well organized and easy to find what I need. Will mever go anywhere for hardware ever again
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July 2023 by Sean Crandal
Not sure if it helps or matters but here is my story. I just got a Traeger BBQ from a customer. I had questions and wanted to replace some parts and maybe buy the Meater. So I strolled in getting a dirty look from the cashier over the bbq area and syarted to look around. Looked at everything they had, no assistance yet, so I went up to the cashier ad asked for help I requested someone who knew about the bbq ( i want to get the right components. ) she says np go back to the bbg area again stand around waiting for a very long time and again no assistance so at this point no sale either. Really not impressed, also after price comparison they were many dollars more that competitive pricing.
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June 2023 by Robert B.
Parrose has just about everything you could ever need. It is a little spendy for nuts and bolts but they fulfill an important role in getting my projects finished. Those last things that you need prevent you from turning "done" into " done done"
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May 2023 by Dee B
We won't be back. We had our tap break at about 7pm. After we shut off the water to the house retrieved the part we need to replace my boyfriend immediately went to Parkrose. He got there with minutes to spare before they closed with part in hand. We are not the type to usually show up right before a shop closes but this was an emergency as we have a young baby and need water for him. An employee witha rude demeanor told him they were closed at the door. My boyfriend tried to explain all he needed was the tap because of an emergency and that the store hours said they were open until 8 and it was early. The employee then said that the manager told them they could close shop. He then just flippantly said we don't have those and shut the door on him.I have shopped at Parkrose my whole life, as have my parents. We are locals that believe in patronizing local businesses before big box retailers. This is an employee problem but more so a management problem! I understand the want to go home after a shift... but to turn away a customer (actually 2, there was woman in her car that warned my boyfriend they closed early and were refusing to service customers), close early, and be rude about it... that is unacceptable especially in the age of options for customers (many of which are cheaper as well). Teach your employees tact! There is a way to tell a potential customer that you are closed (even early) without being rude! He could have said "I'm sorry, we had to close early. Can I see what you have? Oh, I'm sorry we don't have that exact part. If you want to come back tomorrow we can try to help you find a comparable part." Tact!Anyways, I came here to point out that while this may have only cost them $50 worth of our business that night... it actually cost them tens of thousands at the minimum. We are renovating multiple properties, and we like to spend local. I can guarantee it won't be at Parkrose!In the immortal words of Vivian from Pretty Woman: Big Mistake. Big. Huge!
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April 2023 by Lea G.
This place has everything you could ever want! You could wander around in here for an hour. Which I did. Came in to get some supplies for my birdfeeders. There is so much to see and get huge amount of tools and today I checked out the barbecue area. Traeger city! Also quite a few Webbers. I'll have to come back in another month or so to get my summer supplies.
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March 2023 by ben swartz
I excellent service. Excellent people will come back multiple times.
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February 2023 by Bobby Watz
Great experience in this store very friendly customer service Stephanie at the counter was amazing and extremely nice and professional will definitely be back!
