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October 2023 by Dezteni McKim
Danielle is rude, and unprofessional and should not be in charge of handling anything with children or parents and privacy. I will be contacting corporate about the privacy laws that need to be enforced with this center. I have used the application to communicate on their website and they justified their unprofessional behaviors by stating they didn’t have a current phone number for me. My kids will not be coming back here ever again. I’m honestly traumatized by the fact that my children had only been here two weeks and had stories about the staff screaming at kids and making them cry. This center shouldn’t be open. You women are mean and mean to children and I’ve personally seen/heard it over the phone when I called.
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August 2023 by scott stalcup
So far so good my baby girl does well there
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May 2023 by Emma Branstitre
Parents beware!!!!My nephew has been in attendance in your facility for almost 5 years since he was 4 months old. It was a place where he formed good friendships, and the staff at the time really cared about the children and their development. Over the past year, we’ve continued to see repeated teacher turn over, lack of staffing, closures, and the new staff being bought in either does not follow what should be standard practices to keep kids safe, engage, and develop children or they frankly don’t care about their wellbeing. My concerns, and those of other parents continue to be met with animosity and contempt. Often with blame being placed on the children, rather than the adults who should be guiding and caring for them. Within the past few months it has become apparent that neglect, abuse, and inappropriate practices makes it unsafe for children to remain in this facility. No child should ever be forcibly held down to nap, an occurrence that has happened atleast twice that I am aware of with my child and never addressed in an appropriate manner. Additionally, teachers have left unsafe items within children reach such as pepper spray with toddlers, unattended children while teachers are on their cell phones or not engaging and watching the children to ensure they are safe, staff of all levels talking negatively about other kids, parents, and staff within earshot of the children and parents, and teachers using inappropriate language directly at children on occasion.I am happy to discuss with corporate my concerns, and suggest that follow-up with other recent de-enrolled students parents be done if it has not already taken place. This was a very hard decision but the place we loved and felt was a second family for our son is no longer there, and my hope is change will be made to bring it back to a safe nurturing place for children to grow and prosper.
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May 2023 by Aaron S.
Parents beware!! My son has been in attendance in your facility for almost 5 years since he was 4 months old. It was a place where he formed good friendships, and the staff at the time really cared about the children and their development. Over the past year, we've continued to see repeated teacher turn over, lack of staffing, closures, and the new staff being bought in either does not follow what should be standard practices to keep kids safe, engage, and develop children or they frankly don't care about their wellbeing. My concerns, and those of other parents continue to be met with animosity and contempt. Often with blame being placed on the children, rather than the adults who should be guiding and caring for them. Within the past few months it has become apparent that neglect, abuse, and inappropriate practices makes it unsafe for children to remain in this facility. No child should ever be forcibly held down to nap, an occurrence that has happened atleast twice that I am aware of with my child and never addressed in an appropriate manner. Additionally, teachers have left unsafe items within children reach such as pepper spray with toddlers, unattended children while teachers are on their cell phones or not engaging and watching the children to ensure they are safe, staff of all levels talking negatively about other kids, parents, and staff within earshot of the children and parents, and teachers using inappropriate language directly at children on occasion.Due to the continued issues of neglect and abuse my son has received from the staff within the center in recent months (of which I listed only a small fraction,) as well as continued lack of understanding or improvements to correct the issues that have been impacting not only my child but other children within the center. It is no longer safe for my son or frankly others to be in the care of your facility, I am happy to discuss with corporate my concerns, and suggest that follow-up with other recent de-enrolled students parents be done if it has not already taken place. This was a very hard decision but the place we loved and felt was a second family for our son is no longer there, and my hope is change will be made to bring it back to a safe nurturing place for children to grow and prosper.
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December 2021 by Neikaa Rudolph
This review is LONG overdue. I haven’t been able to type this without tears in my eyes. The staff here at Orchards Kindercare were truly the best. The most heartbreaking part of loving states was taking our son out of the care of this amazing facility. Moving away from family made us depend on OK to help take care of our son while we worked. Just knowing your child is safe, well taken care of, and is somewhere that they actually love being is amazing. My son has severe asthma and the staff was able to care and treat him as needed. If I could’ve taken the facility and all it’s staff with me I would have. If life ever brings me back to Washington with a little one I’d definitely return here! Love and miss all the staff!
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December 2021 by alicia bhatty
I am incredibly grateful for Ms.wendy in the school age room. She has created a bond with my daughter and holds her accountable just the same as we do during this time of distance learning. She has treated this covid year with grace and certainly helped our student through this trying time. I appreciate her communication as well as her calming spirit. I am excited at the prospect of she continuing with Ms.wendy during the summer as well.
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December 2020 by Candace Clark
They really are a big family and make you feel part of it. They all know your child no matter what class they're on or if they work up front. Theu truly care about the kids, families and eachother. My children have truly thrived while being there. I love them!
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December 2019 by kenny crull
Overall good except they’re policies are stupid . If your kid has a runny nose they send him home for 24 hours and you have to find a baby sitter for the next day or 2 and my kid has been fine numerous times they’ve done that . Very hard to find for a single mom , i have no help so I’ve came close to losing my job a few times .
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December 2019 by Starry W
This was the first none in-home daycare I’ve ever used. I had toured several other daycare's. I was really worried about how my son would do as when we transitioned him to this center, he had just started developing some challenging behavioral issues. I am SO THANKFUL we made the choice to have our son go to this center. The staff have been AMAZING. Amazing does not really even properly describe the leaders and teachers at this center. They are like family. They care for our son, who has been extremely challenging and has often not treated them kindly, like he was their own. Their feedback and monitoring of his behaviors have been instrumental in us being able to get him the help and support he needs through both medical care and the school district. I am so comfortable with my son being in their care during the day and feel so supported by the staff. Specifically the Assistant Director of this center, Novena. Novena is a gift to parents and children at this center. Also, I love receiving pictures and updates throughout the day on the app of my son. I can’t say enough great things about the Orchards KinderCare.
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December 2019 by Meghan Taylor
Our son just finished up his time at Orchards KinderCare and is off to kindergarten in just a few short weeks. It was an EMOTIONAL day for us as they truly are more like family then just a school! The directors are TOP NOTCH and I cannot say enough about the TK teacher, Ms. Kimberly. The staff as a whole just makes each day worth while for your kids and you know they show them as much love and attention as you would as parents. We truly feel that our son is better prepared for kindergarten thanks to the staff at Orchards KinderCare and we are going to miss them all SO MUCH!
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December 2019 by A Simp
My son had been going to this learning center now for over a year. He has learned so much both academicly and socially, and during a very rough patch in his young life. The teachers and support staff have all been very communative and helpful and many have taken the time to get to know his entire family. The care and quality is unmatched with other centers we've attended. Very happy to be a part of this center.
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December 2019 by Jen Olie
I have had to take my children. To the Er once and MD once in the last 4 months due to injuries sustained at this center. One was accidental, the other was due to negligence. I do not recommend this center with overcrowded classrooms and overburdened teachers to anyone. Behavioural problems have increased in my children since enrollment here.
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December 2018 by Hunter Lytle
I love this place, I feel so comfortable leaving my son in their care. The teachers and staff are so kind and helpful and they care so much about the children. My son has learned so much here including sign language! Best daycare center I will ever find.
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December 2018 by Jillian Francis
The teachers are very nice and always greet us even when our children have moved on to different classrooms. It is very welcoming there and the center director is always smiling and knows us by name. The classrooms are bright and open. The outside play areas provide lots of space for running and riding bikes which I love. Thank you Orchards KinderCare!
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December 2016 by Nayeli Cisneros
My sister recently started attending this care center and mostly all the staff that works there were rude, don't greet you or the kids. I was standing waiting for someone to talk to me and no one even made eye contact until I said something. Seems like everyone there aren't passionate about their job they only work there because they need the job, it's sad to see all these little kids have to deal with this kind of people I'm very disappointed with the experience I had.
