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February 2024 by cris y brenda sanchez
Bad customer service.
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January 2024 by Griffin Hunt
Terrible customer service. I made an online order to pick up which I already paid for, they kept telling me because I had no confirmation number they couldn't help me. I showed them the invoice on my phone and they couldn't give me any real answers. The only guy I talked to on Sunday when I made the order won't be in until Thursday and they won't be able to talk to him until then to find out what exactly happened. Their assistant manager John had a lack of care towards the situation and continued to try to push it off as if it wasn't "their problem". I'm extremely disappointed in how I was treated. A complete lack of graciousness towards their costumers. How can you act like I'm the problem when clearly it's something wrong on your end. I''ll be sticking to O'Riellys in the future, these guys suck.
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December 2023 by Richard Samuels
The parts counter guy took the time to make sure I got the right part.
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November 2023 by jason fistedher
These guys were able to produce some simple clips that no other part store around could figure out
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November 2023 by skyler kantor
I called looking for a seatbelt locking clip for my 1994 ford crown victoria. My kids safety is #1 and ROLLIN went above and beyond locating the 1 they had in stock and another locations inventory so I was able to obtain the 2 locking clips I needed today. Thank you for your help!
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October 2023 by Jeremy Mcalister
The guys here were very friendly and helpful. Really went out of there way. Five star service.
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September 2023 by Smouve Couve
I would like to recognize Michael and John today for working as a team to establish communication. Michael helped me with my battery while John called various locations to confirm on availability on the battery I needed. Honestly everyone here at this Napa are the best. I have been coming for years . They are a well established location. God bless you all!
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March 2023 by Chuck B.
These guys are very unprofessional. NAPA shares a parking lot with a neighboring business. I pulled in with my 1 ton dually and a trailer and had to strategically park for a easy access out of the parking lot. There were not a lot of cars in the parking area so I took up a section to allow other patrons access. The gentleman running the receiving office followed me into the neighboring business, creating a hostile environment. I kept my cool and told him that I would be over to discuss, why I parked there. When I approached said individual, he didn't want anything to do with my apology and remained hostile. I have bought a lot of parts in the past from NAPA, but that will be the last time I frequent their company.
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March 2023 by D siu
Great service, has most parts for DiY ers.
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March 2023 by Sloan Casanova
I give Napa a 10 when you order something from Napa and they said come pick it up at 10:00 in the morning it's there at 10:00 in the morning I've ordered things from AutoZone O'Reilly's and a couple hours late from whatever they say sometimes even a day later but you pay the price for it
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February 2023 by Rick Cross
Aaron was fantastic! On the phone, quick answers and stayed with me on the phone while he looked up parts. And ,when I arrived the assistant manager helped me and confirmed my order, friendly staff.
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January 2023 by Andrew A
Pretty good service and freindly staff. also, they pretty always have the parts I need.
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November 2022 by G G
Great people here!Friendly staff, with lots of knowledge, and good parts that often carry a warranty!Replace it with a quality part, and you may just save yourself doing it a second time!
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October 2022 by Christopher Finerty
Have the parts and fair pricing. Knowledgeable always helpful.
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August 2022 by Victoria Kelly
These guys, behind the counter, that has assisted me through the 5 years, that I was driving, have been knowledgeable, friendly, and helpful. Sometimes, going beyond just customer service. I had purchased a set of windshield wipers, as mine were starting to tear, and one of them came out and did it for me. I really appreciate the effort that these guys, have gone to assist this 76 year old lady!!! (That was 10 or so years ago, when I was still driving)! Thanks guys and gals!
