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November 2023 by Andrew H.
October 2, 2023, I took 4 images to Minutement Press in Kelso for printing. Correct scaling of the images was critical. After several excuses, the prints were finally completed after 17 days. Later, I realized that I needed to make corrections to one of my schematic images. I took the updated image to Minutemen Press to have it printed in the same way as before; by scaling a virtual ruler in the image to appear at 1:1 scale. I sent the new file to them and paid at 9am November 8. Before paying, I explained that the image needed to be scaled so that the virtual ruler in the image was printed at actual size. He acknowledged my instructions, then I paid. He told me the print would be ready before 5pm, but it wasn't. I waited until the next morning to inquire. When I arrived at 10am, the print wasn't done. Samantha said I could return after a short time and the print would be ready. 45 minutes later, the print was not done. I waited about 10 minutes more, and I was given the print. I looked at it carefully, and thought it might be under-scaled, but I wasn't wearing my reading glasses so I wasn't sure. I asked Samantha if she could get a physical ruler and see if it matched the the ruler printed in the image. She did so, and she told me it matched perfectly. She said, "We didn't scale it." I was a bit confused; I said, "If you didn't scale it to the virtual ruler in the image, how did it come out to be the right size?" She replied, "Just a lucky guess." That reassured me that it was done correctly, so I took it home. In my studio, I noticed that the print was in fact under-scaled. When I put my physical ruler against the ruler in the print, each printed inch was about 1/16th inch too short. That meant that over eight inches, the image would lose 1/2 inch of its size. Over a length of 16 inches, it would lose a full inch. This discrepancy would've been disastrous for the prototype I'm making; I'm glad I caught the mistake before I started cutting expensive materials to the wrong sizes. At noon the same day, I sent my courier to return the bad print and to request a new print be done at the correct scale. While my courier was in the shop, I called 'him' on my phone. Our conversation was interesting; 'He' refused to acknowledge any mistakes were made by any employee, and he didn't apologize. 'He' told me to scale the print correctly there would be an additional charge of $10.00. I asked him why he hadn't charged that fee when I paid. I reminded him that before I paid, I had told him the print needed to be scaled to make the virtual ruler within the image life-sized; I reminded him that he had acknowledged that instruction at the time I paid. When I reminded him of these facts, he immediately became defensive and rude. He said, "No, you told me the ruler would scale automatically to the right size", which isn't true. I never said any such thing. My courier called me to tell me that she had demonstrated the size discrepancy to him, and he attempted to blame my ruler for the mistake... My courier paid the $10 fee for me. Then she measured the new second print, and told 'him' that it was still not correct. They did a third print, which was identical to the second one. He informed my courier they wouldn't do another. My courier told them the third print still wasn't accurate, but he refused to do the job a fourth time.My courier said jokingly, "Well if it's not done right you'll get the customer's wrath." He replied, "If he comes down here and gets violent we'll call the police." My courier quickly said, "He won't do that. He's not that type of person." Then he said sarcastically, "Oh he's SO manly." So at first he fears that I might come do violence against him, (over a printing error) and then he tries to insult me because he's told I'm NOT the type of person to get violent? That exhibits insanity, or
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July 2023 by toby hoekstra
These guys are awesome!!!!! I had an emergency situation come up and they saved the day!!! HIGHLY HIGHLY HIGHLY RECOMMEND!!!!!
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December 2022 by Shop Manager
Our company chose to use Minuteman Press and we don't regret it! We printed off trifolds that look so great, and we believe that they will easily catch the eye of our customer because of the amazing color. Thank you, from Pilot Plumbing and Drain.
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December 2022 by Drew Sambo
Update: Refused service to my family members and cited my review as the reason why they wouldn't take the job. Professionalism at an all time low here.Serious lack of professionalism and condescending attitudes. Varying quotes depending on who is at the counter, all while they suggest they should receive future discounts at my establishments, while offering none in return, wow, seriously out of line, this attitude needs to be put in check.Not only was I taken aback by the conversation involving the jobs I needed completed, they would need a week to complete simple jobs that took my local office depot 10 minutes to complete. Unbelievable in this day and age. I've been a graphic designer for a decade and have worked with dozens of printing services and have never felt such utter lack of basic social skills and respect for the people using the services without being talked to like someone beneath them. I do not recommend shopping at this location, especially if you prefer to be priced consistently or prefer to speak on equal terms when discussing what jobs you need for them to complete. Reading another recent review seems to point to this as a common pattern.
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October 2022 by Isaac Hall
Our company chose to use Minuteman Press and we don't regret it! We printed off trifolds that look so great, and we believe that they will easily catch the eye of our customer because of the amazing color. Thank you, from Pilot Plumbing and Drain.
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July 2022 by Gabriela & Linda-Victoria
I’ll definitely won’t be coming here again. This is not the place to come if you need to have something laminated professionally. The work was poorly done and over priced. Not happy at all.
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April 2022 by Tari Oni
Stay away from there. I went in and was “helped” by the heavy set blonde girl there. I asked if I could have an email printed out, she said she could only do it if I forwarded over to her email.I forwarded the email. It was just 1 page attachment that I needed to print.She printed the paper, and I thought it would cost $0.25 to $0.50 tops. And she said the charge would be $7.15 for one single black and white sheet of paper! This place is a complete rip off!
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April 2022 by Tari O.
Stay away from there. I went in and was "helped" by the heavy set blonde girl there. I asked if I could have an email printed out, she said she could only do it if I forwarded over to her email. I forwarded the email. It was just 1 page attachment that I needed to print. She printed the paper, and I thought it would cost $0.25 to $0.50 tops. And she said the charge would be $7.15 for one single black and white sheet of paper! This place is a complete rip off!
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March 2022 by Drew Egg
Update: Refused service to my family members and cited my review as the reason why they wouldn't take the job. Professionalism at an all time low here.Serious lack of professionalism and condescending attitudes. Varying quotes depending on who is at the counter, all while they suggest they should receive future discounts at my establishments, while offering none in return, wow, seriously out of line, this attitude needs to be put in check.Not only was I taken aback by the conversation involving the jobs I needed completed, they would need a week to complete simple jobs that took my local office depot 10 minutes to complete. Unbelievable in this day and age. I've been a graphic designer for a decade and have worked with dozens of printing services and have never felt such utter lack of basic social skills and respect for the people using the services without being talked to like someone beneath them. I do not recommend shopping at this location, especially if you prefer to be priced consistently or prefer to speak on equal terms when discussing what jobs you need for them to complete. Reading another recent review seems to point to this as a common pattern.
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March 2022 by Angela Ramos
I googled a fed ex location and this came up as being a fed ex store. First, I couldn’t find the place because there is no visible sign to let you know the store is there and it wasn’t even a true fed ex store. I tried to return an online Walmart purchase and the front desk girl said we are kind of a fed ex place?? I proceeded to show her my QR code for the return and she said oh I can’t scan that my system doesn’t do that? WHAT??!! Are we not living in the 2022? Can’t scan a QR code hmm ? she was definitely lying and being a B! So hence this bad but true review. This place is useless and shouldn’t be in business just to waste peoples time!!!
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February 2022 by Arnold L.
The old lady hoarder who ran this hideous dump passed away in November 2021, and it's now run by her husband. I hope he sells or closes it. Note that the vague five-star review given here by "Ashley M." is worthless, as she is the owner's daughter.
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January 2022 by Deputy Blunderbus Boondoggles
I tried the one in gresham for a special print job. they called me 15 min before pick up after waiting all day and sending the files in, to tell me their printer broke. So i tried the one in Vancouver. they quoted me 3x the price of the one in gresham but that was after i called them to see if they were done because i hadn't heard back from them since accepting the job and taking the files they asked me to send. they then told me they had left a message that morning to tell me about it. i got every other message but theirs. i really don't think they called or left a message as i saw no trace of either and no email. So two places have my files and i have nothing but 3 days wasted time. Don't use minuteman press if you can help it.
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July 2021 by Jane Zhu Sivers
I would give Minuteman Press (on Fourth Plain, Vancouver) a 10 star if I could! My husband and I run our own restaurant business and we print everything and anything from here. Because their work if beautiful and we absolutely love working with their staff!I want to specifically thank Chris at the Fourth Plain location for being such a joy to work with! He is friendly, professional and very prompt on responding to our requests! He went above and beyond to make sure that our 3'x4' menu was expedited and finished in time for our opening! Thank you Chris, we can't wait for you to visit our new restaurant location in downtown Vancouver soon! And thank you Minuteman Press!Sincerely,Jane & Jeremy from Hit The Spot!
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July 2021 by David G.
I purchased a video card on OfferUp, the guy selling it is the owner of the shop. I thought it was strange that he was selling the card on OfferUp, since he had a shop & strange that he didn't want to meet at the shop. But I brought a 1080ti @ $700, took it home, turned it on & it fires up. I shut it down & turned it on the next day, it works, I got to update the driver & it crashes, with black screen. I try to get ahold of him on the app, he won't answer. He ignored me for 10 days, then finally answers & tells me to bring it by his shop. The he said he can't get it to show a picture, I told he that this was the problem. He offered me to fix it. I was like, how is that fair, so he offers to fix it for me, for free, 3-5weeks & gave me a receipt It's now been 8-9weeks, while I called every week or so, far an update. Was told it was done on the 5th week, but no pickup date available, kept calling. Today he answered, said he lost my number, lost his copy of the receipt. Even thought he has my contact info from OfferUp, text, calls & receipt. But no contact, now the card is defective, he is accusing me of tampering with it, & refuses any compensation for the fraudulent product. I still have my copy of receipt. He was quick to point blame at me & even quicker to deny responsibility for it. He gets $700 for a brick he sold me. If you look through the bad reviews of the company, the owner replies with Grammer & responses of a high school drama queen. Very childish for a grown man. This is the worst experience, the only thing the can fix is basic repairs, as they had me wait for hours to be seen, & I watch the "repair" service they offer. I wish I could give 0 stars. !!!DO NOT COME TO THE RIP OFF ARTIST/SCALPER!!!
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June 2021 by Jody M.
If I could give more stars I would. Chris, Aaron, and Scott are amazing to work with. When I had a last minute print job for a memorial service they were the only ones that could help out of four other printers. They rearranged their work to make it possible including staying late.
