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February 2024 by Kim Vally
Tim was very helpful with choosing the appropriate bed for me. He knew quite a bit and had a great sense of humor! I highly recommend this location for purchasing a new bed! Thanks Tim!!
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December 2023 by Sean Mercadante
Bought a tempurpedic from manager Tim. After having it home for 5 weeks decided it wasn’t a good fit for us. Tim was extremely helpful in finding a better mattress for our preference and made the exchange a breeze.
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November 2023 by dennis larsen
Came into the mattress superstore and talked with Tim, and was really impressed with his knowledge and guidance to get me the right bed. Thanks Tim the store manager. Update: now that I have been able to sleep on this medium firm tempur-pedic adjustable bed, I went from 4 to 5 hours sleep a night to 8 hours of comfortable sleep. I am really glad I listened to Tims suggesting this bed. I am really glad that I spent this money on a bed that makes me feel ready to face a new day....I am 71 by the way. Great store and great customer service, including the two gentleman that delivered and set up my new bed....
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November 2023 by My Trucking Skills
The Mill Plain store Manager is not a nice guy.They would have gotten 5 stars, but they made it all the way to one star when the refused to take back a faulty bedframe. I have never heard of any type of store not accepting a faulty product back, the didn't even offer store credit. The manager just refused, said it was their policy and wouldn't even let me talk to his higher up, "The Buck Stops At Me" he said. Paul the guy how sold me on it was awesome, love that guy, but this manager was something else. I stuck some cardboard in places to make the frame stop shacking, but i shouldn't've had to do that.One other thing, I did not know when I bought my $2500 a while ago, they give you a 100 day return on any bed, yes, but ONLY STORE CREDIT. I try to support local business, but its store like this makes me wish i bought at Costco, their return policy is great.
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November 2023 by Robert Wayland
My family just went in to this location this evening and had a very positive experience even though we did not purchase. Tim the manager, was very professional, knowledgeable, patient, and just had a really good overall vibe to him. We were looking for a firm to medium-firm inner-spring mattress, and tried out the Sealy Crown Jewel firm which is exclusive to their store for a 200 mile radius, and it was very impressive and reasonably priced. The store itself was very clean, and there's a very good chance that we may purchase from this location in the future when we finally decide. They were even willing to transport the mattress to Hillsboro! I definitely recommend the place.
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November 2023 by Brianna Lord
Mr. Tim the manager helped me and my boyfriend fine a great bed for the right price. He was super nice made jokes and wasn't trying to talk us into anything we didn't want. 10/10 will come again
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November 2023 by David C.
Bought a twin frame and and mattress at the Mill Plain store. The frame is faulty and they will not let me return it. The guy was not concerned at all, it's their policy not to return frames.
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September 2023 by Steve Shelton
Very professional. Excellent customer service. Good selection and competitive prices. Tim was terrific! Thank you for the best mattress we have ever owned! Katherine
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September 2023 by Caryn Shackelford
My husband and I finally decided to upgrade our mattress. We have never bought a brand new mattress let alone had the mattress shopping experience. Paul was informative and able to help us get to what seems like the best mattress for us. Walking in we thought “this is kinda weird”. When we left we thought it was actually a fun experience! We would definitely go back for future mattress needs.
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June 2023 by Cameron Hunt
Tim the manager helped me out, very personable and kind, definitely recommend checking this place out before going to the other stores!
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March 2023 by Haylie Hallock
My fiancé and I stopped by today to try out some mattresses and met with Paul. He helped us find the perfect mattress and gave us a good deal on it. We definitely recommend mattress superstore and Paul for any mattress needs!
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January 2023 by Seefyre
Paul at the mattress superstore in vancouver went above and beyond assisting us with a last minute purchase, delivery at a bargain price. Story - we came into town because my mother-in-law was accepted into the hospice program. Within 24 hours a hospital bed was being delivered to their home and my father-in-law wanted to sleep by her. Paul was able to assist me in finding an affordable, good quality mattress for him (nothing like buying a bed for someone else:) ) and even though delivery was booked - squeezed them in for delivery the next day. Within 24 hours, my in laws had new beds to next to each other for comfort and love. Thank you Paul.
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January 2023 by Crystal Bain
John was great. Was very nice and patient while I struggled with indecisiveness between two mattresses. The two guys that delivered my mattress were also great.
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October 2022 by D House
Walked in and the manager Tim, was super helpful. Was able to answer all of our questions. It was a little awkward since this was our first time buying a new mattress. He made the process simple and easy.
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October 2022 by Becky Chandler
We had to replace our bedroom furniture due to a house fire. Tim was very helpful in working with us to pick out three new mattresses and a bed. Fantastic customer service! Highly recommend this store. The delivery guys were great too!!
