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December 2023 by chris siebel
What a great experience! Dave and the staff here went the extra mile. I've been in customer service for 30 years or more and WILL NOT SETTLE FOR LESS! I can spend my hard earned money wherever I want and spending it here was worth every penny.Thank you for being you mattress firm staff. ❤
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December 2023 by D Shaffer
Obviously, when you enter a mattress store, you are almost 100% certain you are buying a mattress. That being said, the staff here aren't pushing for the sale, they let me browse and whenever I had questions they were happy to answer. It wasn't a 'high pressure' situation. I was able to make a decision based on my wants and needs, not how much commission a salesperson can make off of me. Thank you guys!
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December 2023 by Walter Hartzell
Greg was very patient and helpful when I came in to pick out a new bed and mattress. Being able to buy in store in Washington and have it delivered to my new home in Texas on my selected date took a lot of the headache out of moving
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November 2023 by Robert Prociak (Leadership With RP)
We bought our Mattress at Mattress Firm about 3 years ago and we had an issue with it. We uploaded the pictures they requested and within no time at all we were approved a replacement or store credit to use towards another Mattress. Since they did not have our Mattress, we were upgraded to the new version without any delivery fees or taxes. The customer service representatives were both kind and helpful as they took care of us.
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November 2023 by Dena Couch
This was the easiest purchase, and it was a screaming great deal too! Zero pressure, zero hassle and they have next day delivery on some beds. Truly appreciate the level of service and quality salesmanship.
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November 2023 by Cynthia Scott
This is our second time buying a mattress from this company, and it won't be our last.Both times were a great experience with this company because there is no high sales pressure that you receive quite often at other mattress retailers. If I feel pressured to buy something other than what I came for, I will leave. I know exactly what I am looking for when I walk through the doors, so I just need to be shown the mattresses that fit the description, and I can take it from there.This store carries all the best brands, which is another reason I highly recommend this company; mattress companies that have stood the test of time like Simmons Beautyrest (my personal favorite), Sealy, and Serta, to name just a few. They have a wide variety of options to choose from in all things sleep. I personally can only sleep on my side due to a spinal condition, plus I am on the petite side, so having a mattress on the plush side is absolutely necessary.Their delivery is fast and on time. They set up your new mattress and haul away your old mattress. All you need to do is stay out of their way ?
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November 2023 by Karen Kumpula
Great experience at Mattress Firm. Dave was very helpful and listened to my needs. Mattresses is arriving today. I went in dreading mattress shopping and left a happy customer.
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November 2023 by Pamela Rose
Dave assisted me. Answered all my questions and gave me ideas to consider. No pressure!I was very happy with purchase.The box spring was delivered Sat. Nov, 11th. It was the prefect size for my short legs.Two young mem who delivered the product were, on time!!!! very polite and quick in setting it inside my home. Their names were Jay and KoJo. Very professional.I give this purchase from start to finish 5 stars, Wish all my purchases went this smoothly.P. Rose
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October 2023 by Mortal_Darkness
Daves sales service was fine and we were happy until we were sent over to Portland to pick up our mattress (also fine) but when arrived we were told it was not in stock. Wish they would have called and confirmed it was in stock instead of making me waste my time. Maybe have them double check if you purchase a mattress here…
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October 2023 by Marv Benner
We had a wonderful experience buying our mattress From Greg at mattress firm in Hazeldale. Our sales person was super knowledgeable and helped guide us to a good buying decision for us. He exceeded our expectations.
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September 2023 by Kay Ison
Was pleasantly surprised by my experience yesterday. My toddler, my teenager and I all went mattress shopping. Dave was wonderfully patient with my kids who, of course, wanted to sit on every single mattress. Most importantly though, I felt Dave listened to what I said I wanted. As a young woman shopping this is a rarity. He didn’t try to change my mind, he just pointed me in the direction of exactly what I was asking for. The mattress he suggested was the perfect feel, and a great price. I was sold without having to be “sold”. Dave really did an excellent job.
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September 2023 by Jennifer Morris
My husband and I needed a new mattress for a home we recently purchased in Vancouver, WA. We saw that Mattress Firm had great reviews. Spencer was very friendly, answered all of our questions, and explained in detail the properties of each mattress. We bought a wonderful mattress with an adjustable base. Thank you!
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September 2023 by J F
Great experience from the time I walked in to the time my bed was delivered. Would absolutely buy from them again and highly recommend them.
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August 2023 by Mike Ramon
After purchasing an online mattress that was a complete waste of money I made the decision to buy at a brick and mortar store. Greg was my sales person and it turned out that his experience was invaluable. As I laid on the first bed I could Greg asked me what, if anything, I didn’t like about it. Once I told him he directed me to another bed and wow, it felt wonderful! To my surprise it was half the cost of the first bed.Just to be thorough Greg encouraged me to try several other beds, but the one he originally suggested was the one I purchased. Thanks Greg!
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August 2023 by Sheila Jewell
Dave is an awesome salesman. He really helped on picking out a mattress.He was friendly(met us at the doors) he was very knowledgeable about his products and funny. Helping us feel very comfortable.Making our choice easy.
