Mattress Firm Thurston Way is dedicated to helping customers get the best sleep every night. The store’s team, including knowledgeable Sleep Experts, undergoes extensive training to provide complete sleep solutions, offering a wide range of top brands such as Sealy, Tempur-Pedic, Serta, and Sleepys at great value. Customers appreciate the friendly and helpful staff, especially Shawn, who goes above and beyond to assist with selecting the right mattress or box spring, providing helpful advice, and making the financing process easy. Many reviews highlight Shawn’s patience, kindness, and no-pressure approach, making shopping a comfortable experience. The staff also ensures quick service, including same-day pickup from the warehouse for essentials like box springs. Customers leave satisfied with their purchases, thanks to clear information from staff members like Dave and Shawn, and confidence in their quality guarantees. Overall, Mattress Firm Thurston Way is known for great customer service, helpful staff, and a wide selection of mattresses and bedding, making it a reliable place to find a good night’s sleep.
Shawn was wonderful and knowledgeable. He guides you to your own bed effortlessly. I haven’t slept in my new bed yet but I am hopeful. Delivery was quick and thorough. Jose & Elan were professional, courtesy and kind. Well done gentlemen.
November 2025
I needed a box spring for a new bed frame. Shawn was so helpful in getting my order through and directing me to the warehouse for same day pick up. The guy at the warehouse was friendly and helped me load it up. I am so happy to have the bed put together the same day! Great customer service! I’ll be back for future purchases
October 2025
I needed help to find the right mattress and Shawn was the best help I could get! Thank you so much for your advice, patience and kindness
