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May 2024 by LYNETTE Wiley
I just returned from Norms Sew and Vac. Yesterday I started having problems with birds nests in the bobbin area. I went in this morning and Tim came to the counter and when I told him the problem, and he immediately started checking the mechanism. Turns out it was probably operator error (my words, not his). Tim then went through checking other things that may show obvious points to service or wear. Tim even gave me a walk through of the stitch options and the settings and needle positions of my machine. I purchased my machine elsewhere, post pandemic, but prior to class availability, so I do appreciate Tim.
I have purchased machines and had servicing by Tim and Norm in the past and will continue to do so.
If you are looking for local and reasonable repair, I highly recommend Norms Sew and Vac.
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October 2023 by Pam H.
Horrible service since Norm left, my machine went in for a top tension adjustment in aug and was back again 4 timesFor 4 months, was so upset cause this is my job sewing and missed several shows due to having my machine for months, took it to another shop another 173.00 to find out my machine was missing screws, loose screws was never cleaned or serviced , basically sat in there shop for months with nothing being done but charging me for parts, the other shop was blown away how messed up my machine was but they fixed it in2 days, ask norm's to email me what they did 2 weeks later no email, so d decided to call them offer them to refund me , no call back, now will take this to court and ask for loss money.Norm is not working on machines has some guy who knows nothing about machines and will not give you an answer on what he did to your machine, please beware of this place not the first Ive heard about this place lately and how there machine has been there for months . The new place fixed and cleaned my machine in 2 days. Beware this new guy dsnt know what he is doing, So Angry
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July 2023 by Debbie Dillen
Always a pleasure to deal with. Professional and knowledgeable in the sewing world.
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July 2023 by S S.
My mom and I have been going to Norm's for years! Tim who helped my mom and I was so knowledgeable and professional. While we were trying to explain the problems we were having, he understood exactly what we were talking about. He took the time to explain in detail all the repairs he made. The machine is working just like it did when we bought. Thank you Tim for your kind and friendly service!
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April 2023 by Rose Ell
Awesome people!!! They are the best at fixing sewing machines and giving them tune up!!!
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January 2023 by Norma De Aguayo
Amazing job I'll there twice, I'm back this week again
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January 2023 by George K
Knowledgeable store owner who repairs and give advice about sewing machines repairs and maintenance at an incredibly affordable price.
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January 2023 by Mary Heuvel
We have dealt with Norm's ever since Norm was running it. Excellent family business! Superior Service!
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January 2022 by Elaine K
Excellent service by Tim, grandson of the owner. He is the sole technician working on everyone’s machines. Went in today, 9/16/21 because my Singer wasn’t working properly. Tim immediately fixed the problem. A part was broken and it wouldn’t thread properly. Not only that but I had the wrong bobbin. He sold me a new part, some new bobbins, showed me a couple tips and tricks and I’m a happy camper. Thank you Tim!
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January 2022 by Sara Baker
Have had machines repaired here twice now. Today's repair took 10 min and cost $10. Very knowledgeable, family-run business!
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January 2022 by Nancy Martin
I really want to leave a good review, but I just can't. When Norm was able to run the business himself, this was a great place to go. But age and circumstances have changed. They had my machine for NINE MONTHS and did not get to it. They had a very flimsy excuse about not being able to get the part because of Covid, but they had the machine for 5 months before we went into lock-down. I know they're behind, as everyone of this nature is, but they need to put a stop to accepting new machines until they can catch up.
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January 2022 by John Robinson
Incredible
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October 2021 by Jay W.
I've been to this location several times and would highly recommend it for repair of your sewing machine.The service is fast and they do a really good job. I've dropped two machines off and been pleased both times. Obviously, I'm not the only one who thinks they do a good job because they do a lot of machines. However, if you are in a hurry to get your machine fixed and out the door, you can always pay for a "rush" service. That's what I did and in about 3 or 4 days, my machines were ready for pickup.Employees are nice and very knowledgeable. I would definitely recommend Norm's.
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July 2021 by Dean Stuck
Outstanding service. Family owned. Best place to buy or service sewing machine and vacuum cleaner. Honest. No matter how busy, they take time to help and educate.
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February 2021 by Brenda T.
Top notch down home people. Their knowledge will astound you. And their willingness to help you is a gift that's going away these days, But not at Norm's .