Mattress Firm Columbia Tech II is dedicated to helping customers achieve their best sleep every night. The store's staff, including knowledgeable and friendly associates like Amanda and Joe, are committed to providing a welcoming and honest shopping experience. Customers appreciate the detailed explanations about mattresses and the variety of brands offered, such as Sealy, Tempur-Pedic, Serta, and Sleepys, all at great values. The team is attentive without being pushy, listening carefully to customer needs and offering guidance. Many reviews highlight the staff's kindness, patience, and willingness to go the extra mile, including helping customers purchase mattresses for family members who couldn't visit the store. The clean, well-laid-out environment adds to a positive experience. With over 200 hours of training, the Sleep Experts® ensure personalized solutions, including benefits like a 120-day trial period. Overall, the store is praised for its professionalism, warmth, and commitment to customer satisfaction.
James is a real friendly guy with tons of knowledge and helped my wife and I feel confident in our decision to buy. Great experience.
November 2025
Salesman asked what I was looking for, and showed me two options that fit my needs. Was in and out in 15 min with my purchase, after letting him know I was truly in a hurry. He did a great job, very knowledgeable.
November 2025
Our salesman was awesome. Saved us a lot of time. What a gem you have working for you
